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A Guide to Bitdefender VPN’s Double Hop
As you already know, our UX designers have recently given Bitdefender VPN a fresh look, and to go along with it, all our VPN articles (Windows, macOS, Android, iOS) are now up-to-date. This summer we've also rolled out a brand-new feature: Double-Hop. It can route your VPN connection through 2 servers in different…
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Fixing common VPN errors and connectivity issues
Here you’ll find quick-fix solutions to common Bitdefender VPN connection errors on Windows, macOS, Android, iOS, or iPadOS. You will also find steps to take in the event the VPN is blocking an application, or if you can't access a website while VPN is active. Kindly note that some websites have implemented a system to…
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How to install & activate Bitdefender Premium VPN on Windows, Mac, Android and iOS
With Bitdefender VPN you can keep your data private each time you connect to unsecured wireless networks while in airports, malls, cafés, or hotels.This way, unfortunate situations such as theft of personal data, or attempts to make your device’s IP address accessible to hackers can be avoided. Restricted content can be…
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Bitdefender VPN is unable to load pages
I am having trouble loading pages when I'm connected to the VPN, especially with google services such as google search, translate, gmail & youtube. The pages seem to be inactive as it is impossible to click any link, or failed to load at all, where I get the corresponding error message from google (400. This is an error.…
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Unnecessary notifications about VPN
Although I have configured the VPN to connect at Windows startup and while it's fully connected, Bitdefender displays VPN connection notifications due to unsecure network. Is there any setting that prevents these alerts?
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VALencia Vpn will not load YT videos.
Hi Is there a reason for this? YT website will load but Video will play at all (blank screen). I like this valencia location for its latency but seems like BD is having an issue with valencia. Any ideas?
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Can't connect to VPN get update screen instead
Can't connect to VPN, I get a upgrade VPN message and can't connect to VPN
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how to disable scripts?
I cannot login to my app when using bitdefender VPN and windows. I get an error that I can't login when using scripts. If I type in my login/password or use the virtual keyboard, I get the same error. It also states to try again after turning off scripts. How do I turn off scripts in the bitdefender VPN?
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Can’t Access Multiple Websites with Bitdefender VPN Connected
I have tried all of the three steps, Connect to another VPN server, Change the VPN protocol, Use Split Tunneling but nothing changes, it happens on so many websites, normal websites, Greek websites and the VPNs location selection is Greece as well, so why is this happening? The only solution is to turn off VPN. The app…
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VPN seems to cause problems with Apple Mail for Mac OS
Since returning to Apple Mail I am finding that Bitdefender VPN seems to conflict with the mail client. I have three mail feeds, Fastmail; GMail and another. When VPN is not connected there are no problems but when VPN is connected all three feeds report "Mail was unable to connect to server “imap.xxxxxx.com” using SSL on…
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Safepay doesn't connect to the VPN
Bitdefender Safepay recently shows that the VPN is disabled, while it is fully enabled. Also, the option to automatically connect the VPN when Safepay starts is enabled. I would like to know if this indication is indeed correct and therefore Safepay is not connected to the VPN during operation. But if this is an…
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How do I configure BD VPN to not block Webex?
I'm using Webex through BD VPN on Win 11. Latest versions of all. I've added to split tunneling everything I can find related to Webex. Sometimes it works. Sometimes not. Usually, when starting Webex I'm unable to make VoIP calls right away but something works itself out and I'm able to use VoIP after a few minutes. This…
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i turn the VPN off and it turns itself back on
"When i need to turn off the vpn for certain websites to work properly, i turn the vpn off and it turns itself back on over and over again and it makes it very difficult to use the website"
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VPN causing issues
I am a long time Bitdefender user but this is my first year with the VPN. I am very frustrated with it. I have added multiple exceptions to the split-tunneling list. However, about 99% of the time when I do a Google search the browser times out so I turn off VPN and the search results pop right up. I have added Google.com…
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Why Bitdefender VPN Is Now My Travel Essential – A Wake-Up Call
Hello Bitdefender Community 👋 After carefully checking the forum, I didn’t find a similar discussion — so I hope it’s okay to share this as a new post. 🙏 This isn’t a complaint — it’s a wake-up call based on a real and personal experience. ✈️ Background As a frequent traveler, I’ve connected to everything from hotel Wi-Fi…
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Why does BD VPN perform so inconsistently ?
I have used BD VPN for a few years now, and I have failed to resolve a problem that may result in me not renewing my subscription in the next few days. Should the internet operate when VPN is not enabled? Quite often I turn on the computer, and eventually a browser window opens (after 1-2 min), and sometimes I am informed…
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VPN
VPN går inte att använda. Det blir väldigt långsamt efter den senaste uppdateringen?
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Restricted from website due to VPN
I am using the VPN. I have entered an exception for a specific website, yet it is still rejecting me because I am accessing from a VPN. The site only accepts connections from the USA and rejects VPN connections because they can't verify that the access is from the USA. I think that my VPN location is from the USA (New…
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61525_Google Blocked by Bitdefender VPN
Issue: www.google.com is inaccessible with Bitdefender VPN enabled Anything on the Google Domain is inaccessible ❌ Opera Stable 119.0.5497.70 & Google Chrome 137.0.7151.104 (Official Build) (64-bit) This site can’t be reached ERR_CONNECTION_TIMED_OUT ❌ Edge Version 137.0.3296.83 (Official build) (64-bit) Hmmm… can't reach…
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Some Websites ONLY Work When Connected to VPN
Hi, This one has been bugging me for about 24hours…i can only connect to certain websites (LinkedIn, BBC, Trainline and Amazon) when i have the VPN connected? this could be because im using a mobile phone hotspot/dongle rather than a proper internet connection. is there ay way to disable this?
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VPN in Safepay not connecting
I've recently purchased Bitdefender Premium Security Plus. When I open Safepay, VPN remains disconnected with a little red cross indicating this. How do I configure Safepay to open with VPN. I've already looked at the settings and have it on to connect when Safepay opens. I've already performed a reinstall. Any help would…
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VPN and Hot spotting
Hi can someone tell me, if i have bitdefender vpn running on my phone and i am tethered to my laptop with a hotspot off my telephone, if my laptop is covered under the vpn for my activity or do i need to run the vpn program on my laptop as well.
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VPN Not Working in UAE – Any Similar Experiences?
Hello everyone, I’ve been using Bitdefender Premium VPN package, mainly to make international calls to my loved ones outside the UAE. Initially, I experienced some issues with the VPN not working properly here, but the Bitdefender support team was fantastic at the time and managed to resolve it quickly. However, around 3…
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When using VPN most sales sites will not let me connect until I turn VPN off? I am using Windows 7
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IPv6 Support
When will Bitdefender VPN support dual-stack tunnels? It's pretty disappointing to be in 2025 and not have IPv6 support built into your VPN product. You even have a blog article advocating support from 2023: Why You Need a VPN with IPv6 Support
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VPN daily usage
Several times after I've turned on VPN with my daily allowance of 200 mb I have exited after using a portion of that memory. I then turn off VPN when I exit but when I turn it back on the balance I had at exit has disappeared. This morning I had a balance of 150 mb left on VPN when I exited from Facebook. When I turned VPN…
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Help me query on VPN errors - Identify reasons?
Hi, I’m Namrata Hinduja from Geneva. I'm facing recurring VPN errors where my IP gets blocked by the target server. How can I troubleshoot this? I’d like to understand if the issue stems from server-side rules, VPN provider policies, or misconfigurations on my end—and what technical steps I can take to prevent future…
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VPN connects, but not working
Bitdefender VPN connects but does not open any sites. It was not like this before. I was able to find a fast connection with a few tries. I tried everything that was written on the internet but nothing changed. I am starting to think I am being scammed.
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Bd. Vpn
The vpn asked me to allow location permission ( all the time ) to let check weather i m connecting to unsecured wifi network or public network, but it did not switched on location as express vpn did ( to consume my battery 🤪. Why? N how will it check then ?.
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Watching Australian TV
My VPN says that I am in Sydney, Australia but I can't get Australian ABC TV as it says that I am Overseas, Why is this?
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How to Add a Recently Removed device?
I removed one device from the VPN premium and logged in again, and unfortunately, we can't successfully sign in. We tried all the possible troubleshooting steps we knew, but it was still the same. The device is a desktop. It says it has reached the limit of devices already, but it's only 7 devices out of 10 as I checked.
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VPN not working on IPhone or ipad
I have recently purchased Ultimate Security and have got the VPN working on my laptop (so assume the router firewall is OK) but not on iPhone or iPad. On iPhone, after ‘instal’, no configuration is showing and I get error code 9 message…but none of the fixes offered seem to help. On iPad, I have a configuration loaded but…
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The Default auto location is my own country
VPNs are banned in my country. Previously, the default automatic server locations were Denmark and Sweden. However, the current default automatic location is consistently the country i am living in. This could lead to users being arrested, as VPN usage is prohibited here. While it undeniably offers the best speed, but this…