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Protection - Malware/ Firmware/etc.

Everything you want to know about our cybersecurity features for Windows. Here you'll find topics on Malware, Firmware, Online Threat Prevention, Vulnerability, Firewall, Ransomware Remediation, and Antispam.

W-11 - System Scan - one drive
when i do a system scan, i am given the option to deny access to a site. BD says if i do not deny it they will allow access. One of the scans is - OneDrive.sync.service.exe Do i need to allow access. I do not use One Drive.
My acces to my Mexem account is denied . Probably caused by Bitdefender.
How can I get acces to Mexem
Suspicious Web Page Detected when site changed name
Pepsi's Tasty Rewards website recently changed its name from *** to ***. When you visit ***, you are redirected to ***, which causes multiple "suspicious web page" notifications to appear in Bitdefender Total Security. How do I find out if it is safe to sign in at ***? I really appreciate any help you can provide. ***…
Can anyone advise how I can scan my wifi?
My google mesh is constantly going offline and back on. I've tried all sorts of trouble shooting, off and on, nest points off and on, changing the port it is connected to on the router. The router does not have a security product installed, as they want me to sign up to mcafee to do it. I am relying on BD and hope I don't…
Claude Desktop MCP Servers - Triggering Disinfection
I am using Claude Desktop and have a few MCP servers that have access to my browser and desktop. Every time the MCP server performs a function (such as editing a file on my computer or similar 'write/update' activities, Bitdefender is treating this as a threat and it deletes the MCP server exe or related files. How can I…
Bug: clicking on "I understand the risks, take me there anyway" does nothing.
Bug: clicking on "I understand the risks, take me there anyway" does nothing.
Safety check - "Infected web page detected"
While I was browsing archieve org for old internet content I was redirected to a web page showing sad grey Google Chrome faces, as if the page wasn't working. Then I got a critical warning from BitDefender as in the title. BitDefender says it has blocked the infected web page and that the critical warning was because the…
Security - Firewall - Scrolling does not work and VMware shared NAT network connection
Dear Bitdefender Support, In the Bitdefender Dashboard under Security → Firewall, the scrolling does not work. Because of this, I cannot see all firewall rules or the reason why my VMware Workstation Pro virtual machines lose network connectivity when the Bitdefender Firewall is enabled. When I disable the Bitdefender…
Bitdefender's taskbar icon is blank
Bitdefender icon has been changed in the task bar when its opened. Why ? is there any fix?
video/audio protection
What's included in the community choice here :
Bitdefender Blocking a Trusted .exe File
I have a software package called Modemaker.exe. This is from a source I trust (Knog, flashlights, etc.). The software allows me to customize light patterns, button functions, etc. Bitdefender blocks the execution of this application and presents me with the following: "Feature:Online Threat Prevention An attempt to send…
Help! I cannot enable exploit protection
I try to enable it, but whenever I close the app and open it again the exploit protection is automatically set to off again. I tried running the app as administrator but it does not work.I have restarted the system. I have reinstalled Bitdefender and i still cannot enable it.
Bitdefender Firewall blocking TCP traffic over Tailscale virtual adapter despite explicit allow rule
Hello Bitdefender Support Team, I am reporting a reproducible incompatibility between Bitdefender Firewall on Windows and Tailscale, and I would appreciate guidance on whether this is expected behaviour, a misconfiguration on my side, or a known limitation. Summary of the issue When Bitdefender Firewall is enabled, TCP…
File encryption
I subscribe to Total Security. Is there a facility whereby I can encrypt files or folders ?
Troubleshoot if BitDefender Firewall is blocking my Epson ST-C2100 printer/scanner
I recently installed BitDefender Total Security on my Windows 11 desktop and haven't been able to access my Epson ST-C2100 printer/scanner via wifi. When I try to disable the BitDefender Firewall on the application's Protection screen it asks for a password to allow the action. I've entered the password I use to access the…
Bitdefender keep recording us.ck-ie.com as a critical error.
How can I stop this recording? Happens multiple times a day. I see other users having the same problem. You say block it in my Firewall. I added it to exceptions, so we will see what happens.
Question regarding compatibility with new (mostly AI) security features
Hello, First of all, sorry for my bad english. English is not my native language. I'm currently looking to buy a new laptop and would like to use my license of Bitdefender Internet Security on this brand new machine. I'm a bit lost however : a lot (and I mean a LOT) of brands use a bunch of AI buzzwords in the description…
Since installing and executing this software I am having issues with AOL email loading.
Searching logs for Internet Security after a probable false positive detected
Hi dear community, I'm using BitDefender Internet Security on Windows 11 Pro. The program found a QDTrojan.GenericKDCi.C6961C90A6 in EaseUS Data Recovery Wizard Professional and put many items in quarantine (many of them weren't directly related). I'm surprised, as I bought EaseUS Data Recovery Wizard Professional and…
Possible Yahoo email account takeover and suspecting someone has access to my PC
Someone in either Georgia or North or South Carolina have taken over my email account as well as lodged themselves into the computer so that maps and store locations indicate one of these locations not my own in Missouri..
Does the firewall of total security filter security risks of online games too?
Does the firewall of total security filter security risks and expoit possible connection of online games too? example: Unreal-Engine v1 to 2.5 How can I check if a port listen from the internet.
having issues with malware & bitdefender doesn't seem to be working
i use an old laptop with what i think is windows 10 this laptop has a lot of issues such as not being able to view my windows update/update windows, the microsoft store not working properly, etc. my gf thinks this is because of malware & when i tried to scan for viruses using bitdefender it quaranteened around 1.8k files…
USB drive doesn't show even after updating anti-virus settings
Hello, On a new Windows 11 Home laptop, I can't get Bitdefender to let me see the USB flash drive I need to use. I did the anti-virus settings "Scan flash drives" to "Disabled" and it still doesn't show. I could see it a few days ago (same USB drive) but now it stopped working. I need to have it always show flashdrives,…
Scan
Protection on dashboard has disappeared which should lead to anti-virus open. Now cannot run scan Peter
Bitdefender blocked this URL as dangerous ***
Online Threat Prevention We blocked this dangerous page for your protection *** Accessed by: msedgewebview2.exe Dangerous pages attempt to install software that can harm the device, gather personal information or operate without your consent. The URL belongs to a JobCrusher Production Application - BUILDY.AI *** EDITED:…
nenstv.jugingnonsne.com
Using Windows 11 with bitdefender and VPN installed and running. Yesterday I clicked a link and started getting popups for McAfee, Norton and Chrome, though they weren't really for those sites. They claimed that my system had been compromised (it obviously had been). When I closed one notification another would immediately…
Infected M2 SSD?
My brother-in-law got duped into allowing online access to his Windows 11 laptop with BD Premium Security on it. They got some banking info and attempted a couple of Amazon gift card purchases but those efforts were thwarted. The perpetrator changed the login pins and basically locked them out of the machine. I could wipe…
Is the website “cdn.mginfra.online” dangerous?
Hi, I use Bitdefender Internet Security, build 27.0.55.296. When I download emails, I always receive a notification about a phishing attempt from the site cdn.mginfra.online. I read online that a CDN provider can reduce delays in loading website content. Can this site be included in the exceptions list?
[BUG] Bitdefender Free Version causes FC25/FC26 EA Games to crash
Hello, I’m encountering a reproducible issue when using Bitdefender Free together with the games EA Sports FC25 and FC26. Issue Description When Real-Time Protection is enabled, the game crashes during the initial loading screen (right before the main menu). As soon as I disable Real-Time Protection, the game launches…
Where can i block email spam especially from a domain.
When I first installed Bitdefender years ago there was an area, possibly in the firewall where i could block email domains that were spaming me, cannot seem to find that now.