[Fixed] Bitdefender Total Security 2017 Firewall Adapters Missing

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Comments



  • 7 minutes ago, KathyD said:



    How can I determine what version of Bitdefender is installed on my system?  There is no About box or other way to determine the version I'm running in the User Interface from what I see. 



    Right-click on the widget in the taskbar and then click on "About"


  • Wasted hours troubleshooting my router/NAS, only to be led by a random google search to this thread. In retrospect it should have been obvious to me what the cause was. I have 2 windows machines and a mac connecting to the NAS. The mac was unaffected (no AV). This is the second time in 2 months where a major problem with this software has happened and not a single notification from the vendor to let customers know they screwed up.

  • edited March 2017


    Well, I went through the whole BD repair thing again and made sure Autopilot was off and it was set to Prompt before downloading, and when the dialogue box finally popped up, it said THERE ARE NO VIRUS SIGNATURE UPDATES.


    So the last few weeks people have had this problem and they have not even released any new antivirus signatures anyway?


    Or what?


    And BD Firewall will still not enable, despite everything in Services being correct and doing that registry hack.


    And Windows is not connecting to the event Notification service since these problems with BD.


    I have not tried shutting my PC down yet.


     


     


  • I did have the same problem. adapter empty and no printing possible with print server. Only a (herstellen, dutch) repair did solve the problem. Command option shown earlier did not work and changing wifi network options did not do anything.

  • edited March 2017


    Hi All, 


    Just discovered an awesome temp fix, better than what listed on page 1...


    I was installing Malewarebytes on my wife's computer and discovered she was running the latest bitdefender defintions and had full access to all network devices... Turns out she is still rocking Bitdefender 2016, LOL! Anyways, checked her downloads folder and sure enough, bit defender 2016 exe was there.


    So maybe give that a try or maybe bit defender can make 2016 ver available on page 1 temporarily until this is fixed.  I also have a copy but I will wait for a mod direction on uploading that or not. 

  • edited March 2017


    15 hours ago, Brent2056 said:



    /index.php?/profile/208327-musickey/&do=hovercard" data-mentionid="208327" href="<___base_url___>/index.php?/profile/208327-musickey/" rel="">@musickey


    The very first post on page 1 of this thread has the work-arounds listed by Sorin G. Option 2 is what I am using. After you repair, or re-install you will have version 21.0.23.1101. This is the last version where the firewall works correctly showing the adapters. If you allow BD to update, then you will get the new version 21.0.24.54 which has the adapter problem and you will no longer be able to access network resources. Be sure to follow Sorin G's instructions exactly, you need to make sure you do not select the "update program" box or you will get version .54 and then you will have to repair again. You must do this everytime BD prompts you for an update until BD gets a newer version later than .54 which fixes this issue. Until then, you will have to deal with multiple BD prompts for updates from time-to-time.


    The shutdown /r /t 0 did not work for me. Neither does the option 3 work-around presented by Sorin G.



    Whether I do a repair or uninstall and re-install, I end up with build version 21.0.24.54.  How do I get version 21.0.23.1101?  Can someone post it or post a link to it?  



  • On 3/10/2017 at 8:46 AM, Sorin G. said:



    Hello,


     


    Thank you for all of your reports.


    Our devs are currently working on a fix for this issue.


    The fix will be deployed via automatic updates.



    Has there been any progress on this?  Your recommendations in another thread instructed us to disable automatic updates, so how will we know when this is addressed?


  • Now, when I log on to the net, I AM GOING TO SOMEONE ELSE'S MOBILE ACCOUNT!


     


     


  • Hello all posters,


    I have new message from BD support since friday 17/3/2017 with some ETA - thank God... You can read it below ...





     



    Hello,



     



    We would like to take advantage of this opportunity to convey our apologies in regards to the situation created.



     



    The firewall bug will be fixed with the next Bitdefender product update which will be released in about 4 days. Keep in mind that internal testing must be done before validating the fix via update to ensure it does not cause side effects. Rest assured that we will contact you as soon as the product update comes out.

     


    Thank you for your patience and understanding.



     



     



     



    Kindest regards,




    Georgiana CIURESCU

    Senior Technical Support Engineer




     



     




  • Didn't they do internal testing to validate the last fix to ensure it did not cause side effects? My PC is riddled with issues stemming from this and I can't tell you how stressful and distressing it it

  • edited March 2017


    Although I was somewhat dubious, as a last resort I tried the " shutdown.exe /r /t 0" suggestion and it seems to have worked for me and survives system reboots. I have Bitdefender 21.0.24.54, I can see all my adapters and have access to my network shares. Current virus signatures are 7872475/Engine 7.70243, so I think the updates are working too. The only other change in the meanwhile was a major Windows 10 update last Tuesday.



  • 13 minutes ago, Utterly Disillusioned said:



    Didn't they do internal testing to validate the last fix to ensure it did not cause side effects? My PC is riddled with issues stemming from this and I can't tell you how stressful and distressing it it



    My post was only for information ... I feel the same frustration from this situation. I am testing 30 day-trial security solution from Kasp....ky Lab, now.


     


  • After pratting around all day, like 8 hours, I got the damned thing working again and Firewall was enabled and I had Autopilot OFF and updates set to PROMPT BEFORE DOWNLOADING.


    And I just noticed that the damned thing RECONFIGURED ITSELF AGAIN and set Autopilot to ON and was in Silent mode!


    Sorry, BD, this product is a heap of junk. It is nothing but MALWARE at the moment.


    If my Firewall is broken and it takes nearly 4 minutes to restart the machine and will not shut down AGAIN, that's the end of you.


     


  • 17:50 UK Time, Sun 19/03/2017, after waiting an absolute AGE I managed to log in to an MMO and Firewall turned itself OFF and BD screams in red that I am unprotected.


    But at least it let me turn in on again and stayed on. I loaded the game in a window, so I could see the toolbar icon change.


    All the files connected with the game are listed in the rules.


  • Hello admin,


    you are not able to provide any ETA but you are very proficient in deleting of posts .... Great job !!! Well done ... This behavior helps BD to be better & better ... :D


    your still waiting customer


  • Hello guys,


    I'm facing the same problem and just before to find this topic, i went like crazy to know the reason why my NAS server and my wireless printers can't work. Waiting for the new version upgrade with the firewall adapters fixed.



  • 4 minutes ago, Johns77 said:



    Hello guys,


    I'm facing the same problem and just before to find this topic, i went like crazy to know the reason why my NAS server and my wireless printers can't work. Waiting for the new version upgrade with the firewall adapters fixed.



    All we are waiting and BD is still silent and deleting posts ... :D That is super situation ...


  • The third attempt at repairing, turning Autopilot off and setting to Notify Before Downloading (Suggestion 2 from Sorin G) seems to be working now, although I am not using the PC very much. But I can restart and shut down with no problem and BD is managing the Firewall, but it has taken it's settings from Windows Firewall's default settings.


    I always thought DB replaced Windows Firewall, not just "managed" it? There were several General Rules and a few other unneeded things that I had to block.


     


    Cheers!


  • Update: (could not read all posts, sorry if repeated)


    If my laptop is connected to wired LAN + WiFi, I always see adapters


    However if I connected only to WiFi, no adapters are shown.


    Please pass this info to the developers. Hope it will help them....


  • Hello,


     


    A update was release to address the issue reported in this thread.


    Please note that the update doesn't change the build number from 21.0.24.54.


    You will get a prompt to reboot the machine after the update has finished.


  • I think I'll wait and see if this thread dies first. I don't want my internet to connect to the account of someone I've never heard of so I could see her dongle number, bills and other details, nor for DB to cause my PC to take more than 3 minutes to boot up and block it from shutting down, nor do I want it to become Unregistered from the firewall again.


    Cheers!


  • The "fix" is not working for me. Adapter list is still blank. Updated and rebooted twice. Of course, not sure if the update is even there since there appears to be no way to tell if you get this update (seriously, the version number does not change?). Back to repair and prompt workaround I go...


  • Hi Sorin,


    As stated by myself and others in the thread, the bug seems only to manifest its self when your using a wifi connection. I just updated BD (I assume it updated though it did not prompt me to reboot. Turned off my ethernet connection and turned on the Wifi only connection. Now I cant see my network storage or print and the adapter is not showing up in the BD Firewall module. Will go back to my Ethernet connection and wait to see when the update actually is downloading. 


  • Is it just me, or is it not rather stupid to provide an update to fix a major problem, but not to increment the version number so that we know it has been correctly implemented? Support will be left with customers with, and without the problem, and maybe even with regressive bugs,, but not able to know which software level they are actually using?



  • 1 minute ago, ECourts said:



    Is it just me, or is it not rather stupid to provide an update to fix a major problem, but not to increment the version number so that we know it has been correctly implemented? Support will be left with customers with, and without the problem, and maybe even with regressive bugs,, but not able to know which software level they are actually using?



    The entire handling of this bug by BD from the beginning is amateurish to say the least.


  • Hello,


     


    The update will take some time to reach everybody.


    /index.php?/profile/208114-brent2056/&do=hovercard" data-mentionid="208114" href="<___base_url___>/index.php?/profile/208114-brent2056/" id="ips_uid_7252_5" style="" rel="">@Brent2056 Please wait for the product to prompt you to reboot. You will get a notification "Update requires reboot to complete"


    /index.php?/profile/208193-sah/&do=hovercard" data-mentionid="208193" href="<___base_url___>/index.php?/profile/208193-sah/" style="" rel="">@SAH Thank you for the feedback, the issue has been resolved, the fix will come via a automatic update that will prompt for a reboot.



  • 6 minutes ago, Sorin G. said:



    Hello,


     


    The update will take some time to reach everybody.


    /index.php?/profile/208114-brent2056/&do=hovercard" data-mentionid="208114" href="<___base_url___>/index.php?/profile/208114-brent2056/" rel="">@Brent2056 Please wait for the product to prompt you to reboot. You will get a notification "Update requires reboot to complete"


    /index.php?/profile/208193-sah/&do=hovercard" data-mentionid="208193" href="<___base_url___>/index.php?/profile/208193-sah/" rel="">@SAH Thank you for the feedback, the issue has been resolved, the fix will come via a automatic update that will prompt for a reboot.



    Is there any possible way to identify whether the update installed?  What is the "take some time to reach everybody" period?  24 hours?  Days?  Please advise.  

  • Sorin G.Sorin G.
    edited March 2017


    Hello,


     


    By time I was referring to minutes, 15-30 minutes.


    You can verify if the update was applied by the prompt received to restart and by checking the version of the ignis.sys file, it should be v.1.1.0.719  after the update.


    C:\Program Files\Common Files\Bitdefender\Bitdefender Firewall


     


  • Sorin!


    Update just downloaded on its own and am prompted for a reboot. Fingers crossed. Will breathlessly report back (sorry about the tongue and check response but as you and everyone else knows this has been a trial)


    Will report back after testing update....


  • I think he meant ignis.dll. I have it now and the adapters are showing! Yay.

This discussion has been closed.