VPN

Below there's a list of the most frequently asked questions from our users. Before posting, check it out, as you may find your answers right here: https://www.bitdefender.com/consumer/support/answer/7126/ Should you have other questions you wish to ask, you may post them in the comments below.

As you already know, our UX designers have recently given Bitdefender VPN a fresh look, and to go along with it, all our VPN articles (Windows, macOS, Android, iOS) are now up-to-date. This summer we've also rolled out a brand-new feature: Double-Hop. It can route your VPN connection through 2 servers in different…

Here you’ll find quick-fix solutions to common Bitdefender VPN connection errors on Windows, macOS, Android, iOS, or iPadOS. You will also find steps to take in the event the VPN is blocking an application, or if you can't access a website while VPN is active. Kindly note that some websites have implemented a system to…

With Bitdefender VPN you can keep your data private each time you connect to unsecured wireless networks while in airports, malls, cafés, or hotels.This way, unfortunate situations such as theft of personal data, or attempts to make your device’s IP address accessible to hackers can be avoided. Restricted content can be…

For the fifth year running, independent auditor Securitum confirmed Proton VPN’s infrastructure keeps no logs of browsing activity, DNS queries, or anything that could tie a user to a session — proof that Protons’ no-logs policy isn’t just a claim. Proton openly publish the full no-logs report so a user can read it for…

I was trying to log into S&S Activewear, largest clothing wholesaler in USA. Screenshot says VPN is likely culprit. Happens in Safari and Firefox. Haven't tried Chrome. S&S is trying to tell me it's because my computer is new. Makes no sense as it's the ONLY site I can't log into. Screen shot attached. I tried to find a…

Hello everyone, I’m having an issue with Bitdefender VPN. The VPN connects normally, but after some time it disconnects unexpectedly. I have tried reconnecting and restarting my device, but the problem keeps happening. Has anyone experienced the same issue or found a reliable solution? Any suggestions would be appreciated.…

Good evening. On my smartphone, where I have Bitdefender VPN enabled, it often shows that the VPN is connected, but in reality it isn’t — it’s trying to connect to a network. This situation can last anywhere from a short to a long time and unfortunately this is a problem because my data remains exposed while I think I’m…

I had zero problems with connecting using "Automatic". EVERY single website worked. Lately the VPN is blocking even common sites. I changed nothing. I read a suggestion to add the offending site to the exception list in split tunneling. No go. If I have to add a dozen websites every day then why use this product? I'll just…

Hello, I get several (subscriber) newsletters daily that seem to use a google.com address to redirect (track…) my clicks. These are to things like articles mentioned in the newsletter, etc. Previously most of these worked with the VPN running. Recently, like around Aug 25 or so, these started to fail at a much higher rate,…

Good evening. Because I choose to never shut down Windows — as that way I can continue my work right where I left off — I'm limited to restarts caused by Windows Update. So whenever the system resumes from hibernation, I find the main VPN window open, ready to reconnect. Since this happens so often, it's become annoying to…

US-based here. Friday I was able to watch HBOMAX while VPN'd to Atlanta. Today, I cannot. Tried numerous VPN locations. Tried numerous protocols. Uninstalled. Reinstalled. No joy. Did HBO tighten down over the weekend or did something change on the Bitdefender side?

I am trying to set up my Bitdefender VPN so that does not connect on my home (private) network. How do I disable the 'Always on' setting?

US-based here. Until a month ago or so, I was able to access Amazon while connected via VPN. Now, I cannot. I have added amazon.com to the split-tunnelling settings, however, this does not help. I have to disconnect VPN in order to access amazon.com. I've tried connecting to various locations in the US. No joy. Please,…

Hi, Can you add in all VPN apps information on main screen which protocol is used by application in current connection? It would be helpful. Best Darek

Suddenly yesterday my Outlook Client stopped downloading Emails from Spectrum No apparent issue and no errors of any kind. just doesn't download available emails. Thanks

I have noticed lately that when my VPN connects, my service provider Wifi stays showing on top, and VPN either 1 or 2 shows below. I used to get the little computer screen icon showing on the top, and the Wifi provider below it. VPN seems to work fine, I have Premium VPN. Can someone tell why this changed? Is there a…

Does a Bitdefender Premium Security exist without a VPN ? When I activate the VPN in normal web session or Safepay session, i am unable to access 80 - 90% of websites or a lot of my appilcations don't work because the VPN blocks the access to their website editor (licence control , cloud interface, bank and financial ,etc…)

Hi, just wondered if anyone has a solution. Also how would go about setting up the VPN from the router. I ask cos I want to be-able to have better protection for my home to include my Xbox X, When I start up my phone/ MacBook Pro M!/ and my windows 11 laptop. Any advice or assistance on this annoying issue, and whether I’m…

Why would Bitdefender VPN keep disconnecting on a Windows PC and not reconnect? I do not have any other VPN apps on my machine.

Hello. Lately, I've been having a problem with the Chrome browser on Windows. When I'm connected to the VPN, searches in particular take a long time—about 40 seconds—and I get the message "This site can't be reached." However, immediately after this screen, the expected results load normally. Is there any way we can fix…

I am in NZ and trying to view some sport on SBS in Australia. I have tried the 6 different locations in Aus but the site knows I am using the VPN. Is there a way I can get around this issue?

This has been happening for a while but I wanted to go ahead and ask to see if someone could help to clarify whether this is "normal" behavior or to be expected. Basically, the VPN Host Service: bdvpnservice_1 has had a Startup Type of 'Disabled' for a while now and whenever I try to change it to anything else, this error…

Hi everyone, Today is Saturday July 4th but it shows as Thursday in the stats graph, when I hover my mouse over Monday in the stats graph it shows as Wednesday July 1. It shows the date correctly, Wednesday was indeed July 1 but it shows it as Monday instead of Wednesday in the stats graph. I have bitdefender VPN version…

I have several entries in Split Tunneling and each seems to work fine. Paramount Plus worked until a few weeks ago and then it stopped loading. If I turn off the VPN, it will work. Any thoughts on resolving this?

Apparently there is supposed to be an option "Local Network" in the settings but it is not there on macOS. This service is useless to me if I cannot use my local network without disabling the VPN.

Hello Bitdefender Community, ​I am experiencing a highly unusual, persistent security issue across my devices, and I've run out of standard technical troubleshooting options. I am hoping someone here or a Bitdefender engineer might have insight into what is causing this. ​The Setup: ​Primary Device: Google Pixel 9 acting…

Hi everyone I'm new to Bitdefender and am very excited to have joined. I've installed the Ultimate Security Family product on 4 devices (desktop, 2 mobiles and 1 tablet) and all 4 devices show as protected on the dashboard. The dashboard shows VPN as installed on desktop, but "not installed" on the mobile phones, however…

Hi All….and thanks for your time and knowledge/expertise in pondering my question. The question is a simple one. BD seems to be pushing its VPN service hard at the moment and there seems much in it which attracts….but does BD VPN afford secure-core capability? Thanks. Dave

Hello world! I own an HP laptop (Windows 11) and two Samsung Galaxy smartphones from A series (Android 16/OneUI 8.0 and Android 11/OneUI 3.1)... On both smartphones, I also have installed (from Samsung Galaxy Store) Rethink Network Guard (open-source DNS+Firewall+VPN application) and Secure Wi-Fi (for which I pay a monthly…

Recent reinstall of VPN through Google Play on my Android mobile. Now encountering issues with requests to log into Google Play when launching VPN app (only when the app has logged out). Logging into Google Play I am then presented with a message to say that I need to download the VPN but I already downloaded the app!…

Hello, I already know that the VPN has its own DNS address, however I would like to clarify whether activating Cloudflare in browsers, on Windows, or on the router especially - for the cases where the VPN is not running - will cause conflicts in smooth operation and possibly DNS leaks. Thanks.

What is with the new iOS idle message that can't be turned off? VPN is connected and I'm constantly doing stuff with my phone yet I get this popup message akin to "you haven't been doing anything for an hour so maybe you should disconnect VPN." How do I turn this off? Bitdefender VPN for iOS v. 2.3.24.5 iOS v. 26.5 iPhone…

Is there any reason for why Finland suddenly is excluded from Bitdefender's VPN aleternatives? I use Bitdefender VPN for security reasons when visting my bank's website, but since yesterday Finland is removed from Bitdefender VPN's list over countries. Every other European country, even the tinyest, are on the list, but…