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[fixed in 19.2.0.151] Firewall Is Blocking Windows 10 Mail App

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  • To trigger an update you need click the Update panel on the main GUI. However, this product update is currently available only for Bitdefender in English.

  • To trigger an update you need click the Update panel on the main GUI. However, this product update is currently available only for Bitdefender in English.


    Well. i just realized that after redownloading/reinstalling your product. :( The version is still 19.1.0.115. That was very surprising as it told me that i was trying to install a different version as the current one running on this computer. So, how long till localized versions are available then?

  • Let me know if Windows 10 mail app can sync afterwards.


    Yes, working for Gmail now. Thank you. :)


    Ro.

  • Hi, I don't have an ETA yet. If you want you can install Bitdefender in English for now. The kits are here:


    Bitdefender Total Security 2015 - Windows 10 compatible


    http://download.bitdefender.com/windows/de...r_tsecurity.exe


    Bitdefender Internet Security 2015 - Windows 10 compatible


    http://download.bitdefender.com/windows/de...r_isecurity.exe


    Bitdefender Antivirus Plus 2015 - Windows 10 compatible


    http://download.bitdefender.com/windows/de...r_antivirus.exe

  • jitzyjitzy ✭✭
    edited August 2015
    Hello,


    Please update your Bitdefender to the build 19.2.0.151, restart Windows then go to Events section and make sure the update event requesting to reboot the computer is no longer in the list. If it's still there, click on it then click the button Restart Now that appears at the bottom.


    After the computer restarts open Bitdefender and go to Firewall > Rules tab > click on Reset Rules.


    Now go to Adapters tab and change Network Type to Home/Office.


    Let me know if Windows 10 mail app can sync afterwards.


    I can confirm the metro mail app is now syncing gmail account with no problem after following this^^ procedure


    Also the invisible button at the bottom of main interface is fixed now


    TY Georgia :)

  • edited August 2015
    Hello,


    Please update your Bitdefender to the build 19.2.0.151, restart Windows then go to Events section and make sure the update event requesting to reboot the computer is no longer in the list. If it's still there, click on it then click the button Restart Now that appears at the bottom.


    After the computer restarts open Bitdefender and go to Firewall > Rules tab > click on Reset Rules.


    Now go to Adapters tab and change Network Type to Home/Office.


    Let me know if Windows 10 mail app can sync afterwards.


    I have BD Total Security 2016, beta build 20.0.16.893. Until this was posted I assumed this thread pertained to that program. I'm having the same issue and no fix yet. When will the fix come to the beta?

  • I have BD Total Security 2016, beta build 20.0.16.893. Until this was posted I assumed this thread pertained to that program. I'm having the same issue and no fix yet. When will the fix come to the beta?


    Nevermind, I went back to TS 2015. Still having an issue though with this new version and Comcast emails.

  • Regarding the incident synchronization BD TS 15 for Windows 10. After several hours of research I could solve the problem with my mail accounts in iCloud and Gmail. According to the indications given by Georgina, however I like to express my opinion, asking the question: Why the update to version 19.2.0.151 not come through the regular channel in the Update option? As Georgina suggested in one of his post. In my case I had to download the bitdefernder security.exe Kit to upgrade to that version.


    On the other hand I thank Georgina support and guidance to resolve the issue. :rolleyes:

  • Hi, I don't have an ETA yet. If you want you can install Bitdefender in English for now. The kits are here:


    Bitdefender Total Security 2015 - Windows 10 compatible


    http://download.bitdefender.com/windows/de...r_tsecurity.exe


    Bitdefender Internet Security 2015 - Windows 10 compatible


    http://download.bitdefender.com/windows/de...r_isecurity.exe


    Bitdefender Antivirus Plus 2015 - Windows 10 compatible


    http://download.bitdefender.com/windows/de...r_antivirus.exe


    Yes. it syncs now. now i just need to wait for the localized version of it...

  • Today I tried to use MS Mail App on Windows 10 for the first time. I have three accounts, one MSN and two gmail accounts. The MSN account syncs fine. Neither gmail account will sync.


    I have BD build 19.2.0.151 installed.


    Is there a setting somewhere I need to flip?


    A search of this issue (syncing not being just a BD issue) shows that disabling the firewall for many is the workaround. While this may be a bug in the Mail App, with BD saying this is fixed in build 19.2.0.151, what should those of us that already have that build do?

  • Hiya,


    Did you reset the rules in your firewall? There is a post from Georgia here, something I had to do to get it to work with Gmail.


    http://forum.bitdefender.com/index.php?s=&...st&p=234545


    Ro.

  • Hiya,


    Did you reset the rules in your firewall? There is a post from Georgia here, something I had to do to get it to work with Gmail.


    http://forum.bitdefender.com/index.php?s=&...st&p=234545


    Ro.


    THANKS! I'll give that a try.


    FYI: This is the Windows Mail sync error - Error 0x80072726

  • All three accounts in MS Mail is syncing perfectly after resetting the firewall rules. THANKS!!!!

  • RohughRohugh ✭✭
    edited August 2015
    All three accounts in MS Mail is syncing perfectly after resetting the firewall rules. THANKS!!!!


    Glad it is working, I was only the "messenger", Georgia provided the solution. ;)


    Ro.

  • Hiya,


    Did you reset the rules in your firewall? There is a post from Georgia here, something I had to do to get it to work with Gmail.


    http://forum.bitdefender.com/index.php?s=&...st&p=234545


    Ro.


    I did, and it's still not working with Comcast's IMAP email system. Has anyone gotten it to work with Comcast?

  • edited August 2015
    Hiya,


    Did you reset the rules in your firewall? There is a post from Georgia here, something I had to do to get it to work with Gmail.


    http://forum.bitdefender.com/index.php?s=&...st&p=234545


    Ro.


    DO NOT work for me too (Mail and Calendar app). Bitdefender 19.2.0.151. Windows 10 Home. Attach screenshots... For me, not working even when "Trusted" selected. <_<


    post-188979-1440794358_thumb.pngpost-188979-1440794371_thumb.png

  • Hiya Hellblazer,


    Georgia posted earlier in the topic that the update was only available for Bitdefender in English.. I assume that has not been made available yet for your version.


    Ro.

  • edited September 2015

    Hi, I have the same problem


    However I observe that my BD Total Security 2015 is stuck on build 18.23.0.1604. And there is no way to download Gmail emails to the Windows 10 mail app unless i turn the network adapter to Trusted mode.


    I have tried updating BDTS 2015 and restarting the PC couple of times. Have also checked events and there is no request to reboot the system (anywhere)in there. I also filtered the results by "critical" and didn't find such a request. BDTS 2015 does report that the program signatures are up to date.


    So since am at that, what version is anti-malware for all of you? I am at 7.62314 and signature count is 5802690.


    Please advice.

  • Hello mirage22,


    BD v.18 was never released officially for Windows 10. I suggest you follow the instructions here -


    http://www.bitdefender.com/support/-1452.html


    First run the un-install program and then download TS v.19.


    Ro.

  • Hello mirage22,


    BD v.18 was never released officially for Windows 10. I suggest you follow the instructions here -


    http://www.bitdefender.com/support/-1452.html


    First run the un-install program and then download TS v.19.


    Ro.


    Thank you Rohugh,


    After having made the post, I scrolled through the topic to see if other users had similar issues and came across a post by Gloria which stated that Win10 had its own builds. So I downloaded and ran a full uninstall-install process.


    Now things on the IMAP email front are fine

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