Compensation For False-positive Of Trojan.fakealert.5?

189101113

Comments

  • L.o.D.L.o.D. ✭✭
    edited March 2010
    Ok, L.o.D, go to bitdefender.com and find the button you click on for 'Forums.' Then please come back and let everyone know where it is located. We'll wait.....


    bdeffedmeinthea....


    Since most people know about google, enter bitdefender forum & it's the first hit.


    The main site isn't the only way. people should know how to google by now.


    But ya, I can't find it right away on main page, but I could be overlooking it.

  • Since most people know about google, enter bitdefender forum & it's the first hit.


    The main site isn't the only way. people should know how to google by now.


    Agree with bdeffedmeinthea


    Very strange there is no link on Bdefender.com ,but its easy to find out why....

  • edited March 2010
    Agree with bdeffedmeinthea


    Very strange there is no link on Bdefender.com ,but its easy to find out why....


    There is no link to these forums on bitdefender.com because it is a HIDDEN forum. Go to any major antivirus maker site...and it is very easy and intuitive to find their forums. Because they aren't HIDDEN. Nothing to hide on those sites.


    So back to the topic...Bitdefender is compensating the people who found their way to this HIDDEN forum and complained, or opened a ticket. There has still been no general email sent to ALL customers (they have all our email addresses) about the issue or about compensation for the issue. BD has not been a stand up company concerning this issue and I am disgusted and done with them. I wish I would have realized the forums for BD were hidden before I purchased it and installed it, but now it's too late because..


    bd_effed_me_in_the_a


    bdeffedmeinthea.....

  • I wish I would have realized the forums for BD were hidden before I purchased it and installed it, but now it's too late because.


    You would judge a software based on the forum??


    That makes no sense.

  • You would judge a software based on the forum??


    That makes no sense.


    I cannot find the forum either. I just purchased a three PC license :o( VALENTIN? Can you assist me as to what I need to do to receive license extensions? I actually still believe in BitDefender.

  • I cannot find the forum either. I just purchased a three PC license :o( VALENTIN? Can you assist me as to what I need to do to receive license extensions? I actually still believe in BitDefender.


    Send an email to [email protected] with compensation in the subject box.

  • edited March 2010

    Bit defender just agreed to extended me a full year as per my request, they originally offered 6 months but I refused...I believe this is a fair trade for my time.....I will stay with them for now.... B)

  • If you already received the confirmation email, the change should be a matter of hours.


    Anyways, we'll still be here or just drop us an email for more clarifications.


    Thank you, subscription successfully extended by 6 months. Now, who at BitDefender is going to tackle the "BitDefender services are not responding..." issue with equal efficiency :P


    Kieran

  • I cannot find the forum either. I just purchased a three PC license :o( VALENTIN? Can you assist me as to what I need to do to receive license extensions? I actually still believe in BitDefender.


    Thank you, for coming to our forum.


    You are in our database and you request will be processed ASAP.

  • Thank you, subscription successfully extended by 6 months. Now, who at BitDefender is going to tackle the "BitDefender services are not responding..." issue with equal efficiency :P


    Kieran


    One step at the time, Kieran :)


    Definitely, this message is on our to-do list, I can tell you that.

  • edited March 2010
    There is no link to these forums on bitdefender.com because it is a HIDDEN forum. Go to any major antivirus maker site...symantec, kaspersky, ###### even panda and it is very easy and intuitive to find their forums. Because they aren't HIDDEN. Nothing to hide on those sites.


    So back to the topic...Bitdefender is compensating the people who found their way to this HIDDEN forum and complained, or opened a ticket. There has still been no general email sent to ALL customers (they have all our email addresses) about the issue or about compensation for the issue. BD has not been a stand up company concerning this issue and I am disgusted and done with them. I wish I would have realized the forums for BD were hidden before I purchased it and installed it, but now it's too late because..


    bd_effed_me_in_the_a


    bdeffedmeinthea.....


    You made a valid point, which is currently into the process of being rectified. Just to give you a small heads-up, during the next few weeks we are developing a new support interface that will make the forum and all other support contact alternatives more visible, for that matter.


    Stay tuned ;)


    Oh, and one more thing: we are trying to outreach all customers which we believe have been affected (others than the ones from the forum or Bitsy or support) with an email blast. Hopefully we will get to all of them for assistance.

  • Phrea, they gave me a year instead.


    That is because you are an effing kiss ***, sorry to say but you **** the ###### out of me.


    You really should stop posting, you got a full extra year, that's enough.


    I had to rescue 2 other pc's which were in BIG [!!] trouble, and it took me a ****load of time to get them fixed.

  • I sent an e-mail to [email protected] on Sunday with Compensation in the title along with my license key and e-maill address and I haven't had any response.

  • I am still trying to get my bit defender to even work, the person handling my ticket apparently isn't even reading what i am posting


    Costel Belciu


    BitDefender Technical Support Engineer


    has linked me the same article in 2 successive email responses after I have told him that I have tried it and it doesn't work.


    at 1st he linked me to the page to download the patch, i downloaded and tried to install it wouldn't install


    then he linked me to a dead windows web page http://windows.microsoft.com/en-US/windows...-asked-question


    when I told him that didn't work he linked me directly to the 1st thing again, and then yet again the same exact thing


    I came on here and had a customer service rep tell me that there wasn't a patch available for gamesafe yet.


    I re-posted on here to ask if there is one yet and if not if there is an ETA.


    I tried again to download and install the patch on my own, it installed this time, but sit defender still will not update, and I posted in the other thread what is happening.


    As of this point, I still have no active virus protection, no working bit defender, and apparently no-one seems to know what is going on, or how to answer me.


    more important to me then if there is any compensation, is how do I get the ###### thing to work? There is still stuff in quarantine that I can't manually put back.

  • I didn't get a compensation mail either.

  • My Bitdefender 2010 experience ...


    I have the following system, which totally bogs down as soon as I install bitdefender :



    MOBO: Asus Rampage Extreme II


    CPU: I7 [email protected] 4.4 GHz


    COOLER: Venoumous X + ZF3 Push-Pull +MX3


    RAM : 6GB TRI KIT G-SKILL DDR3 XMP CL7


    Video: CrossFireX XFX ATI 5870 XXX 1GB DDR5


    HDD: 1 * 500GB WD Caviar+RAID 0 2 * 1 TB SAMSUNG SPINPOINT


    OPTICAL: Sony Optiarc Labelflash


    AUDIO : X-FI TITANIUM


    PSU: Corsair CMPSU-750TX


    CASE: Antec 902


    I am a professional photographer and last Friday I covered an event. It was a rather important event with quite a few important people. On Saturday, I decided to start processing my photos. I started working and I was also browsing the web. I suddenly see Bitdefender blocking Firefox. I said it is a virus, but I was searching for something on google. Then I see bitdefender blocking windows explorer. After this everything went down hill. No matter what I opened, everything was being blocked. I logged in and chatted online with support. Can't remember the name but the person gave me a very reassuring answer "Normal problem on a 64 bit OS". I try to explain that Bitdefender was blocking everyting, including itself. I wanted to take a screenshot of what was happening and the snip tool in windows 7 64 was missing. Bitdefender blocked it and moved it to quarantine. My system froze. I tried to explain this to the technician, yet he kept going on and on about turning off real-time protection. This was not my first BBQ, I know my way around computers and I saw that Bitdefender was moving to quarantine important windows files. I explain that I am trying to open something on my pc but I can't. I tried to explain that my system was totally screwed and forcing reboot will make matters worse. Eventually, I had to reboot and Windows 7 was broken. Safe-mode did not work, I tried a system restore, I tried to fix it, ran the console 5 times and it failed to work. The best thing about the situation was when I was logging in my W7 PC with my password and windows would kick me out as soon as the bitdefender service would load. I lost my whole Saturday because of this Bitdefender issue. In addition, it took 6 hours to install everything back. Office, CS4 Master, Capture NX, View NX, all my plugins, brushes, fractals, etc.


    As a consequence, I had to stay up all night on Sunday to meet my deadline. Since Saturday, I am not using Bitdefender anymore. My relationship with Softwin has been terminated by them and not by me. You don't release an update like this to the public. A respectable company does not make the user a beta tester. This carelessness wrecked my weekend, system and nerves. I put up with their slow and buggy software (bitdefender service has stopped responding) but this was the last straw.


    Thank you very much and goodluck fixing your reputation.

  • Just checked my Bit defender and the 1 year extension compensation has been credited, I now have 499 days left on my 3 PC license...

  • That is because you are an effing kiss ***, sorry to say but you **** the ###### out of me.


    You really should stop posting, you got a full extra year, that's enough.


    I had to rescue 2 other pc's which were in BIG [!!] trouble, and it took me a ****load of time to get them fixed.


    Right because only people that agree with everything negative that is being said can post here right?


    Oh I'm sorry that I didn't come here to start bashing BD like most other users here.

  • Isn't it pretty obvious that the poster LoD (should just refer to himself as "LOAD" from now on) is an employee of either Bullguard or Bitdefender? I mean, just look at the posts. It's like he or she is the press agent for them. Defending and praising. Defending and praising. Criticizing those of us who are not pleased.


    As for me, I can't seem to get it through their heads that I don't want a license extension. That doesn't begin to compensate for my damages. I have a big technician bill to pay because he had to work for many hours to fix my PCs after BD moved over 50,000 files into quarantine and it completely froze up. My main PC was like the Helen Keller of PCs. Nothing could communicate with it. I want a refund because I'm buying another service. The only remedy they are offering so far is their stinking license extensions.


    I urge this company to stop screwing around with people and pay for the financial damages people incurred because of their negligence. I've had enough of apologies. I want to be financially made whole again.


  • My Bitdefender 2010 experience ...


    I have the following system, which totally bogs down as soon as I install bitdefender :


    I am a professional photographer and last Friday I covered an event. It was a rather important event with quite a few important people. On Saturday, I decided to start processing my photos. I started working and I was also browsing the web. I suddenly see Bitdefender blocking Firefox. I said it is a virus, but I was searching for something on google. Then I see bitdefender blocking windows explorer. After this everything went down hill. No matter what I opened, everything was being blocked. I logged in and chatted online with support. Can't remember the name but the person gave me a very reassuring answer "Normal problem on a 64 bit OS". I try to explain that Bitdefender was blocking everyting, including itself. I wanted to take a screenshot of what was happening and the snip tool in windows 7 64 was missing. Bitdefender blocked it and moved it to quarantine. My system froze. I tried to explain this to the technician, yet he kept going on and on about turning off real-time protection. This was not my first BBQ, I know my way around computers and I saw that Bitdefender was moving to quarantine important windows files. I explain that I am trying to open something on my pc but I can't. I tried to explain that my system was totally screwed and forcing reboot will make matters worse. Eventually, I had to reboot and Windows 7 was broken. Safe-mode did not work, I tried a system restore, I tried to fix it, ran the console 5 times and it failed to work. The best thing about the situation was when I was logging in my W7 PC with my password and windows would kick me out as soon as the bitdefender service would load. I lost my whole Saturday because of this Bitdefender issue. In addition, it took 6 hours to install everything back. Office, CS4 Master, Capture NX, View NX, all my plugins, brushes, fractals, etc.


    As a consequence, I had to stay up all night on Sunday to meet my deadline. Since Saturday, I am not using Bitdefender anymore. My relationship with Softwin has been terminated by them and not by me. You don't release an update like this to the public. A respectable company does not make the user a beta tester. This carelessness wrecked my weekend, system and nerves. I put up with their slow and buggy software (bitdefender service has stopped responding) but this was the last straw.


    Thank you very much and goodluck fixing your reputation.


    Pretty much my story as well. Getting "virus", following bit defender instructions, having no option but to shut down, loosing everything. Read my other post.


    I now get a 2year offer for extended subscription, and information in private messages. I will not reply privately but do it here. I'm also saving all correspondence for future legal or public use.


    All of those who lost time, money and/or data because of anti-virus system sending out virus should be compensated with money. Not a system that they can no longer trust.


    Again, if i install bit defender and get a real virus(I've never seen one) then how do you suppose im going to react? All of the time its been false positives from bit defender. My standard way of dealing with viruses is shutting down my antivirus... its really unacceptable.


    I want refund and compensation for lost time.


    I want to be able to chose another solution for me and my company.


    Interestingly enough our company server was protected by Bit Defender, but due to this being a sunday it was turned off(the only day in the week its off). otherwise our entire company would have been down for at least 2-3 days.

  • edited March 2010

    Phrea, TheNit & BlackWidow: We have sent you an email a couple of minutes ago. Please be so kind as to reply to our email and let us know if you accept our offer.

  • Am just wondering if I should have got more than a 6 month extension, seeing as, in addition to my own little problems, I spent ages on the phone helping out a friend, who was running BullGuard. I don't know, life just doesn't seem fair.


    Kieran

  • Same for me.


    Noticed the problem on Saturday. Tried to fix the problem on Sunday but no result. even the resque disk did not wordk on my laptop. At the end I spent more then 4 hours on the problem and decided to bring the laptop to my supplier.


    Got my laptop back on Tuersday with a complete new Windows 7 installation. My supplier told me that is was not possible to fix the old version due to Bitedefenders update.


    This menas another 4 hours to install all software on the machine. Thank god I had a backup of all my files.


    Also bought directly a an other visrusscanner, because never ever I will install a Bitdefender product again.


    Tries to reach Bitdefender by mail and Telephone, but did not succed. I'am veru sick of the fact that Bitdefender ruined my system and then don't even react on my mail or sent my from one phonenumer to the other.


    I want an adres where I can sent an invoice to, because for sure Bitdefender will pay all cost from my supplier and my hours.


    This is my business laptop and I hardly can not work without it.


    Please info me how to be compensated or give me an adress where I can sent the invoice to.

  • edited March 2010

    forget any kind of free extension on Bitdefender. i will not use BD again ... and have been warned by many more-computer-savvy people not to.


    this BD blunder has cost me hundreds of dollars, not to mention a full week of work. i'm a professional photographer and have been without my computer all week.


    unlike a lot of the tech-savvy people on this forum, i require experts to help me through crap like this. although the guys who built my machine a year ago were able to help a few others who had their systems crushed by this, my own system was unrecoverable. i've had to have my entire system rebuilt which is costing me a few hundred dollars, not to mention the cost of a new anti-virus program ... and we're still rebuilding.


    i doubt Bitdefender can come even close to compensating me for my loss of work and the cost of this fix.

  • Thanks Carmen Cernev.


    Got the mail, 6 months is oke by me.


    BW.

  • I'm using BD for three years now, I had nothing to complain about it. But that changed on March the 20th, I wa shocked about what happened then. My PC got blocked as hundreds of files were placed into quarantine, I spent hours to restore my files.


    I know to err is human but this one was a real big one!

  • I'm using BD for three years now, I had nothing to complain about it. But that changed on March the 20th, I wa shocked about what happened then. My PC got blocked as hundreds of files were placed into quarantine, I spent hours to restore my files.


    I know to err is human but this one was a real big one!


    Hello Rife Fox and R Moerenhout,


    First and foremost please allow me to say sorry again for the inconvenience this issue has caused and for the time you spent restoring the computer.


    Please feel free to contact us using the 'Contact Us' form. You can find all details if you login with your details on My Account


    Choose the respectful department you wish to contact and the product you purchased. You will automatically be redirected to a page where you will find a field to submit your query to us. When you are done simply click on the 'Submit' button. On the right side of the page you can find few articles that may answer your question directly and provide you with an answer to your query.


    Furthermore all queries, compensations and/or technical assistance on this matter are treated as high priority as we want to be certain that all affected users were assisted and compensated. Please keep in mind that you can also contact us Live using the LiveAssistance feature that we are offering, again under the 'Contact Us' page within your BitDefender account. Once you enter your question, you will be chatting live in a private window with one of our Technical Engineers available at that time. The service is 24 hours a day, 7 days a week.


    If, for any reason, you can't or don't want to use the above Contact forms please send me, or another BitDefender representative logged on the forum at that time, your email address and the reason you wish to be contacted and we will contact you back.


    Best regards.


    @BlackWidow: if you agree with our offer simply reply to the email you received and let us know. Thanks again for your patience and understanding.


    If anyone need any assistance on this matter feel free to post a reply or contact us using the above mentioned forms: by email, Live Chat Assistance, Phone or on this forum.


    Best regards and a great week-end,

  • I am still finding things that aren't working correctly. I do not have a Windows 7 disk as my laptop shipped with OEM software and no disk. I believe I've successfully repaired things as much as possible but I'm getting frustrated with all the time this is taking and nearly a week later still having issues. I fear I'm going to have to buy a Windows 7 disk to get this back in order.

  • Got my refund request approved. Funny they didnt invalidate my license and say I could continue to use as I like.


    "Your license key will not be invalidated so that you can use it as you please."


    I think this is the best option given by bitdefender to you. As a good gesture from me, One of my PC will continue to use Bitdefender while I evaluate the other product. If in the near future, bitdefender still come out the better anti-virus.... who knows, I may decided to swtich back to BD for overall lower TCO.


    Thank you BD.

  • forget any kind of free extension on Bitdefender. i will not use BD again ... and have been warned by many more-computer-savvy people not to.


    this BD blunder has cost me hundreds of dollars, not to mention a full week of work. i'm a professional photographer and have been without my computer all week.


    unlike a lot of the tech-savvy people on this forum, i require experts to help me through crap like this. although the guys who built my machine a year ago were able to help a few others who had their systems crushed by this, my own system was unrecoverable. i've had to have my entire system rebuilt which is costing me a few hundred dollars, not to mention the cost of a new anti-virus program ... and we're still rebuilding.


    i doubt Bitdefender can come even close to compensating me for my loss of work and the cost of this fix.


    I don't understand how come some people need a week to fix something that needed 1 day the most to fix, and with the help of some technician.That is just ridiculous . I got mine up and running in 1/2 hour, and all the applications in other 2 hours.


    You might consider switching the technician first.

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