BUG - Constant disk read/write while Bitdefender is installed

1235

Comments

  • edited November 2018


    12 hours ago, hpw said:



     


    Hi again,


    well I had the key already at this position....


    Also, started the latest Procmon even in admin mode and no events given.


    On my system 1809, 0.1% Disk activity seen on Taskmanager on Registry & System process. Added them by PID and showed no traces.


    May somethings is broken ... and behaviors are OS release dependent and may that's why BD has no solution while various issues are on varios OS releases... Just a guess.


    Hp


     


     



    Strange. Procmon works on Windows 10. At least up to Windows 10 (1803), I am sure the new build is supported too. Did you select "Capture events..." from the menu to start capturing? Did you set the filter correctly? Once you produce a trace we can see what is happening and if it is the same problem at all. Another poster above confirmed it is working.



  • On 11/6/2018 at 12:25 AM, Green456 said:



    Strange. Procmon works on Windows 10. At least up to Windows 10 (1803), I am sure the new build is supported too. Did you select "Capture events..." from the menu to start capturing? Did you set the filter correctly? Once you produce a trace we can see what is happening and if it is the same problem at all. Another poster above confirmed it is working.



    OK,


    have ProcMon now running.... and after setting FVE... :P


     


    1. HKLM\Software\Policies\Microsoft\FVE  = Success


    2. HKLM\SOFTWARE\Policies\Microsoft\FVE\AllowSystemVolumeEncryption = NAME NOT FOUND <img class=" data-emoticon="" src="https://us.v-cdn.net/6031943/uploads/ipb_attachments/emoticons/default_laugh.png" title=":lol:" />


     


    what do you have here? Also googled without success


     


    While running 1809 Pro...


     


    Cheers


    Hp


     


     


  • Hi, 



    We've released a new update that addresses this issue. the build number will not be changed, and the update has not been released to all our users yet, but we'll let you know once this has been done. 



    Thank you. 



  • 21 minutes ago, Sergiu C. said:



    Hi, 



    We've released a new update that addresses this issue. the build number will not be changed, and the update has not been released to all our users yet, but we'll let you know once this has been done. 



    Thank you. 



     


    You may have indeed a very strange development practice...


    >> the build number will not be changed,


    And how a turtle may identify what kind of fish we have :ph34r:


    Hp



  • 2 hours ago, Sergiu C. said:



    Hi, 



    We've released a new update that addresses this issue. the build number will not be changed, and the update has not been released to all our users yet, but we'll let you know once this has been done. 



    Thank you. 



    Can it be installed by reinstallation?


  • Hello,


    I tried about an hour ago.


    Nothing has changed for me.


    I will try again tomorrow.


    Dan



  • 2 hours ago, hpw said:



     


    You may have indeed a very strange development practice...


    >> the build number will not be changed,


    And how a turtle may identify what kind of fish we have :ph34r:


    Hp



    An update without changing the build number?


    Huh??

  • edited November 2018


    What?! No build change ?


    You can at least change the last number to .62 or anything else but it's a nonsense to update a product without changing its version number. As a developer I'm a bit confused. Or you did some change to the scan engine ?


    More information would be welcome


  • I have tried again ... just in case.


    No changes, no changes at all.


    It is getting harder and harder to promote your products ...


    Dan, very disappointed Dan :(

    Capture.JPG

  • edited November 2018


    Hello,


    The problem is solved ... at last.


    That IS good news !


    Dan, happy Dan :)


  • The same for me


    Thank you for your work even if it was a bit long.


  • Hello, 



    We have started releasing the update to all our customers, you should receive it the next time Bitdefender checks for an update on your computer. The update requires a computer restart to be successfully installed.

     


    You can also follow these steps:


    - right click on the Bitdefender icon in the system tray


    - choose Update


    - once the update is completed restart your computer. 



    As mentioned, the build number will not be changing, as build changes are reserved for our major updates that occur about once per month. You can however check the version of the following file, to see if the update was installed on your PC:


     


    - go to C:\Program Files\Bitdefender\Bitdefender Security


    - look for the file called RansomwareRecoverAl.dll 


    - right click on it and choose Properties > Details


    - file version should be 23.0.14.62 


     


    Thank you! 



  • 1 hour ago, Sergiu C. said:



    Hello, 



    We have started releasing the update to all our customers, you should receive it the next time Bitdefender checks for an update on your computer. The update requires a computer restart to be successfully installed.

     


    You can also follow these steps:


    - right click on the Bitdefender icon in the system tray


    - choose Update


    - once the update is completed restart your computer. 



    As mentioned, the build number will not be changing, as build changes are reserved for our major updates that occur about once per month. You can however check the version of the following file, to see if the update was installed on your PC:


     


    - go to C:\Program Files\Bitdefender\Bitdefender Security


    - look for the file called RansomwareRecoverAl.dll 


    - right click on it and choose Properties > Details


    - file version should be 23.0.14.62 


     


    Thank you! 



     


    OK,  now removed the FVE stuff before SW update...


    1.  PC (Win10 1809) Updated and did get the new DLL dated from 8-Nov-2018 14:19


    2.  PC (win 10 1809) was a long time not online,


         - Updated and did not get the DLL yet


        - Then rebooted and updated, while requires at least the mentioned reboot


        - getting a very long restart screen .... :rolleyes:


        - log in and then mira mira... the nice stinking fish is gone forever :wub:


    hp


     


     



  • 1 hour ago, Sergiu C. said:



    Hello, 



    We have started releasing the update to all our customers, you should receive it the next time Bitdefender checks for an update on your computer. The update requires a computer restart to be successfully installed.

     


    You can also follow these steps:


    - right click on the Bitdefender icon in the system tray


    - choose Update


    - once the update is completed restart your computer. 



    As mentioned, the build number will not be changing, as build changes are reserved for our major updates that occur about once per month. You can however check the version of the following file, to see if the update was installed on your PC:


     


    - go to C:\Program Files\Bitdefender\Bitdefender Security


    - look for the file called RansomwareRecoverAl.dll 


    - right click on it and choose Properties > Details


    - file version should be 23.0.14.62 


     


    Thank you! 



     


    Just applied the update now via the tray icon. Can also confirm the issue appears to be resolved now.


  • Yes. Finally the constant read-bug is gone, farewell, and we will NOT miss you!


    BitDefender is back on track :-)


  • I can also confirm that it's fixed - tested before & after with an external HD on 5 computers, Win7 & Win10.


  • is this update addressing only this bug or any chance it will also fix other issues? (like not able to scan/print)



  • 13 minutes ago, RKL said:



    is this update addressing only this bug or any chance it will also fix other issues? (like not able to scan/print)



    It also addresses an issue related to viewing the scan log, though I haven't seen any reports on the forum, no other fixes. 



    We did have an issue with canon printers but that was fixed in a previous update. 



    I see you have a different issue for the print issue, I will reply there with more details on potential solutions. 



    Thanks!



  • 1 hour ago, [email protected] said:



     


    Just applied the update now via the tray icon. Can also confirm the issue appears to be resolved now.



     



    34 minutes ago, svenohrberg said:



    Yes. Finally the constant read-bug is gone, farewell, and we will NOT miss you!


    BitDefender is back on track :-)



     



    32 minutes ago, chrisj said:



    I can also confirm that it's fixed - tested before & after with an external HD on 5 computers, Win7 & Win10.



    Thank you all for confirming! 

  • komturkomtur ✭✭
    edited November 2018


    OK. The problem is resolved after update and restart. But build number in my case is still 23.0.14.61;)


    I haven't read exactly from this happiness. It's about the version of a particular file. Everything is fine. :D


  • Good about time  I can now stop using Linux. Perhaps we can have two months or more free added to our licenses eh?


  • Just got the update and the problem is resolved! Good job!



    PS: Can you re-enable the bug for the 24st of December? To have some christmas lightning effect??



  • 10 hours ago, BDAlexS said:



    Good about time  I can now stop using Linux. Perhaps we can have two months or more free added to our licenses eh?



    Hi, 



    Yes, this is something that we wanted to do. Please send me a private message with your email address for the Bitdefender Central account, and ticket ID (if you had opened one), and I will make sure this happens. 



    Thanks! 


  • I can also confirm that the update has stopped the "Constant Disk Read/Write" issue.  Thank you.



    9 hours ago, Sergiu C. said:



    Hi, 



    Yes, this is something that we wanted to do. Please send me a private message with your email address for the Bitdefender Central account, and ticket ID (if you had opened one), and I will make sure this happens. 



    Thanks! 



    So are we all going to get 2 Months added to our licenses or just some of us?


    Again thank you fixing this issue.


  • I followed Sergiu's directions and received immediate, favorable response.


     


  • .. also recieved 3 month to licence, fair enough after all this troubles


     


    thanks!



  • 15 hours ago, Doug said:



    I followed Sergiu's directions and received immediate, favorable response.


     



    Hi,


    This may be a stupid question but I did not find how to send a private message to Sergiu as he suggested ?... :(


    Thanks in advance for an helpful answer !


  • Hello,


    You sign in


    You click on Sergiu's avatar (B)


    You click on "message" ...


    Dan

    Capture.JPG


  • I have send Sergiu a PM yesterday with my emailadress used in my license and in BitDefender Central, but there is not anything added to my account. Still 129 days left. Why is it only some people getting this?



  • 2 minutes ago, svenohrberg said:



    I have send Sergiu a PM yesterday with my emailadress used in my license and in BitDefender Central, but there is not anything added to my account. Still 129 days left. Why is it only some people getting this?



    I only sent mine yesterday too, and have not had a response either..

    But seriously man - it's the weekend and people live in different timezones! - I don't expected it to be sorted for a little while this is an admin task. People are allowed weekends off.

    You've still got 129 days so I can't imagine why you think it's urgent.

This discussion has been closed.