Firewall Is Disabled

1456810

Comments

  • Hello,


    I bought & installed BitDefender Total Security 2010 today, and I'm having the same issue with the firewall not enabling. My laptop is on Windows Vista Home 32-Bit that has any relevance. From prior posts I see that tech support is provided via email; looking forward to some help with this. Thanks in advance.


    Hi EliteGamer,


    Just to remind you common issues we have with these features.


    I only have Windows XP (not Vista nor Seven) but the problem is maybe the same.


    1) It is necessary to let windows firewall deactivated to be able to use Bitdfender firewall activated and do the updates.


    2) Your laptop... I suppose it is a brand computer? HP, Compaq, Acer,... Brand computers are loaded with "free" software usually including antimalware products (firewall, antivirus). It is necessary to fully desinstall the old antimalware software.


    Rule: 1 firewall per system and only one, 1 antivirus per system and only one.


    Maybe you already did it? O.K I just asked...


    Thanks for the details, it will help BD support, and have a nice day,


    :)


    L.

  • i am having the same problem, can you please send it to me too.


    Thanks

  • i am having the same problem, can you please help me fix this.

  • Yet again ANOTHER problem done by bitdefender. Why does it seem like every few months I'm back here seeing major problems I encounter with new updates to this program. Please bitdefender do your testing BEFORE you release these updates.

  • Hello,


    @EliteGamer: Still having issues with the BitDefender Firewall ? Please provide me with the following information:


    - a screenshot of the error message you receive (if any)


    - any other security solutions installed on the same computer (if you removed any prior installing Bitdefender please mention them)


    - is the Windows firewall enabled or disabled ?


    @MadeleineBrocklesby: please provide me with more details about the issue you encounter along with the BitDefender product and your Operating System. Also please provide me with a screenshot of any error / notification message you may receive.


    [how to create a Screenshot]


    - press the Print Screen or Prnt Scrn key on your keyboard, found at the upper right of the keyboard. This key will capture the entire screen. Open up your paint program - you can use virutually any paint program, including Photoshop, Paint Shop Pro, Corel PhotoPaint or Microsoft's Paint, usually installed on Windows in the "Start -> Programs -> Accessories -> Paint". In the paint program, select File/New, then Edit/Paste. Save the file as JPG and add it in the topic.


    Thank you!


    Regards,


  • Please send me the procedure also.


    Dan

  • I am having this problem also.


    Past products I have used are McAfee, (Used removal tools) Nortons Trial, (used removal tools), BitDefender GameSafe, (only uninstalled trough remove programs) and now I am trying to use Bitdefender Internet Security 2010 which is where I am having the problem. I am using the trial version. I am wanting to switch companies from McAfee and BitDefender was pointed to me by a friend. I plan on getting this if i can get it to work :/


    http://www.bitdefender.com/KB391


    I have already done that.


    Is there a removal tool I need to use to delete GameSafe??? I removed it because it wasnt compatible with my version of windows. I am using Windows 7 Ultimate 64bit.


    It keeps saying I have 1 issue affecting the security status of this pc. When I click to fix the firewall it says failed.


    Any help would be appreciated.

  • edited August 2010

    bd_1.png


    bd_2.png


    I tried using the Bitdefender removal tool and starting over but this didnt work. Also tried the patch thing again after doing this as you can see above.


    So now I know its not GameSafe doing anything.

  • Hello,


    @Jarhead: I do suspect that you haven't removed Bitdefender completely. The uninstall tool can be found HERE


    Save the file then open it. Click on the Uninstall button and wait to be asked to restart the PC. If you have any other security solutions make sure you uninstall them all before re-installing BitDefender. Note that all security solutions must be removed with the tool each Company provides. If you removed any software from Add/Remove Programs under Control Panel run the specific uninstall tool to remove all files.


    The BitDefender GameSafe license key can be used to register BitDefender Internet Security 2009/2010.


    I have sent you the instructions on how to correctly re-install BitDefender. That should resolve the firewall issue you are facing.


    @DPB: email sent. Please check it, follow the steps and let me know if the issue persist.


    Regards,

  • Doing so now I also ran Revo and jv16 PowerTools to double check everything. If this doesnt work the only thing I know to do is a fresh install of Windows.

  • Still doing the same thing <_<

  • bd_3.png


    I installed it on my other pc which is windows 7 32bit it had McAfee on it also...


    No problems with Bitdefender working on it though.

  • i just ended up reinstalling windows.... all is good now

  • Glad to see the issue is resolved. Contact us at any time with any future queries you may have.


    Kind regards and a great week!

  • I am having the same issue...


    BD Support, could you perhaps send me an email to my account. I already tried the patch to uninstall and installed the second patch, all failed. Please advice. Thanks

  • Hello kunalkoool,


    We have sent you a procedure that should help you re-enable the BitDefender firewall . Please reply to my email if you have any other questions .


    Thank you .


    hey man,would you please send me those instructions,because im fighting with the same problem...thanks...

  • Could I get the email aswell because I am getting the same issue.

  • Hello Team


    I got the same problem as I have just upgraded from Vista to Seven:


    "Failed to communicate with the Bitdefender Security service!"


    Please help me to enable my Firewall.


    regards

  • Hello Team


    I got the same problem as I have just upgraded from Vista to Seven:


    "Failed to communicate with the Bitdefender Security service!"


    Please help me to enable my Firewall.


    regards


    Hi Hamed Tehrani,


    I only have XP, but I guess some issues with Vista or Seven could be the same, I mean we have to deactivate Windows XP's firewall before we can activate Bitdefender's firewall, run updates and so on... B).


    It could be the same with Vista and Seven.


    And Seven's firewall is well hidden.


    Sorry for the french version of "how does it work" below, however have a look at it , it indicates how to run Seven firewall(and how to deactivate it), I'm sure you could find with google the english similar help lines...


    firewall windows seven hidden


    Start-< Run , type: wf.msc


    I guess the issue is there, please tell us if it works...


    Besides, I'm not hot at updating a system to another (98->XP, XPHome->Pro, XP->Vista (or Seven) I guess we can have issues too and the cleanest way is to install a software on a freshly formatted hard disk... ^_^


    Regards


    :)


    L.

  • Hello Hamed,


    Please read the article below and upgrade to BitDefender 2011:


    http://forum.bitdefender.com/index.php?showtopic=20941


    Kind regards,

  • I know this thread is getting a bit old, but I am now have these same problems in "Bitdefender Internet Security 2011".


    I have just re-built a clean, Windows 7 Professional 64 bit box, and applied all applicable Windows Updates.


    I have installed Bitdefender Internet Security 2011. The installation went ok, but from the very start Bitdefender could not start - I was getting the following error in the Windows event log


    Activation context generation failed for "C:\Program Files\BitDefender\BitDefender 2011\bdagent.exe". Dependent Assembly Microsoft.VC90.MFC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found. Please use sxstrace.exe for detailed diagnosis.


    I eventually managed to solve this by installing the Visual Studio 2008 VC++ redistributable files. Would have been nice if Bitdefender could have managed this, but anyway...


    I can now start Bitdefender, but if I attempt to enable the firewall, or run a virus scan, I get the following:


    The BitDefender Security Service (vsserv.exe) is unavailable at the moment. Please restart the computer and try again..."


    Now, in the past IS 2010 I have had this problem whenever I restarted my machine, and I could work around it simply my manually starting the virus should service (the automatic start never worked). However, with IS 2011, this service doesn't even seem to be installed - the EXE exists, but no such service.


    Any ideas?

  • I know this thread is getting a bit old, but I am now have these same problems in "Bitdefender Internet Security 2011".


    I have just re-built a clean, Windows 7 Professional 64 bit box, and applied all applicable Windows Updates.


    I have installed Bitdefender Internet Security 2011. The installation went ok, but from the very start Bitdefender could not start - I was getting the following error in the Windows event log


    I can now start Bitdefender, but if I attempt to enable the firewall, or run a virus scan, I get the following:


    The BitDefender Security Service (vsserv.exe) is unavailable at the moment. Please restart the computer and try again..."Any ideas?


    Hi nchantry,


    Did you deactivate windows firewall? it is necessary with Windows XP to be able to use Bitdefender, I guess it's necessary too with Seven Pro 64 bits... but I don't know the latter, simply patches are different according to the function, and I can't have access to the search function just now. <_<


    An expert will probably answer you soon...


    Oh, you'd better put the message in a new thread in the Bitdefender 2011 file (you write you have BD IS 2011).


    Regards,


    :)


    L.

  • I've had the same issue, Firewall doesn't show any network adapters. When you try to turn the Firewall off you get an error that BitDefender Firewall failed to communicate with the bitdefender security service. I have ticket 201009031007868 opened for some time and have furnished numerous findings such as once the troubleshoot wizard is executed it reports drivers successfully loaded and I see VSSERV restarted and things work fine until next reboot. I would like the instructions of a possible work around. I've already uninstall, ran the new cleanup utility, CCLeaner, etc and nothing has worked on this laptop with Windows 7 Home Premium. Thanks...

  • Hi,


    I have the same problem. My BitDefender 2010 Firewall won't enable, no matter what.


    Could you also please send me the procedure?


    Also, I have seen that I can upgrade to BitDefender Internet Security 2011 for free.


    Will this solve the problem?


    If possible, I would like to avoid this, since I have a fairly old computer and do not completely match system requirements.


    Thanks for your speedy response.

  • edited September 2010

    Hello,


    nchantry: the issues you encounter are due to a faulty upgrade from 2010 to 2011. Use the uninstall tool then restart the PC. Then use a registry cleaner and make sure there are no files or Windows registry entries still stored on your PC.


    Restart the PC again and download the file below according to your computer architecture:


    32bits:


    http://download.bitdefender.com/windows/de...ty_2011_32b.exe


    64bits:


    http://download.bitdefender.com/windows/de...ty_2011_64b.exe


    Proceed with the installation let us know if the situation will be fixed after following the above steps.


    speshdiv: I have sent you instructions on how to further investigate this matter via email. Check your Gmail account and send me back the requested log files. Your ticket ID is: 201009201022646


    Regards,

  • edited September 2010

    I am receiving the the error message Failed to communicate with BitDefender Security Service, my firewall will not activate please give me steps to alleviate this problem

  • I am receiving the the error message Failed to communicate with BitDefender Security Service, my firewall will not activate please give me steps to alleviate this problem


    As I have not received a Reply or help on the Matter I will restate my problem, I recently used Bit defender 2010 on my Laptop how ever the firewall will not enable so my network monitoring is not functioning correctly. I am using Vista home premium 32 bit I had used Bit Defender 2009 previously and did not have this issue, When I purchased 2010 I uninstalled 2009 and then installed 2010, now however I get the message Failed to communicate with Bit Defender Security, Please tell me what steps I should take to fix this problem

  • PLEASE HELLLPPP!!!


    Hi, Im new to bitdefender. For some reason (maybe i press wrongly), Bitdefender has block my google chrome and also my windows 7 updates. My browser cannot load any web page, my window updates cannot download any updates. I believe is the firewall setting.


    Now, my bitdefender "firewall" option, i cannot enable as it says " fail to communicate wit security service". It also cannot detect any adapter. I had tried to unistall, re-install for like 3-4 times, but same result. Please help me, as i do not wish to format my pc just because of the bitdefender firewall block my access to the web.


    I believe, enabling the firewall setting,...i can unblock my google chrome. Pleaseeee,...any experts out there,...need some help here!!!!

  • I am also having trouble with Bit Defender 2010. Firewall gives same message as stated elsewhere. I am running Windows 7 Ultimate 32 bit. Have also started having problems with the internet dropping out. This isn't happening on my laptop connected to the same network.Please help. Windows Firewall is deactivated.

  • Having the same problem over here. "failed to communicate with the bitdefender security service"

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.