Pchooklaunch64.exe Application Error

Hello,


I encountered this annoying issue a couple of weeks ago (BD Total Security 2011) and it keeps popping up ever since. I followed the instructions emphasised in other threads, thus sending an email to Danny last week, to which I haven't got a reply so far.


Please help.


Thank you.

Comments

  • edited December 2010

    This issue has been fixed in the latest build as explained in this pinned topic by DanyDan just a little earlier today.


    Please perform a manual update of BDTS, reboot your PC and verify that the problem has been resolved.


    Regards,

  • This issue has been fixed in the latest build as explained in this pinned topic by DanyDan just a little earlier today.


    Please perform a manual update of BDTS, reboot your PC and verify that the problem has been resolved.


    Regards,


    Thanks, my current version is 330. How can I manually update BDTS to 337, as I couldn't figure it yet?...

  • Right-click on the BD icon in the System tray to open the context menu, then click on Update Now.


    You can run a manual update at any time. It will check for both virus definition and BD program updates.


    Regards,

  • Right-click on the BD icon in the System tray to open the context menu, then click on Update Now.


    You can run a manual update at any time. It will check for both virus definition and BD program updates.


    Regards,


    I've already done that, but it appears that, apart from downloading and installing the virus definitions, it didn't find any program updates, therefore continuing to being stuck on the 14.0.24.330 version.


    Anyway, can we switch to Romanian language? :))

  • Anyone care to explain why I can't apparently update to version 337, neither automatically or manually? I'm stuck on the 330 version.


    Thanks.

  • Hello Alex,


    No, we can't since this is the English sub-forum. Further to the issue you encounter, I created you a ticket and sent instructions via email on how to further investigate it. Please check your email associated with your Forum account and send me the requested XML file.


    Ticket ID: 201012261000776

  • Happy New Year everyone!


    Could anyone explain me what's the reason for not being able to update to the latest build, 337?


    Thanks.

  • Hi and thank you for the warm wishes. Can you please provide me with a screenshot when trying to update BitDefender ? What is the error message you get when trying to update to the latest build ?

  • Hi and thank you for the warm wishes. Can you please provide me with a screenshot when trying to update BitDefender ? What is the error message you get when trying to update to the latest build ?


    I got no error when trying to update. It updates normally, but most probably only virus definitions, not program's builds. That's why I am stuck on the 330 version.

  • Hi Alex,


    What are the Update Settings within BitDefender Security Center in Expert View ? Please attach a screenshot to this topic. Also provide me with the following file from your PC:


    C:\Program Files\BitDefender\BitDefender 2011\update_components.xml


    Thank you.

  • Danny,


    I have already sent you the requested update_components.xml, by replying to the email you sent on 26.12.2010.


    Please find attached the screen shot in question.


    Alex

    post-39929-1294591015_thumb.jpg

  • Hi Alex,


    Please open BitDefender and go to the Update tab. There switch to the Settings submenu and set the alternative update location to:


    http://upgrade2.bitdefender.com


    For the Advanced Settings uncheck the third then the second box (Incarca fisiere Bitdefender de pe acest PC si Activeaza partajarea actualizarilor (P2P))


    Click on Apply / Salveaza then try to perform a BitDefender update. Please tell me if you receive any error when trying to update (a screenshot would be best).

  • Hi Alex,


    Please open BitDefender and go to the Update tab. There switch to the Settings submenu and set the alternative update location to:


    http://upgrade2.bitdefender.com


    For the Advanced Settings uncheck the third then the second box (Incarca fisiere Bitdefender de pe acest PC si Activeaza partajarea actualizarilor (P2P))


    Click on Apply / Salveaza then try to perform a BitDefender update. Please tell me if you receive any error when trying to update (a screenshot would be best).


    Hi Danny,


    I haven't got any error message upon updating, but I still receive this annoying pop up pchooklaunch64.exe screen...When I click the "about/despre" option in order to know about the product's version, I still see "Versiune 14.0.24.330".

  • Hi Alex,


    Adrian, a colleague of mine, sent you an email and explained the situation on January 31st. The fix will be released on all languages, including Romanian around 15th of February. When you try to update you get the message 'No updates available' ?

  • Hi Alex,


    Adrian, a colleague of mine, sent you an email and explained the situation on January 31st. The fix will be released on all languages, including Romanian around 15th of February. When you try to update you get the message 'No updates available' ?


    I received the email.


    Anyway, I opted for reinstalling the Romanian 64 bit version and so far I haven't got the error message. I shall wait for the next major update and if this error shall pop up again, I shall then switch to the English version, which apparently fixed the subject issue.


    Best regards.


    Alex

  • I too am experiencing the same problem over the last few days. I have performed the manual update and running the latest version (I think) 337.


    I get a random exception error which I close but doesnt appear to stop any services or anything.


    Help!

  • Hi voipboy,


    Sorry for our delay. Can you attach a screenshot with the error message you are receiving, please ?


    How to take a Screenshot:


    1. When the window is on the screen please press the "PrintScreen" key ("PrintScreen" is located at the top of the keyboard, at right. At this step we can not see anything, as the picture is copied into Windows's clipboard);


    2. Open a graphic editing application (We recommend using the standard Paint program, that comes with every Windows installation (Start > Program > Accessories > Paint));


    3. Paste the picture in a new Paint document;


    4. Save the file in JPEG format.


    Thank you!

  • same here <img class=" /> i have been patient for more then a month, no more <img class=" /> :angry:<img class=" /> :angry:<img class=" /> :angry:


    pchooklaunch64.exe - Application Error


    ---------------------------


    The exception unknown software exception (0xc0000417) occurred in the application at location 0x75524fc0.


    Click on OK to terminate the program


    ---------------------------


    OK


    ---------------------------


    will never buy your product ever again... this is a third or fourth major problem with your software since i bought it

  • Error message as attached......


    I have to say I personally have always had a very good experience of Bitdefender until this error started appearing randomly.....and yes it is really quite annoying.

    post-27419-1297788825_thumb.jpg

  • Hello,


    Make sure you update BitDefender to the latest build and you install all the product updates available. Right click on the BitDefender icon in the system tray and select "Update Now". Wait for the process to complete then restart the PC. After restart right click on the same icon in the system tray and select 'About'. Post a screenshot of that window and let me know if the issue persist after the updates are installed and the PC restarted.


    Regards,

  • Hi voipboy,


    Sorry for our delay. Can you attach a screenshot with the error message you are receiving, please ?


    How to take a Screenshot:


    1. When the window is on the screen please press the "PrintScreen" key ("PrintScreen" is located at the top of the keyboard, at right. At this step we can not see anything, as the picture is copied into Windows's clipboard);


    2. Open a graphic editing application (We recommend using the standard Paint program, that comes with every Windows installation (Start > Program > Accessories > Paint));


    3. Paste the picture in a new Paint document;


    4. Save the file in JPEG format.


    Thank you!


    post-27419-1298319489_thumb.jpg

  • Hello,


    pehap:


    voipboy:


    The issue still persist after you updated to the latest build ?


    Right click on the BitDefender icon in the system tray and select "Update Now". Wait for the process to complete then restart the PC.

  • Hello,


    pehap:


    voipboy:


    The issue still persist after you updated to the latest build ?


    Right click on the BitDefender icon in the system tray and select "Update Now". Wait for the process to complete then restart the PC.


    Hi yup still getting the error after the update has been applied: Running version 14.0.28.351

  • Hi yup still getting the error after the update has been applied: Running version 14.0.28.351


    Thanks for posting this information as it will aid BD tech support.


    Regards,

  • Thanks for posting this information as it will aid BD tech support.


    Regards,


    Any updates on this Im still getting this error - I'm due to renew my licence soon but may be forced to look at an alternative solution.

  • Hi,


    Please check your email associated with your forum account for further information on the issue you encounter. Thank you for the feedback, it was sent to the respectful department. As soon as I will have the answer from the Dev. team I will let you know.


    Regarding the license renewal, please also include in your email reply the key. I would like to forward it to my colleagues from the Sales department for a 3 months extension, as a compensation for the issues you have/had with the pchook crashes.


    Ticket ID: 201103011013546.


    Looking forward to your answer!

  • Hi,


    Please check your email associated with your forum account for further information on the issue you encounter. Thank you for the feedback, it was sent to the respectful department. As soon as I will have the answer from the Dev. team I will let you know.


    Regarding the license renewal, please also include in your email reply the key. I would like to forward it to my colleagues from the Sales department for a 3 months extension, as a compensation for the issues you have/had with the pchook crashes.


    Ticket ID: 201103011013546.


    Looking forward to your answer!


    Hi there


    Can you please resend an email to me for me to send back my key as I seem to have deleted it in error!


    Thanks

  • Hello,


    Key sent via email. Ticket ID: 201103011013546.


    Regards,

  • Hi Alex,


    Adrian, a colleague of mine, sent you an email and explained the situation on January 31st. The fix will be released on all languages, including Romanian around 15th of February. When you try to update you get the message 'No updates available' ?


    Hi DanyDan, i also got the same problem of error, could you mind to lead me how to fix it?


    your co-operation if very much appreciated,


    thanks and regards,

  • Hi


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Thank you.

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