Let us know your expert opinion about your experience with our software!
Should you wish to share it with us and the rest of the world, you can use the link below:

https://www.trustpilot.com/review/www.bitdefender.com

Your feedback is highly appreciated and will help us find the areas of improvement and further enhance the experience you have with Bitdefender.

In our collective effort to maintain an organized and efficient platform, we kindly request your cooperation in utilizing the search function before initiating a new thread. This simple step can prevent duplicate threads on the same topic. This not only keeps our forum tidy but also ensures that valuable insights are consolidated within existing conversations.

Thank you!

Protection - Malware/ Firmware/etc.

Everything you want to know about our cybersecurity features for Windows. Here you'll find topics on Malware, Firmware, Online Threat Prevention, Vulnerability, Firewall, Ransomware Remediation, and Antispam.

Does Folder exception except all sub-folders?
Hi, When I add a Folder in the antivirus exceptions, does it also exclude all the sub-folders, or do I need to except them one by one?
RF Online Games Doesn't Open After I Installed Bitdefender Application. What Should I Do?
yesterday I just Installed Bitdefender Total Security then after that when I tried to open my RF Online Games one time its open but suddenly it keeps disconnect in the middle while I'm playing then after that it doesn't open anymore.
Can I Disable Windows Defender When I Have Bitdefender??
Hello, Bitdefender team. Can i disable Windows Defender and shutdown all proceses of this antivirus when i have Bitdefender? Thank you in advance.
False Positive Or False Negative?
Hello Bitdefender team , I want to share a concern with you, I am a gamer who enjoyed having good fps and low ms in the game and I decided to get 1 scriptt, which somehow cleans windows 10, it starts well but half way stops and blocks it from Bitdefender Antivirus I would like to know from you whether this file is safe or…
How do I stop spam and phishing on my Yahoo mail account!! It's out of control
I need help in reporting spam to B!!
Can you tell me what is the Following temp file for Bitdefender?
etilqs_IPfhUbWhOAuGirU - I keep seeing this in my temp folder in Windows. Can't delete it because it says that its open in the Bitdefender Virus Shield. Do I need to close this or how do I do it or do I need to? Thank you very much. Sherri
Trying to determine if this is a false positive Trojan or not.
Hi, Last night I was notified by Bit Defender of an infected file detected, but I am trying to determine if this was a false positive or not. The infected file in question was a CapabilityAccessManager file, specifically CapabilityAccessManager.db-shm. The infection was listed as Trojan.Generic.1582539 The attack timeline…
Websites timing out since BitDefender install
Hi all, I recently deployed BitDefender onto a computer and ever since have noticed that websites will time out and not load. To remedy this I restart the computer and following the restart I can get onto the site fine. This happens a couple times a day and only since the BitDefender install. Any help would be greatly…
I don't get emails in Outlook after installing Bitdefender (on the month free trial)
Morning Since installing the free trial, I cannot receive emails in my Microsoft Outlook account. If I deactivate it for ie 15min, then the emails come thorugh. However, when it is activated again then the emails don't come thorugh. How do I resolve this as I am interested in Bitdefender but obviously need the whole system…
Huawei Multi Screen Collaboration Not Working With Bitdefender's Firewall Turned On
I can't use Huawei multi screen collaboration with the firewall turned on. But I can use it if I turn off the firewall. Not sure what firewall rules I need to add to use Huawei multi screen collaboration with the firewall on. Please help.
How do I stop bitdefender hacking my computer access?
I use some 100% safe programs, and even put them in the exception list, Bitdefender still forced shutdown my programs, it hacked my computer access and could not recover those "said infected" programs... If no way to solve it... I am sure I won't use Bitdefender for the rest of my life... ps. it even locked the folder and…
Being Hacked!!!
I have VPN and Total Account in Bit defender, but My computer was hacked, the hacker block my facebook too and make some purchases in my name. Who can help in this?
Problem With Bitdefender On Windows 11
HI all I recently renewed my bitdefender membership for mobile security and VPN on my computer, now i find that one of the icons that i used to sync with the cloud no longer works. I do not know how to get around this problem, does anyone have any ideas ?
Auto update for antivirus keeps turning itself off. What is the fix for this? Thx.
Although I select Update Automatically in Settings, the button returns to the off position (perhaps after a reboot). This seems like a bug in the program. Does anyone have a solution? Thanks!
Loss Of LAN/Internet Access With Bitdefender Total Security On Windows 11
Hi, For a week +/- (may be after the last Windows 11 update), I can't use Bitdefender total security on 2 of my computer: I can't access LAN (NAS, Router...) or internet (any website). Not a DNS problem, same with IP (NAS or router). Firefox, Chrome, Discord, Steam ...can't access anything, except if I try to ping: I can…
Backups Of Ransomware Remediation In Bitdefender Total Security
Hello, I use BitDefender Total Security. I would like to learn more about how BitDefender implements Ransomware Remediation. I read the related part in the PDF guide: https://www.bitdefender.com/consumer/support/user-guides/ And it says: > Bitdefender Ransomware Remediation backs up your files such as documents, pictures,…
Bitdefender Detects File As Trojan
Hi all, this file is being marked as trojan by some antiviruses. I'm experiencing problem with it and Bitdefender has deleted it on a pc. Thank you EDITED: The ZIP file has been removed! "Posting malware samples and /or URLs is not allowed in the community! Do not post direct links to any executable files,…
can i restore a device i mistakenly wiped with bitdefender ?
How do I mark email as 'Not Spam'
[spam][Bitdefender detected potentially unsolicited bulk email] New ON1 Professional Plugin Bundle 2023 Premiere Event I want to mark email as 'safe' ..?
GitHub Desktop is barely usable, until Bitdefender is disabled.
I have a Bitdefender Total Security subscription for quite some time now. GitHub Desktop performance used to be good but now has become terrible; the software hangs for about 30 seconds or so for almost any operation which makes it really unpractical to use. I've asked them about the problem, they suggested to turn the…
How do I contact Bitdefender support claiming suspicious malware-like behavior?
I have a hacker on my computer installing hidden malware, like nerdstream installed into my dell folder. I was directed to this page: https://www.bitdefender.com/consumer/support/answer/1922/ but it has no information on how to contact BitDefender. Can someone help me with the next step?
Does Bitdefender Scan For Rootkits?
Hello bitdefender team , I want to ask 1 typical question that worries me in my computer system, when I scan all the targeted ones on the Scan options most it selects yes, but 1 in the option for Rootkits, it appears with no ! which mean scan for rootkits No , what is the problem, should I worry about this problem? I'm…
Some Websites Are Not Working After Installing Bitdefender Total Security
Hi, I messed up with some issues. last night I installed Bitdefender total security 2022, and after that some links (such as companies, hospitals links) does not opened . Displaying, network issue / firewall setting trouble common Windows' message. After that I uninstalled the Bitdefender and all things are working…
My PC Got Infected With STOP/DJVU Ransomware (.tury File Extension). How To Remove It?
Does anyone know, How to get back or affected files, by Using WHICH Decryption tool? Kindly please advise as my whole PC hit with this virus, it captured each nd every file in the PC. By the extension "jpge.TURY Files". Please let me know If Available any Basically it affect all my .exe , .jpge , .pdf, .word, .mov, .mkv…
Bdservicehost memory footprint greatly reduced
Hallo, I've noticed on my machine tha bdservicehost process has a lower memory footprint (even after Firefox has been opened for the first time). It has started since a few weeks: it went from 460mb to 370mb. Are some optimization being applied under the hood? Build 26.0.28.91 on Win 11
No Firewall Module In Bitdefender
Help says look in Protection. No firewall settings there. Where are they?
Is There A Malware Database Description (Gen:Variant.Ser.Babar.1208)?
just curious if there is a database of detections with a description as to what the detections are. bitdefender just detected Gen:Variant.Ser.Babar.1208 on my computer. i suspect this is a pup or false positive and wished to see what they identify it as.
BD Total Security Detects Regular Programs And Windows Updates As Malware
I am really surprised by these results. How can the antivirus scan some normal programs that do not contain anything and confirm that they are from the original site, not crack? Is there an explanation for these results because I am really surprised
Why does the software not remember?
Every time I open MS Outlook 365 the software announces a problematic connection then after several seconds the message goes away. I check the status of messages and it clear that the software has determined MS is ok. So why doesn't the software add whatever is bothering it to a safe list and stop with the constant…
ZOOM Message "CptHost.exe is using EXCHCSP.DLL from an unknown publisher" Related To Bitdefender
Hi, I think BitDefender is taking toomuch care of my system. Every time I open ZOOM, I must confirm a msg as in the picture below. How can I switch it off? I would be more than grateful for a hint. Best regards Maciej