Bitdefender Deleting Necessary Dlls

13

Comments

  • Same thing with me-- blocking Firefox. Saw two BitDefender updates in last 45 minutes but after both was still unable to reinstall Firefox.


    So I put in an exception to not check the ...\Mozilla Firefox\ directory. Then turned off BitDefender for five minutes. Then downloaded and reinstalled Firefox. Now all is well. I'll leave the exception in place until I hear definitevely that the problem has been fixed.


    Mjzman's solution is the best for our position. I just made this before and it's works. Only what you need it's about one minute your time. GL

  • I have talked to someone about the 64bit problem. As we speak, the 64bit signature files are checked out and probably will be re-uploaded on server. I was not given an ETA, because this operation might take a different amount of time depending on what the problem is.


    I also reported the FP about GoogleUpdate and it was also checked out. Detection should be removed after the next update.


    Again, we apologize for any inconveniences and hope that this will be completely sorted out in the next few hours.


    Cris.

  • Re-installed Firefox and OpenOffice in a normal manner on nearly all my PCs and no problems found.


    Thanks for the support. Surprised nobody at BitDefender runs Firefox and OpenOffice though, it could have saved a lost afternoon ...


    (Vista 32bit)

  • edited April 2009

    This issue is FAR from fixed. Just ran a manual update and it was not fixed.


    I am a web developer and live and die by Firefox. I am 2 days from my renewal date with bitdefender and I will NOT be renewing because of this.


    I have called tech support twice and waited 20 minutes each time before I was "hung up" on by the hold system.


    This is NOT fixed on x64 Vista Home Premium.


    I have also emailed tech support twice. Still no reply after 20 minutes.


    EDIT--------


    After another 16 minute wait on hold, I hear someone pick up and quickly put me back on hold. This is the first time I have had to contact tech support. Is this common for bitdefender's level of support?

  • I am currently still hvaing the issue with firefox have updated and rebooted still deletes the file whenever i try to reinstall

  • Yeah, I will definitely not renew. this firefox issue puts me in a real messy place...I don't think the gravity of this is really understood, it is not just a browser, it is a tool. Funny how microsoft products are ok, but MAJOR competition is wiped...OF and Mozilla? and everybody knows that IE is far less superior in every way, especially security<---irony? i am really starting to like AVG.

  • I am currently still hvaing the issue with firefox have updated and rebooted still deletes the file whenever i try to reinstall


    Until BD resolves this issue, maybe you can try setting up an "Exception" for the \Program Files\Mozilla Firefox path and then restart the PC. Once it's restarted try re-installing that nssutil3.dll file and see if BD tries to delete it again.

  • I'm on my fourth call. After 10 minutes in que I am picked up and put back on hold again.

  • My current solution was to:


    Disable BD


    Reinstall FF


    Open FF


    Enable BD


    once firefox is running BD doesnt affect it its just when you try to open it so leaving a window open allows you to use it freely.

  • Vista 64 Bit


    Firefox nssutil3.dll issue


    Annoying problem, but now fixed for me with last update and reinstall of FF.


    Thanks.

  • The Firefox nssutil3.dll issue still remains for me, too on my 64-bit Vista laptop.


    I am running BD 2009 on both my 64-bit Vista laptop and my 32-bit XP/sp3 desktop.


    When I try to copy nssutil3.dll from USB stick to the laptop, BD immediately deletes it.


    I have manually updated BD on both machines, but the false positive error on the 64-bit version still isn't fixed. :(

  • The latest update of BitDefender has deleted dll files needed for OpenOffice and Firefox from my PCs !!!!


    Files are :-


    nssutil3.dll


    tlmi.dll


    I was affected as well. Luckily I was able to copy the deleted files from another pc and I manually updated bitdefender and everything seems fine now. However, to prevent this from happening again is there a setting that would have bitdefender ask me before it starts to delete files. I have looked all over and I can't seem to fine any options for that.

  • edited April 2009
    ... to prevent this from happening again is there a setting that would have bitdefender ask me before it starts to delete files. I have looked all over and I can't seem to fine any options for that.
    I second that suggestion -- ESPECIALLY for "Trojan Generic nnnnn" suspect files. Further, they should not be deleted, but merely quarantined so they can be restored when the false panic is over, rather than forcing the user to re-install an app that BD has broken by its overzealous action.


    PS - after a reboot, the issue now appears to be resolved on 64-bit Vista. :)


    Not sure why a reboot was required. There were no updates available when I checked immediateley before the reboot. :blink:

  • Looks like I have something like 75 firefox reinstalls to do now. BD is literally a full time job for me plus. It's simply killing me. This one may get me fired.

  • Looks like I have something like 75 firefox reinstalls to do now. BD is literally a full time job for me plus. It's simply killing me. This one may get me fired.
    Providing you still have (or can get) at least one unerased nssutil3.dll all you need to do is copy it back into the


    [programfilepath]\Mozilla Firefox[installed version] folder.


    Copy x75 is better than re-install x75 any day. ;)

  • is there a setting that would have bitdefender ask me before it starts to delete files. I have looked all over and I can't seem to fine any options for that.


    Set all actions to Deny access and continue:


    post-60-1240029986_thumb.jpg

  • edited April 2009

    FIREFOX ISSUE, resolved in 2 min:


    1. Download the missing nssutil3.dll:


    http://dllcentral.com/nssutil3.dll/3.12/


    2.Paste it into your mozilla directory (C:\prog~Files\mozilla~)


    3.Manage Bit Def exception: Under Settings->Antivirus->Exception tab, add your mozilla path to the exceptions


    Unusual mistake by bitdef,


    Cheers,

  • Hi all,


    I just faced the same problem with OpenOffice 3.0.


    Hope BitDefender will find a way to solve it.


    Thanks in advance for keeping me informed.


    Phil

  • edited April 2009

    Dear user. None of the mentioned detections is still in the product. Could you please state the exact name under which BitDefender detects the files in OpenOffice? I have scanned over the latest two (en-US) versions available of OpenOffice and have not seen any problems at this time.

  • Dear user. None of the mentioned detections is still in the product. Could you please state the exact name under which BitDefender detects the files in OpenOffice? I have scanned over the latest two (en-US) versions available of OpenOffice and have not seen any problems at this time.


    Here you are for myself :


    tlmi.dll infected by Trojan.Generic.1608001


    Thanks for your help


    Philippe

  • edited April 2009

    Guys! I've just been informed by firefox of an unseen error : MISSING WINDOWS COMPONENT!!!!


    It stated in the details: This program requires flash.ocx, which is no longer included !!!!


    I'll reinstall flash player,


    i'm using bitdefender total security 2008 build 11.0.17


    Come on guys ...............

  • @PhilDrou: That detection has been removed already. Please check that you have properly updated.


    @anyuser: To the best of my knowledge, no version of flash.ocx(or later versions) have been affected.


    If you would be able to provide a version number for what you were using I could check.

  • The problem has not been fixed for me yet. After updating and downloading Firefox again, everything worked fine yesterday. When I turned on my computer today, I'm back to square one, Firefox won't start.


    Second, before being referred to this forum I had sent an emai to technical support. They did not answer my question rather told me how to delete infected files, just what I need more deletes.


    I was contacting tech support because in addition to the FF ddl delete, several other ddls were deleted on my computer. Since I'm not that computer savvy I have no idea what trouble this might cause. I hope you can help, thanks.


    Here are the additional files which were deleted 4/17/09:


    Resolved issues:Object Name Threat Name Final Status


    C:\System Volume Information\_restore{F845E3DB-F751-4BE4-A620-64F2CA1BFB5F}\RP849\A0099911.dll Trojan.Generic.1607990 Deleted


    C:\System Volume Information\_restore{F845E3DB-F751-4BE4-A620-64F2CA1BFB5F}\RP875\A0101489.dll Trojan.Generic.1607990 Deleted


    C:\System Volume Information\_restore{F845E3DB-F751-4BE4-A620-64F2CA1BFB5F}\RP884\A0106262.dll Trojan.Generic.1607990 Deleted


    C:\System Volume Information\_restore{F845E3DB-F751-4BE4-A620-64F2CA1BFB5F}\RP896\A0107357.dll Trojan.Generic.1607990 Deleted


    C:\System Volume Information\_restore{F845E3DB-F751-4BE4-A620-64F2CA1BFB5F}\RP899\A0107822.dll Trojan.Generic.1607990 Deleted


    C:\System Volume Information\_restore{F845E3DB-F751-4BE4-A620-64F2CA1BFB5F}\RP899\A0107830.dll Trojan.Generic.1607990 Deleted


    I also have another question in that although the false positive files were deleted, BD still says that "Some of the threats found during the scan are still active" Please explain, thanks.

  • This is quite strange. We've pushed out several more updates since then.


    Were you informed of further detections today?


    If you can post the TicketID you received I can ask somebody in support to recheck it.


    Files found in System Volume Information are part of System Restore checkpoints. Having those files deleted would mean that if you were to use System Restore you would need to reinstall Firefox.


    As for the last one, please post a log showing this. I'm not sure what you mean.

  • My last full system scan was last night and it didn't say anything other than show a red exclamation mark and that the "threats found during scan are still active" but the scan log doesn't show any threats. It should show threats from FF anyway as I have put in an exclusion until this issue is resolved for me.


    Here is the ticket ID: Re: [Ticket ID:200904181002307] New Contact Message Received. Thanks for rechecking.


    I'll make a note of that should I use System Restore. I hope I don't have to, last time I did a restore it caused a whole lot of problems.


    Here is my last log but I can't show you where the red exclamation mark is or the mention othe threats because I can't copy it. It appears in a small box that comes on the screen when I click on an entry in the History and Event Module which allows me to view the log. The History and Event Module also has the red exclamation mark at the far left of the entry for the log below.


    Looking at the log below let to two more questions: 1. Why does the program not scan rootkits and 2. My computer is only used at home, it is not password protected so I'm not sure I understand what all these entries are that are not scanned and I'm not savvy enough to know how to change it. Thanks.


    BitDefender Log File


    Product : BitDefender Total Security 2009


    Version : BitDefender UIScanner v.12


    Scanning task : Full System Scan


    Log date : 4/18/2009 8:35:53 PM


    Log path : C:\Documents and Settings\All Users\Application Data\BitDefender\Desktop\Profiles\Logs\full_scan\1240101353_1_02.xml


    Scan Paths:Path 0000: C:\


    Path 0001: D:\


    Scan Options:Scan for viruses : Yes


    Scan for adware : Yes


    Scan for spyware : Yes


    Scan for applications : Yes


    Scan for dialers : Yes


    Scan for rootkits : No


    Target Selection Options:Scan registry keys : Yes


    Scan cookies : Yes


    Scan boot sectors : Yes


    Scan memory processes : Yes


    Scan archives : No


    Scan runtime packers : Yes


    Scan emails : Yes


    Scan all files : Yes


    Heuristic Scan : Yes


    Scanned extensions :


    Excluded extensions :


    Target Processing:Default action for infected objects : Disinfect


    Default action for suspicious objects : None


    Default action for hidden objects : None


    Default action for encrypted infected objects : None


    Default action for encrypted suspicious objects : None


    Default action for password-protected objects : Log as not scanned


    Scan engines summaryNumber of virus signatures : 2849201


    Archive plugins : 45


    Email plugins : 6


    Scan plugins : 13


    System plugins : 5


    Unpack plugins : 7


    Overall scan summaryScanned items : 118642


    Infected items : 0


    Suspicious items : 0


    Resolved items : 0


    Unresolved items : 147


    Password-protected items : 147


    Overcompressed items : 0


    Individual viruses found : 0


    Scanned directories : 9044


    Scanned boot sectors : 4


    Scanned archives : 6506


    Input-output errors : 0


    Scan time : 01:35:32


    Files per second : 20


    Scanned processes summaryScanned : 50


    Infected : 0


    Scanned registry keys summaryScanned : 1216


    Infected : 0


    Scanned cookies summaryScanned : 61


    Infected : 0


    Objects that were not scanned:Object Name Reason Final Status


    C:\Documents and Settings\All Users\Application Data\AOL\UserProfiles\All Users\antiSpyware\quarantine\Quarantine\20051016201550.zip=]0 Password-protected Not scanned


    C:\Documents and Settings\All Users\Application Data\AOL\UserProfiles\All Users\antiSpyware\quarantine\Quarantine\20051030105356.zip=]0 Password-protected Not scanned


    C:\Documents and Settings\Owner\Local Settings\Application Data\Identities\{9F3F1FB5-9CCB-44C4-8345-B1DFB7F0F848}\Microsoft\Outlook Express\Inbox.dbx=](message 5): [Ticket ID:200904181002307] New Contact Message Received=][subject: Re: [Ticket ID:200904181002307] New Co][Date: Sat, 18 Apr 2009 16:30:33 +0300]=](MIME part)=]nssutil3.zip=]nssutil3.dll Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\1,1,2007_12,44,16.zip=]Config.ini Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\1,1,2007_12,44,16.zip=]MobileLifelineInstructions.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\1,1,2007_12,44,16.zip=]Netdiag 28042006 103538.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]1800petmeds03.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]2005bestemployer.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]41539823110_0_BG.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]AARP.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]addendum.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]Agreeement of Sale Release.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]America Online 9.0.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]AOL Browser problems.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]AOL problems 2.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]AOL90_OptimizedSE_QRG.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]aolconnfix.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]Apr 06.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]Back Home notes.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]Clearwater beach (2).lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]Directions Michele's to Princeton.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]EastPennSting.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]eTrust EZ Antivirus (2).lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]eTrust EZ Antivirus.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]Flights to Cincinnati Knoxville.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]Frozen Niagara Falls 1911.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]Fw_RescuingHug.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]global.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]IVR Cheat sheet - avid automated calls.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]Jen Resume.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]kickingElephantsa_1[1].wmvbes.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]LF120-1 agreement of sale.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]Netscape Navigator.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]NewSonyEn.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]PoliceRespect.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]prtreceipt.asp.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]ReadMe.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]RELease.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]Report Card 5 23 06.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp10.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp108.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp109.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp11.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp110.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp111.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp112.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp113.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp114.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp115.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp116.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp117.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp118.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp119.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp12.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp120.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp121.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp122.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp123.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp124.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp125.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp126.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp127.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp128.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp129.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp13.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp130.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp131.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp132.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp133.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp14.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp15.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp16.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp17.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp18.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp19.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp20.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp21.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp22.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp23.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp24.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp25.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp26.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp27.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp28.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp29.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp30.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp31.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp32.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp33.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp374.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp375.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp376.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp377.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp378.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp379.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp380.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp381.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp382.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp383.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp384.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp385.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp386.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp387.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp388.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp389.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp390.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp391.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp392.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp6.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp7.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp8.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]rkBackUp9.reg Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]School Carnival Apr 06.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]This is hilarious.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]Thompson Center.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]to Maria.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]Travel.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]Uninstall AIM.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]Unsafe foods and cereal benefits.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]Untitled Document.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]WhereGodWantsMe.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]work record for claude.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,5,2006_22,47,44.zip=]~fff.lnk Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,6,2006_10,40,50.zip=]Config.ini Password-protected Not scanned


    C:\Program Files\RegistryFix\RegistryFixBackup\12,6,2006_10,7,57.zip=]Config.ini Password-protected Not scanned


    D:\i386\Apps\App01496\msc\agentins.ui=]agentins.ini Password-protected Not scanned


    D:\i386\Apps\App01496\msc\agentins.ui=]agntcons.vbs Password-protected Not scanned


    D:\i386\Apps\App01496\msc\agentins.ui=]agntinst.htm Password-protected Not scanned


    D:\i386\Apps\App01496\msc\agentins.ui=]agntinst.vbs Password-protected Not scanned


    D:\i386\Apps\App01496\msc\agentins.ui=]agntlang.vbs Password-protected Not scanned


    D:\i386\Apps\App01496\msc\agentins.ui=]default.htm Password-protected Not scanned


    D:\i386\Apps\App01496\msc\agentins.ui=]header.vbs Password-protected Not scanned


    D:\i386\Apps\App01496\msc\agentins.ui=]HtmlUtil.vbs Password-protected Not scanned


    D:\i386\Apps\App01496\msc\agentins.ui=]images/bg_left_1x314.gif Password-protected Not scanned


    D:\i386\Apps\App01496\msc\agentins.ui=]images/bg_left_MSC_165x314.gif Password-protected Not scanned


    D:\i386\Apps\App01496\msc\agentins.ui=]images/icon_info_16x16.gif Password-protected Not scanned


    D:\i386\Apps\App01496\msc\agentins.ui=]images/icon_mcafee_61x61.gif Password-protected Not scanned


    D:\i386\Apps\App01496\msc\agentins.ui=]images/icon_progress_checked_13x13.gif Password-protected Not scanned


    D:\i386\Apps\App01496\msc\agentins.ui=]images/icon_progress_hot_13x13.gif Password-protected Not scanned


    D:\i386\Apps\App01496\msc\agentins.ui=]images/icon_progress_unchecked_13x13.gif Password-protected Not scanned


    D:\i386\Apps\App01496\msc\agentins.ui=]InstUtil.vbs Password-protected Not scanned


    D:\i386\Apps\App01496\msc\agentins.ui=]instwiz.css Password-protected Not scanned


    D:\i386\Apps\App01496\msc\agentins.ui=]instxp.css Password-protected Not scanned


    D:\i386\Apps\App01496\msc\agentins.ui=]mcccom.lpk Password-protected Not scanned


    D:\i386\Apps\App01496\msc\agentins.ui=]pbar.vbs Password-protected Not scanned


    D:\i386\Apps\App01496\msc\agentins.ui=]setcss.vbs Password-protected Not scanned


    D:\i386\Apps\App01496\msc\agentins.ui=]SubInfoData.vbs Password-protected Not scanned

  • edited April 2009

    You could try the following: update, set the default option for found threats to "ignore" and do an on-demand scan over your Firefox folder and see if files are still detected. Most people no longer have any problems. You shouldn't either. You should be able to safely remove the exclusion from the Firefox folder if all is OK.


    I'm not sure why that exclamation mark is there, but I'm assuming it might indeed have something to do with the exclusions.


    I'm sending this to support. Not sure how long this will take. Most people here are free for Easter and stuff.


    For the log questions:


    1. Check scan options. I don't know what the defaults are.


    2. Entries marked "Password-protected" refer to the fact that the scanned file cannot be accessed because the archive is password protected. For example, the file you sent to BitDefender Customer Support via email was password protected in an archive. This is not a problem. As far as I see, except for the email, all other entries refer to various quarantines and backups and an installer on the last files, found in your OEM Windows install folder I believe.

  • Okay, I updated, set to ignore and scanned FF. The dll file was not detected as a virus. But, I still can't open FF. I could yesterday after downloading the deleted file. I sure hope I don't have to do that everytime I turn off the computer. Seems to me someone else on the Mozilla forum had that problem, don't know how/if they solved it.


    Thanks for the other info too.

  • Does it work with BitDefender disabled? Does it show any error when you try to start it?


    I can't say i've tried with it disabled, I didn;t know whether it was wise. But no it doesn't even bring up an error anymore, which is really frustrating. You double click and nothing happens.

  • edited April 2009

    |could you please identify the problem - for example what the error is, etc.


    weird. I'm out of ideas here. can you uninstall firefox and reinstall it?

  • Okay, I updated, set to ignore and scanned FF. The dll file was not detected as a virus. But, I still can't open FF. I could yesterday after downloading the deleted file. I sure hope I don't have to do that everytime I turn off the computer. Seems to me someone else on the Mozilla forum had that problem, don't know how/if they solved it.


    Thanks for the other info too.


    I'm having slightly the same issue, can't load or open Firefox, and can't uninstall it at all. I also tried adding the file path to the exception list to no avail. I don't know what I can possibly do if I can't even uninstall the thing!

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