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Scan with BitDefender in Safe Mode?
I'm getting Trojan warnings from a client's website (infection stopped by BitDefender). The web guru for the site assures me that it's fine. His own anti-virus software shows no issue with the site. He suggested it may be a problem on my computer and said I should run BD in safe mode. If it fails, he said that may indicate…
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Bit Defender Internet Security 2021 turns off the network adapter.
Hello, I have the following problem. I have been using Bitdefender Total Security for several days and I have a very strange problem. During a certain time, my antivirus shuts down my network adapter and I don't even have access to the router. The problem is fixed only by restarting the computer, I use Windows 10. When I…
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How can our (signed) installer add firewall rules or whitelist our app?
Our Windows desktop app installer adds exception rules for our app to Windows Defender Firewall, but many of our users have third-party security software, and lots of them show up on our support channel after trying to use our app and getting frustrated at their inability to connect. Even though we warn them about…
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Fraud attempt notification
What would you do when you get the following notification: Seriously ? Am big proponent of "Wolfie", this is how I named Bitdefender for my young child. Tried McAfee, Norton etc. But with this kind of lousy notifications Bitdefender plans to dominate the market ? Best of luck.
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Home network not recognized as trusted
I keep marking my home network as trusted yet app lock continues to require a PIN. I see in the Trusted Network list that my network is now listed multiple times. So whatever BD is looking for to ID the network keeps changing on my setup. Seems like a bug that should be addressed.
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Need help removing a virus!
So I did a scan, and it showed be that it found some Trojan. It showed me the path to where it is but it is in a setup.exe file, and I couldn't delete that file so I went into safe mode. There I couldn't delete that file as well, but I found on the web that u can delete files with cmd (command prompt or something) but then…
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Vsserve.exe creating folder in c:\storage
Hi, Bitdefender free is creating a new directory every boot. Is there a way to disable it?
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Bitdefender Text Blank (Font Problems)
Hello everyone! Recently i have been having issues where my bitdefender product is showing blank text on the Notifications, About Screen and the scanner i have contacted support but i will post it here then Tell me if someone can fix this Thanks! Jamie C
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Repeated phishing threat notifications for "https://ny-t.r-tb.com"
I just started getting these today, several times a minute in some cases with Chrome as a browser. I found some "solutions" that involve installing additional software, which I would prefer not to use. Any help? Thanks in advance.
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False positive for LameXP
I'm using Bitdefender Antivirus Plus 2021. It's tolerated LameXP before. It now blocks it, with a report of "Disinfection in progress. Detected threat is being disinfected. Please wait until the process is complete." It then reports. "Threat Detected. Detected threat moved to quarantine. The program responds with the…
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high risk according to home scanner
My computer runs Bitdefender as a virus scanner, as well as the Home Scanner. When I run Home scanner, I was surprised to get a message that my Sagemon broadband router and the two Kreatel set-top boxes, both from KPN, belong to the "High Risk" category. 😧See the attached screenshots. I then logged on to my KPN Box 12 and…
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Antimalware Service is a programme that runs on your computer.
Windows 10 Professional x64 Bitdefender TS 2016 is installed and functioning on my computer. Why does Windows Task Manager display the process "antimalware service executable" running (and using a lot of CPU) on a regular basis? Isn't this anything to do with Windows Defender? When a third-party AV is active, I assumed WD…
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Malicious URL blocked
I've been using Bitdefender for a few years. In the last couple of days, I'm getting regular notifications popping up about malicious URLs being blocked. The notifications seem to point to something coming through Chrome, although I rarely ever use Chrome. I use Firefox almost exclusively as my browser. These notifications…
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BitDefender blocks new executables under %appdata% , ignoring the exclusion
I'm using BitDefender Antivirus Free on Windows 10. I create Visual Studio project, and I don't save it yet to a permanent location - in which case Visual Studio creates it under %appdata%. When I build it, Visual Studio can't copy the executable to the /bin folder, and BitDefender reports that it has blocked it. I have…
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Bitdefender Internet security module
Hi, firstly apologies for any bad syntax or spelling mistakes, I’m disabled and have to use dictation which doesn’t always come out 100% perfect. Now to my issue; How many features in the ‘internet protection’ module send website data to bitdefender servers to check? And are they building up a record of users search…
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Help removing Trojan.Generic.KDV.164810
All, New here, but a long-term use of Bitdefender. I ran a system scan and I'm getting a msg that the computer is infected with a "Trojan.Generic.KDV.164810". I tried looking for the file without luck (including hidden files); Bitdefender won't delete or quarantine it. Any suggestions would be appreciated. Thanks, Lou
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Having issue's with Anti-Virus Plus
Noticed windows update wouldn't load, keeps saying one service was not loading. After spending some time troubleshooting, I found that under protection, Vulnerability Scan was preventing windows update from working. Disabling was not enough, I had to open the feature and under settings, also disable the "Windows Updates"…
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Bitdefender Internet Security 2021 Feedback
Hi To All, Here what i like at Bitdefender: 1.Great GUI Design, simply & beautiful, Light & Dark Theme, Widget. 2.New Dashboard - Device Information, Remote Command, Security News & All information you Need. 3.All the New Security Features that Maximize your Device Protection. 4.No "Promotion" Pop up like Other Security…
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Cleanup firewall rules
Hi, I looked at the firewall rules. Many rules are still there for apps or versions of apps that are no longer on my notebook. a. What to do to cleanup (any tools available) b. Hoe can I recognize what they do? Regards Klaas
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Antivirus on Mac: how to exclude /Volumes/.timemachine from scanning?
Using an M1-based mac with macOS Big Sur (of course) 11.2.3. I apparently need to exclude the hierarchy /Volumes/.timemachine from scanning...it takes hours and hours to go through this. For all I know there are loops or something. But I don't see how to get this hierarchy into "Exclusions" since I can't enter a pathname,…
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Is rtkhdasetting.zip password protected malware
Bitdefender has identified and deleted many files associated with rtkhdasetting.zip. This file is password protected therefore it cannot be scanned or deleted by Bitdefender. I would like to know if its Malware? If it is, how do I delete it? I have found this file in my backups as well as my restore files...so not sure…
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Remediation of ransomware
Hello, like other, I am looking for a solution because the password which protects the modification of the parameters in the interface of Bitdefender, in particular the remediation of ransomware, is different from the general Bitdefender password... I never used any other password than the general ... incomprehensible. So…
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Scan results
My scan results say I have a leak in verification.io and to change the password, but I have no idea what that is or where to find it
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Infected Page detected as soon as I google something
Hey guys, since a few days I get this notification (screenshot in the attachment) as soon as I open my browser and google something. When I googled for more informations for the blocked website I couldn't find anything. I never visited a website with this name. Can somebody help me? Thanks a lot! Jonas
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Bitdefender Crashes Windows 10 Lock Screen while Scanning
Hey forum! I just wanted to say first that I really like this product otherwise, and I haven't had any problems with it, so long as Bitdefender actually keeps up with their research and threat database, such that they still have the utmost in virus and malware protection. What I've found is that Windows 10 Lock Screen on…
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3 Trojans and I get an error message from Bitdefender?!
Bitdefender says I have 3 trojans on my PC and at the same time it is giving me an error message. This is not making me feel very "defended". On top of that is seems very difficult to communicate with BitDefender Support? I am new to BD having used Nortons for 10 years. Can anyone tell me what to do about these…
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Search Advisor and Trafficlight Not Working BD TS 2021
Search Advisor icons stopped working in Chrome and FireFox soon after BitDefender Total Security updated from 2020 to 2021. This is on a modern new (just purchased last month) high-end system, Core i7-9750H CPU, 32GB RAM, 512GB Western Digital NVMe SSD - all system drivers and updates (hardware, bios, operating system)…
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phishing site
I'd like to report phishing site asking for credit card info for posta.sk (slovak post office). The link in email acts to open https://www.posta.sk/sk/?c7r7b8zww7m77&Ing, but in fact it goes to https://all-stamps.com/temp/sk/sk/manage/ . Sender of email is support@utsavseeds.com.
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Newby here with repeated adware attack
Hi My name is Paul and I live in Dorset, United Kingdom. I'm getting repeated Adware.MAC.AdLoad.VZ attacks that is deleted by Bitdefender each time. Frequency is 13 times a minute. How can I stop this Adware attack permanently. I'm an iMac user running Catalina v 10.15.7 and I do not know much about coding at all, so if…
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Why Bitdefender Internet Security 2020 freeze Pc on full scan?
Hello! Why Bitdefender Internet Security 2020 freeze Pc on full scan? Intel Core i7-8750H, 2.2/4.1 GHz, RAM 16 GB, Win 10. Thanks