Change takes hours to affect protected computer

When making changes in Parental control for my daughter’s computer (Windows 10, Lenovo Legion Y530), it often takes hours before the changes are implemented. E.g. If I change schedules or click the "pause activity" button nothing happens instant with the computer. Sometimes it takes 15 minutes and many times hours. It doesn't matter whether I do the changes in the mobile app or through a web browser. It is very frustrating. Today my daughters hasn't been able to use her computer for eight hours and counting.

Answers

  • FlexxFlexx ✭✭✭✭✭

    Hi Member

    Kindly drop an email to bitdefender support at [email protected] regarding your query.

    Response may be delayed due to less staff and covid19. Rest be assured, they will reply back asap.

    Regards

    Flex

    (Bitdefender beta tester 2019/ 2020)

  • Exacty the same issue.

    My daughter needed to send an urgent email to her teacher outside her usual hours so I changed the settings to allow her to use her computer a little longer -- but the change didn't have any effect, even after restarting her computer.

    I feel like whoever designed the parental controls at BitDefender has no real-world experience with kids. It needs to be flexible and responsive.

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