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Get Rid of Yahoo Browser Default
I prefer Google Searches. Yahoo keeps hijacking my choice. How do I get rid of that auto-default?
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Threat detected by opening a steam game
So, i installed a game from Steam and it's original not cracked and Bitdefender as soon as i open the game it detecs an online threat is this a false positive?
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Autoscan & Safepay settings not saving upon reboot
Hi, I've been recently having a problem after turning off Autoscan of external drives, and also with turning off Safepay. Once I've turned off the autoscanning feature of my USB external storage and then reboot the system, the settings revert back to autoscan again and starts scanning any USB drives I have plugged in after…
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Trojan.GenericKD.71702778
Ive been playing a Minecraft Modpack, All of Fabric 7. Ive played this 20-30 times but just today got flagged with this "The file C:\Users\\curseforge\minecraft\Instances\All of Fabric 7 - AOF7\mods\argonauts-fabric-1.20.1-1.0.8.jar is infected with Trojan.GenericKD.71702778 and was moved to quarantine. It is recommended…
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Bitdefender not keeping scheduled scan
Hey all, I have used Bitdefender Total Security for several years for my home PC. I have always scheduled a full system scan every day at 1:00 am. About 3 or 4 days ago, Bitdefender did not run the system scan and it hasn't run since then. After looking into it a bit further, the scheduled system scan at 1:00 am appeared…
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Bitdefender needs to uninstall AVG which does not exist
Hello, I just purchased Bitdefender, and I've been trying to install it. It will not install until I uninstall the current security apps - AVG in particular. I do not have AVG, but, just to play it safe, I downloaded AVG's uninstaller, and, as I expected, it did not remove anything because there was nothing to remove.…
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Help! Bitdefender resets my file modified dates when it runs
I installed bitdefender antivirus plus on my windows pc last week and every time I run a scan, all the file modified dates change. This is troubling as I frequently use the dates to find the files I’m looking for. Is there a way to prevent this or is this a feature of the software that can’t be avoided? Thanks for any…
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Bitdefender does not appear in taskbar.
I had this issue previously, and I re-installed Bitdefender to fix it. Also, I have checked the start-up programs, and everything is fine. Please, could you tell me how to fix this issue permanently? Below, you may find a screenshot that illustrates the problem.
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Suspicious web page detected
A website we run is being flagged as "Suspicious web page detected" in BitDefender I've scanned it with other online malware tools and there's nothing wrong been detected. The source code has been checked with Imunify too and it's clean. How do I get more information on the reason for BitDefender flagging it?
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$Patchcache$ virus not found by Bitdefender
ClamWin finds viruses in $Patchcache$ that Bitdefender does not. Why?
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Traffic Light and Web Protection
Is it okay to use the Traffic Light extension and Web Protection simultaneously? Do they crash?
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Malicious command line detected
Hi. I just got a new laptop yesterday and installed bitdefender. Every single time I login I get a "disinfection in progress" then the below critical error. Does anyone have any idea what this is? It's quite frustrating so want to be able to fix it. I ran system scans and it showed nothing (as it says it's now safe on the…
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Is Rescue Environment Necessary?
Hello I recently did a full system scan and it found, as well as resolved, two issues. On the notifications page it states: Full System Scan completed. All infected items were resolved. We recommend you to boot in Rescue Environment to solve the issue. At first I tried running the Rescue Environment scan, but at 16 hours I…
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JS:Trojan.Cryxos Notification
Hi, so, earlier today i got a notification from Bitdefender regarding "JS:Trojan.Cryxos" and also an "lsgwkbk" thing, I have to admit I did visit a site I've never seen before by mistake, but since then i've looked into this and being a little paranoic I ran a full scan and found nothing, also followed some steps from a…
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Advanced Threat Defense Update causing access violations
An update to Bitdefender (Windows 11) on Sunday Feb 11 is causing one of my programs to throw an access violation when launched. If I turn off Advanced Threat Defense, the program launches normally. I tried listing the paths to the program's exe and mdb files as exceptions, but that did not work. Only turning off ATD…
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Traffic Light and Web protection
If I use Bitdefender Web Protection, can I avoid using Traffic Light?
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Why do I keep getting notification about threats when I open chrome ?
Hello, I keep getting a threat notification every time I open chrome browser. { The page [*url removed by @Flexx*] has been detected with suspicious activity. It is not recommended to continue browsing this website. } { The page [*url removed by @Flexx*] has been detected with suspicious activity. It is not recommended to…
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Why cant I get connection to my bank using safe payment?
Half a year ago I used safe payment.I had no problems getting connection to my bank.But to day I cant get trhrough to my bank. In DK we use the state ID called MitId.I have to use it when I connect to my bank.But in safe pay I just get to a side with nothing on it????? Jes
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Keep getting this message from Thunderbird
I keep getting this message every 1hr ? is that old email or new email if old email. can I scan Thunderbird all at once ==== Infected file detected now Feature: Antivirus The file C:\Users\nbctc\AppData\Local\Temp\newmsg is infected with Generic.IQYDownloader.2.65707B72. The threat has been successfully blocked, your…
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BitDefender DNS over HTTPS: Internal sites incorrectly resolving with external IP
I've an internal DNS server that resolves basic local domain's before it forwards the resolution for anything that is not on the local domain, to the wider internet via my ISP DNS. DNS Server is 10.0.0.10, for the sake of this discussion. The domain is, for example something like this: mydomain.com While BitDefender is…
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Bitdefender Total Security - how do I disable Email Protection
I enabled protection for a few Gmail accounts and need to disable it for one of them. Nothing in the FAQ (https://www.bitdefender.com/consumer/support/answer/91168/). I can't find and easy "disable" or remove function. Do I need to disable access from the Gmail side possibly? Seems a bit unintuitive.
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Can't find where to schedule a regular scan
I'm running BitDefender for Mac version 9.4.1.4 on my Mac running Sonoma 14.2.1. I followed the current instructions on this website to schedule a regular scan, but after choosing "Protection" from the left nav bar and the "Antivirus" tab, I don't see "Manage" anywhere. I want to set up a scan to run on my Mac every few…
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I think this is a false positive as my link is not listed as a concern. Can it be corrected?
https://www.virustotal.com/gui/url/f3d28d0df820f0172e7b0852a08c35c20f6bb3598cf3d07b0b1d4548b1c3fb4e/details
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How come Bitdefender didn't catch/flag this?
Happened when the person was on Facebook. It was a persistent mess. Just popped up, didn't click on anything to open it. Powering off did not close it, it came up right back to the same screen after power on. Pretty much disabled all the usual stuff, cntrl,alt,del etc. Finally got it to close by switching tabs and could…
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Blocked ports - no notification happening.
Hello With Bitdefender firewall disabled I can connect and use a particular device perfectly well (I know the IP but can't tell what port it is using). With Bitdefender firewall enabled I can no longer connect my device - which is by design of course (doing its job) , but nowhere can I find any log or anything within…
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Hacked via up addresses
Hi my computer has been compromised the virus has gone into Bitdefender through trying everyip address until it got in and allowed it's self to setup Bitdefender so no part of it is blocked it has also installed updates to Bitdefender which included lots of plugins which were plugins/malware.exe I have had to install…
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Cannot Delete Recovered File
After manually restoring a quarantined file that I know to be safe, I can no longer delete it. I am told that I need administrator permission, even though I am the only user on this device and can use administrator permissions elsewhere. Not even bitdefender's file shredder works here. The folder is already listed in BD's…
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how to close community window
I brought up the community trouble-shooting window and cannot close it on a windows11 pc. The window is https://community.bitdefender.com/en/categories/windows I have tried shutting it down; logged in and logged out; rebooted; cleared cookies; and searched google and bitdefender community for an answer It works fine but…
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Keep receiving this notification
-It happens on two pages in particular both pertaining to information about a game called Old School Runescape but the two pages its occuring on are two that I know a lot of people use so I cannot imagine their is actual malicious intent but I am uncertain if their could be something wrong with my PC. Suspicious connection…
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Malware or not?
I'm running Bitdefender Total Security on Windows 10. I have a problem with jpgs. Something changed file date and size on a LOT of my pictures, and the files are now larger than they were. Bitdefender says my computer is not infected, but when I open what seem to be infected files, the command prompt pops up. I have 120…