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How can I reset this password?
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SafePay and VPN
VPN is active on the desktop but appears inactive in Safe Pay. I have made all the settings. What should I do?
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Why am I getting a pop up to pay for Bitdefender Digital Identity Protection?
I have had it included in Total Security for 2 years, and now I'm being asked to pay for it separately? I thought I imagined it initially, but sure enough, my weekly report has the email addresses included in the identity protection section. Now the feature is greyed out. Total Security is over $200 AUD, to now ask for $69…
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Bitdefender update has blocked my camera
Today's bitdefender update has blocked my use of my computer's camera, with Google products, and I can't turn it back on ! … It's rather a nuissance for my video meetings…. Jonathan Engel *Posting personal information, such as e-mail address, on public forum is very, very bad idea, so your e-mail address was removed by…
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Cloudflare is stopping me
Good Day. Question. A website I visit frequently and which is part of two software packages I have purchased from them (topazlabs.com) - They have now increased user security by adding a Cloudflare security requirement to the website (topazlabs) which is rejecting me. Could it be that my Bitdefender antivirus is blocking…
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Audio Protection Bugged?
I am currently on Build 27.0.51.260 and I've noticed that If I start my computer without my usb mic(Logitech Blue Yeti) plugged in the whenever I open an app that uses the microphone I don't get a notification. I fresh installed windows and the issue persists. Also now it shows an option to 'Fix' Video & Audio Protection…
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New App access to a MS account because of BitDefender?
Hi there. I have a 3-PC subscription to BitDefender Antivirus Plus. I just received a MS security notice telling me that: === New App(s) have access to your data. Bitdefender Login connected to MS (someone else's account) === This seems like both a MS question and a BD question. How would someone else logging in to…
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Is Bitdefender SafePay really safe?
Avlab.pl test says otherwise! As you can see, there are lot of components required for safe online banking is being compromised as compared to its competitors.
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How can I turn off "Is this your office network" pop-ups?
I am retired. I don't HAVE an office network and I don't want one. But these pop-ups are annoying and I'd like to turn them off. Permanently. I have a paid subscription to this product and would like a little more control over my desktop.
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SafePay posp up automatically even when not wanted
Hello all, some time ago I added my bank (Fio) to the SafePay domains (there are a couple of records - for the main domain, for the internetbanking, etc. Except this there are records for Paypal. Nothing else. However, often when I open my browser and start typing any URL starting with "F", it immediately triggers Safepay…
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How do I actually turn off URL/IP logging features?
I would like Bitdefender to stop all parsing of URL/IP for privacy reasons. I turned off the entire "Web Attack Prevention" feature, but it still seems to not only be parsing the URLs, but sending them to centralized logging/alerting in bitdefender central. For example, you can go to any known phishing site and it will not…
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Why does my SafePay keep minimizing on me every minute??
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récupérer le mot de passe des paramètres généraux Bit Dfender Total Security
Bonjour, Comment faire pour récupérer le mot de passe des paramètres généraux de la console ? Merci
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Bitdefender Anti Tracker for Firefox: issue with sites like Amd.com
Anti tracker has some issues on a few sites. For example the legitimate AMD driver download page: (I'm not yet enabled to post links sorry) has serious issues on Firefox if the Anti Tracker plugin is enabled. Try to choose a driver from the list. You will see that the "SUBMIT" button will not forward you to the file…
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Autofill stopped working.
I use Firefox as my primary browser. It's very convenient for me to allow the browser to autofill my username and password on various sites I visit. I recently installed Bitdefender. Now autofill doesn't work and I must enter the username and password manually every time. What must I do to enable autofill again?
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Malware Bytes Browser Guard's New Demand
Do bitdefender users need to allow that? Even they ve a paid ver of bitdefender total security along with bitdefender anti tracker ? Does bitdefender anti tracker or bitdefender itself use the permissions mentioned in the upper box ?
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Suspect someone has access to my router and network - help pls.
Hello As above. I suspect that someone else is using my network / router. I now have Bitdefender Premium…what function or toll could I use to identify if this is the case and if so block them. All help appreciated.
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Safepay not allowing access to bank website?
Since upgrading to Windows 11, I've been having issues with logging into one of the banking institutions I use. It works fine using Microsoft Edge, but not in Safepay. Other bank logins work fine.
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Webcam access
BD shows message: "A Windows Store app was allowed to use your camera." How can I find out which app this is please? As far as I'm aware, I don't have any Windows Store app that should have access to the webcam. Many thanks.
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Print with Safe Pay
Dear. Bit Defender Developer or programmer. Please enable print customization in the safe pay function. I need only one page, but all 30 pages are being forced to print. It should be able to print only pages that I need, It's a total waste of resources….
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Printing in Netgear Armor powered by Bitdefender
Last year I enabled Netgear Armor that uses Bitdefender (after being with Bitdefender for years). Except for the router App, everything else in Bitdefender looks and act identical to Bitdefender (even still say Bitdefender). How long until printing if fixed? No printing is a huge deal! I was recently told to force an…
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WHOSE FAULT IS IT?
I have been using Safepay for years. Never had any issues with logging into my bank. However they had done an upgrade a few months ago and I can no longer log in. I continually get this message: When I select "Verify if you are human"it does nothing. I cannot go any further. The bank's techs blame Bifdender for this. I do…
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Bitdefender Safepay white icon
Hello, I would like to point out that when Safepay is open, its icon in the taskbar is white. I also note that this does not affect the proper functioning of SafePay. Regards,
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How do I print only part of a document in Safe Pay? It prints the whole thing. No choices.
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Why am I unable to open Costco.com in safepay
I have not had an issue with any website other than Costco.com with safepay. I make purchases on Costco.com on a regular basis so it is important to be able to use safepay with that site.
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Is SafePay compatible with other VPNs?
I have NordVPN running. When I open SafePay, the connection icon only shows the WiFi network I am connected to and stops indicating the VPN. I saw a discussion from over a year ago that SafePay can sometimes disconnect non-Bitdefender VPNs, so I am nervous that my secure connection is being interrupted. Connecting the free…
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Virtual Key Board Positioning
I'm a relatively new user of Bitdefender having switched from Kaspersky since the US Commerce Dept. banned its use in the US because of it being owned by a Russian, even though they have offices in several other countries. Anyway, I'm getting used to using BitDefender. However, I have two (2) questions about the Virtual…
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Bank not recognizing my laptop when I'm in Safepay
For at least a couple of years I've had to receive a text from my bank with a code so that I could access my account. Because other financial institutions were allowing me in without a code, I figured it was just this one bank that had the problem. Recently, however, I had to wipe my laptop hard drive and reload…
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Bitdefender Anti-tracker Wants access to this site (every site!)
I recently found that the Bitdefender Anti-tracker extension was preventing a particular page from working in Microsoft Edge, so I added the page to it's exception list, which fixed the problem. However, ever since then, the extension doesn't seem to work on any page when it is first loaded until the page is refreshed…
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Bitdefender and icon-pdf files
Each time I boot my computer (Win 10 22H2) bitdefender appears to create a bunch of PDF files that seem to be icons. I don't suppose it is damaging or take much time but writing to the SSD more-or-less randomly doesn't seem like good practice. One example is this: C:\Program Files\Bitdefender\Bitdefender Security…