Parental Control: "Oops, something went wrong"
I am trying to unblock a site for my child. When I go to BD Central (either on the Web or using the BD Central app on Android) and to the Web settings, and change the site to Allowed and click Save, I get
"Oops. Something went wrong. Try again later."
So now I can't unblock sites! Remind me why I'm paying for this again?
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Best Answer
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I uninstalled your product to fix the problem.
It happened on both Computer and mobile device, so it was an issue on Bitdefender's end. I can't wait all night for you to fix your stuff. I made a deal with my child that if they do their work, they can use the sites they like, and you made it so that I can't keep my side of the bargain.
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Answers
Hi There,
Sorry for the issue you are facing.
Kindly check below support from Bitdefender :
https://www.bitdefender.com/consumer/support/answer/1519/
https://www.bitdefender.com/consumer/support/answer/15258/
https://www.bitdefender.com/consumer/support/answer/1892/ ?(same procedure can be used to unblock website in central)
If you are still facing the issue.
Kindly gather logs : https://www.bitdefender.com/consumer/support/answer/8919/
Drop an email and describe your issue with the logs attached at bitsy@bitdefender.com
If this helps, kindly click on agree.
Regards
Flex
If the issue is resolved, kindly click on agree so that we can close the topic here.
Regards
Flex