BUG - External hard drives won't eject with Bitdefender

124

Comments

  • BDAlexSBDAlexS
    edited October 2018


    Not only do we have this bug, but they've also force config alerts down my throat which I cannot disable .. previous versions for BD would allow me to disable antivirus features etc and also disable nags (alerts) telling me that I hadn't configured stuff the way they want it.


    I won't cross post this as it's off topic, you can find my thread, my purpose here though is to show 2019 is indeed a big step backwards, number one rule of updates is not to take useful features away. This has been highly disruptive.


    And still no IMAP support with your spam scanner. Really?


    Sorry BD but you need to fix this as well ASAP. Stop loading this with bloat and get back to meat and potatoes.

  • EJSEJS
    edited October 2018


    14 hours ago, Sergiu C. said:



    Hi, 


    For commercial requests (such as refund requests), please reach us at [email protected] . The forum is only used to discuss technical issues. Thank you. 



    I still hope that Bitdefender comes with a compensation for all his customers, and not will deal with everyone individually. 


    Because with the rapidity of this company that can take a very long time :wacko:


  • They should add several weeks to their customers as compensation for the issue.

    Because we paid for something we needed to uninstall for use our computer.

  • edited October 2018


    It's not just a problem for External Drives, internal drives are also being read unnecessarily in my case - My PC has 2 SSD and 2 HDD and all of them are being accessed constantly at 28-49 KB/s even on idle after stopping "Windows Management Instrumentation" the problem resolves but it can't be disabled because it's messing with Intel rapid storage which is important for RAID and SSD caching, Same thing happening on laptops of my family members due to which I uninstalled Bitdefender 2019. It's not a simple bug which can be ignored it's a critical bug which needs immediate fixing.


    What about the people who are unaware of the bug or not have much technical expertise they are trusting their antivirus but don't know that it the one due to which they are not able to safely remove External drives which can lead to data corruption and there is unnecessary wear and tear for internal drive.


    I've been using Bitdefender for years and swear by it's protection but now i absolutely hate it, 2019 Version already given me tones of problem by quarantining many good files , false positives and constant notification about same thing which was not in the case of 2018 it worked great and i can't go back to it so freaking annoying.


    It's already been a month still no fix which should be the number one priority, Bitdefender has completely lost my trust and I'm never gonna use it on any of my devices or on my family devices and that's how you loose a loyal customer.



  • 3 hours ago, Smith said:



    It's not just a problem for External Drives, internal drives are also being read unnecessarily in my case - My PC has 2 SSD and 2 HDD and all of them are being accessed constantly at 28-49 KB/s even on idle after stopping "Windows Management Instrumentation" the problem resolves but it can't be disabled because it's messing with Intel rapid storage which is important for RAID and SSD caching, Same thing happening on laptops of my family members due to which I uninstalled Bitdefender 2019. It's not a simple bug which can be ignored it's a critical bug which needs immediate fixing.


    ...



    I am in the similar situation of Smith (Intel Rapid Storage, SSD caching) + locking external USB-drives.


    I was a client for Bitdefender from 2011 and I was "covered" with Bitdefender unto 26 April 2019. Am I a loyal client?


    But I consider BitDefender 2019 as malware.  I uninstalled completely Bitdefender 2019. Finished! I am an ex-client.



  • 21 hours ago, rolandje said:



    I am in the similar situation of Smith (Intel Rapid Storage, SSD caching) + locking external USB-drives.


    I was a client for Bitdefender from 2011 and I was "covered" with Bitdefender unto 26 April 2019. Am I a loyal client?


    But I consider BitDefender 2019 as malware.  I uninstalled completely Bitdefender 2019. Finished! I am an ex-client.



    7 days left for my main machine. Definitely won't be renewing. I have to keep at least one of my machines on Bitdefender for the timebeing though, since I have clients 17 clients who are still running this garbage, and I need to provide them all with feedback regarding this issue. In all likelihood, I will have to gradually migrate each of them to a less broken product.


    This is an issue that affects EVERYONE running the 2019 version of this software, whether or not they're aware of it.


    In some instances, it's still possible to eject, but the real problem here is the constand disk activity which never stops.



  • On 10/6/2018 at 5:15 PM, [email protected] said:



    7 days left for my main machine. Definitely won't be renewing. I have to keep at least one of my machines on Bitdefender for the timebeing though, since I have clients 17 clients who are still running this garbage, and I need to provide them all with feedback regarding this issue. In all likelihood, I will have to gradually migrate each of them to a less broken product.


    This is an issue that affects EVERYONE running the 2019 version of this software, whether or not they're aware of it.


    In some instances, it's still possible to eject, but the real problem here is the constand disk activity which never stops.



    Exact! THIS ist the major-problem and the reason why I said goodbye to BD!


  • Same here over a month of obfuscation. Sad that I didn't discover this thread sooner. I don't think the issue was there in July when I installed BD but it certainly was at the beginning of September. My backup drive was constantly being read by BD. If I uninstalled BD it went away. What with the other issues experienced prior to this (Windows update errors, et al) then I don't have faith in their ability to provide the nub service which is to alert you to malware etc.


    Whilst the licence period is being extended by 3 months (cost benefit to BD) lets hope it gets fixed before the extension expires!


    Not impressed - Kaspersky may have been slower but it worked!


    My workaround is that my external backup disk is not connected the majority of the time. I've set up a reminder (Thanks for Android Google!) to reconnect it just before my nightly backup, then disconnect after the machine is off. Shouldn't need to do this.


    I always thought BD sailed close to the wire on their products but methinks this will be bye bye time.


     

  • BDAlexSBDAlexS
    edited October 2018


    ** Can Bitdefender give us an official statement with timescales please **


    I have at least a year of my licenses to go, the current turnaround time for fixing this issue has been too long so I need to be armed with the right information so I can make a decision to stick with BD or not. This is the least BD can do right now.


    If there is no movement this week I will just have to dump it.


  • I have been waiting patiently for a resolution to this issue since the beginning of September and need to know WHEN or IF Bitdefender is going to repair this mess.


    I have 1273 days left on my license and need to consider what kind of actions I should take to remedy my PC's.


    I have never seen anything like this...I understand Bitdefender is most likely working on a solution but the lack of information provided to us customers is mind boggling.



  • 49 minutes ago, SageWolf said:



    I understand Bitdefender is most likely working on a solution but the lack of information provided to us customers is mind boggling.



    That's right. 

    I understand that the problem can be (contrary to appearances) very complicated but it would be good if someone informed, even generally, what is happening... This is not the software we all use for entertainment.

  • BDAlexSBDAlexS
    edited October 2018


    19 minutes ago, komtur said:



    That's right. 

    I understand that the problem can be (contrary to appearances) very complicated but it would be good if someone informed, even generally, what is happening... This is not the software we all use for entertainment.



    Apparently Bitdefender is working on it and it is important to them.


    However I have to ask myself how the heck this wasn't properly tested (this is hardly an edge case) and why it takes over a month to fix this.


  • Very disappointing response from Bitdefender. <_<


     No caring about customers...

  • EJSEJS
    edited October 2018


    On 10/4/2018 at 5:44 PM, Sergiu C. said:



    The forum is only used to discuss technical issues.



    Is it not time that you will come with information?


    Just outrageous how you deal with your customers <img class=" data-emoticon="" src="https://us.v-cdn.net/6031943/uploads/ipb_attachments/emoticons/default_angry.png" title=":angry:" /><img class=" data-emoticon="" src="https://us.v-cdn.net/6031943/uploads/ipb_attachments/emoticons/default_angry.png" title=":angry:" /><img class=" data-emoticon="" src="https://us.v-cdn.net/6031943/uploads/ipb_attachments/emoticons/default_angry.png" title=":angry:" />


  • Fairly disgusted with the lack of thought for this issue , ive lost countless hours of work on my external hard drive , having to completely turn my pc off , just to safely remove my hard drive is inexcusable



    Quote



    Thank you for contacting Bitdefender.


     


    We kindly inform you that we are aware of this situation and our developers are working around the clock to fix it.


     


    We do not have a workaround yet, though some users reported that disabling Scan flash drives from Antivirus settings and connecting the drive a few minutes after the computer started, prevented the issue from occurring. You can try this, though the workaround does not work in all cases.


    If above workaround does not work, as a last resort, please temporarily shutdown your computer everytime you need to remove the USB drive.


     


    We will let you know once a fix will be released through automatic product updates.



    , i thought AVG was rubbish , it is , but the service of this mob is just as bad 


  • it's unbelivable the time needed to fix a know bug...


  • Did not solve this problem the last build released?


  • Hello,


    The problem is solved with the latest build (23.0.11.48)


     


    Dan

  • BDAlexSBDAlexS
    edited October 2018


    41 minutes ago, DAN57150 said:



    Hello,


    The problem is solved with the latest build (23.0.11.48)


     


    Dan



    This is live and being automatically downloaded?


    There are two problems.


    1) Performance 


    2) Ejecting USB drives.


    Thanks for info.


     

  • BDAlexSBDAlexS
    edited October 2018


    Oh and the other major problem is that we can't turn off nag notifications when disabling features like we could in the last version, meaning BD is always warning about security problems and saying it's insecure (if you turn off a feature). Brilliant simply brilliant. Hope that's sorted as well (not holding my breath).



  • 1 hour ago, DAN57150 said:



    Hello,


    The problem is solved with the latest build (23.0.11.48)


     


    Dan



    how do i get this 23.0.11.48 ?i just updated and as you can see , no 23.0.11.48 version 


    thanks 

    Capture.PNG

  • edited October 2018


    Hello Tekno303,


    I forced the update ...


    You have to uninstall-reinstall BD

    Capture.JPG



  • 15 minutes ago, DAN57150 said:



    Hello Tekno303,


    I forced the update ...


    You have to uninstall-reinstall BD


    Capture.JPG



    Thanks Mate , i saw your response to someone in french , lucky i can can read and write in 10 languages , i followed your advice to someone else on the french forum and followed your advice , all my hard drives are now ejecting straight away and i can also confirm that my Brand New Lenovo Desktop is whisper quiet ,so the issue of BD constantly reading drives is also gone 


  • We are on this forum to help each other ...


    So I am happy to read your problems are solved now.


     


    Dan

  • BDAlexSBDAlexS
    edited October 2018


    1 hour ago, DAN57150 said:



    Hello Tekno303,


    I forced the update ...


    You have to uninstall-reinstall BD


     



    You're clearly doing the beta testing before they fully roll it out. I will wait, fingers crossed something happens by Friday.


     


    Still silent treatment by BD.


  • Hi...Not in my case either. I reinstalled BD to build 23.0.11.48, but I still cannot remove my external backup hard drive. It is constantly in use.


  • Hello Ozziebear,


    Do not be mad at me for my silly question ...


    Did you reboot your computer after the update ?


    In my case, I could have said what Tekno303 wrote just above :


     "all my hard drives are now ejecting straight away and i can also confirm that my computer is whisper quiet ,so the issue of BD constantly reading drives is also gone"


    Dan from France 



  • 20 minutes ago, DAN57150 said:



    Hello Ozziebear,


    Do not be mad at me for my silly question ...


    Did you reboot your computer after the update ?


    In my case, I could have said what Tekno303 wrote just above :


     "all my hard drives are now ejecting straight away and i can also confirm that my computer is whisper quiet ,so the issue of BD constantly reading drives is also gone"


    Dan from France 



     



    21 minutes ago, DAN57150 said:



    Hello Ozziebear,


    Do not be mad at me for my silly question ...


    Did you reboot your computer after the update ?


    In my case, I could have said what Tekno303 wrote just above :


     "all my hard drives are now ejecting straight away and i can also confirm that my computer is whisper quiet ,so the issue of BD constantly reading drives is also gone"


    Dan from France 



     



    21 minutes ago, DAN57150 said:



    Hello Ozziebear,


    Do not be mad at me for my silly question ...


    Did you reboot your computer after the update ?


    In my case, I could have said what Tekno303 wrote just above :


     "all my hard drives are now ejecting straight away and i can also confirm that my computer is whisper quiet ,so the issue of BD constantly reading drives is also gone"


    Dan from France 



    Yes I rebooted after the update. That is standard procedure for me.


     


     

  • komturkomtur ✭✭
    edited October 2018


    So we are still waiting. The first post about this problem was on September 3! If it didn't apply to me, I would even find this situation funny... B)

  • edited October 2018


    This is what Yann ( BD staff and  technical support) wrote on the French forum

    /index.php?/topic/79871-bdts-2019-version-2301148/&tab=comments&do=embed&comment=286159&embedComment=286159&embedDo=findComment#comment-286159" style="height:264px;max-width:502px;">


     


    I can not give you all the corrections that come with this changelog, because many relate to issues that you
    have not encountered and that have not been mentioned in this forum.

    However, I can give you some fixes that come with this build 23.0.11.48:

    - Different vsserv crashes
    - Bitdefender preventing the ejection of USB external drives
    - Vsserv did not stop during a request to restart the computer
    - Various crashes of seccenter
    - The product was looping the connection to the Bitdefender Central account

    The following main issues, raised in this forum, are remaining:

    - ON SOME CONFIGURATIONS, Bitdefender causes a constant read and write activity.
    - http scanning prevents communication with Canon network printers (fixed, under test, probably in the next update)
    - General slowdown of the system when Firefox was launched at least once
    - Bitdefender blocks Battle.net updates


     



     
This discussion has been closed.