So It Seems The Security Widget Is Gone For Good?

123457

Answers

  • Good morning all

    I am also for the return of the Widget

  • Hello,

    I am writing to you because my activity has been sanctioned for 1 week, the withdrawal of the Security Widget is currently compromising my activity with the go-mail.fr site, one of the promising e-mail address creation sites in Europe.

    We have been using this one for many years.

    Since the Widget has been shut down we have to constantly open the software and go to notifications, it's a colossal waste of my business time.

    We have used this Widget constantly to keep us informed of the slightest notifications (Problem, injection etc .... or a failure on our system etc) our computers are constantly running and we are not always in front, and this Widget has allowed us to find out What's going on.

    We have used its scan feature to scan customer files or folder contents much easier than opening the program or right clicking.

    What to do ? Is this a temporary problem?

    Cordial greetings

    The staff of Go-mail.fr

  • GautheyGauthey ✭✭
    edited November 2020

    Hello

    opening of a website for the reintroduction of the Security Widget it details the events that have occurred, take note of the facts!

    Those in charge of development must be warned !


    You will discover the many testimonies

    Also come and post your opinion on what you think about the disappearance of the Security Widget

    A notice form available on the site

  • I have been with BD for more years than I care to admit. I have always depended on it to such a degree that I have always extended my licenses for many years out.

    This last engine update removed my widget. I even uninstalled and reinstalled the program to make sure it was not a corrupted update. When that failed to return the widget, I came to this forum for answers thinking there was a "switch" hidden in plain sight that I was overlooking, only to find BD has removed it. I have never been more disappointed in a program than I am now with BD.

    I am not a techie, nor am I in IT. But I do know my way around computers, having been working with them since they first came on the retail scene back in the 70's. My opinion is just that, my opinion, but it does carry some weight with my family, friends and co-workers so it does not just affect the devices my license covers. I have a question about the statement from BD developers stating that only 0.5% of users utilize the widget. How are they determining the percentage of users that actually use the widget? Personally, I opt out of any tracking and/or sharing options (reports, feedback , usage stats, etc.) in software whenever possible and includes BD.

    Today's society is forcing our senior citizens to use alternative means of communication than they are familiar with. Most people have become comfortable with using computers, smartphones and tablets to replace the "land line" and "snail mail." But there are those that still need simplicity that the widget has provided. As for the widget, just because there is usually no need to interact with it (because it shows the system is protected and all is ok) does not mean it is not being "used." I use the widget constantly, as does everyone I know that uses the program (on my recommendation), to serve as a "call to action" when necessary. Luckily it has never been too often as BD has been able to stop most threats before becoming a problem. I cannot even remember a time that BD allowed a threat to become a problem, but I can remember multiple times when BD had alerted, through the widget, where my intervention was required to eradicate the threat.

    Removing the widget is removing a major end-user functionality. I sincerely hope the developers listen to those that have actually taken the time to respond. I have posted my option in this instance because, giving BD the benefit of the doubt, do not feel they may have a real sense of the numbers who use it; and hope others like myself, who normally do not post in the hope there will be enough feedback to correct the situation without getting involved, will do the same.

  • @Flexx so any news regarding the email sent to the ceo?

  • FlexxFlexx ✭✭✭✭

    Not yet, still waiting !

    I guess they are ignoring stuff.

    Regards

    Flex

  • @Adriana_S I see you logging in but no comments regarding the Security widget, can you tell us more about it now.

  • Widget is most needed and easy to find without which navigating to the app makes it difficult.

  • Kindly bring back the Security Widget. It was very useful, and a big selling point for the product.

    Thank you!

  • BRING BACK THE WIDGET !!!!!!!

  • stay up-to-date with the latest news on the widget and ongoing actions. we must always and always remain mobilized don t forget we are the users we are those who make them live and exist.



  • Another new update of the product that brings nothing, we note again and again the non-presence of the Security Widget. The mobilization therefore continues.

  • The return of the Security Widget is announced, we have won the fight :)

    https://community.bitdefender.com/en/discussion/83687/the-return-of-the-security-widget

  • It's coming back! Yes, you heard it here first!

    We were so impressed by the outpouring of feedback about the widget over the past few months, that we took some time and worked out a plan for the widget's return!

    We're making some improvements and giving it a facelift.

    When will this all happen you ask?

    It's going to be back in Q1 2021. It may seem like a long time, but next year is right around the corner.

    What happened in the first place?

    From our perspective, we tried to cut down the resource costs on our users' systems so that our product would run even more efficiently than it already does. As such, we looked at some usage stats for our features, compared that with how much they pulled in order to run and the widget came up as the main contender.

    Naturally, it seemed like the right choice until we realized how much value it brought to our users. While we decided to bring it back, we also thought to give it a few touch ups on a technical side and a visual facelift to keep it in line with our visual language all throughout our UX.

    Thank you all so much for your contributions and your passion. It's great to see so many people come together and voice their opinions over something they like.

    Hop on over to this thread - where we're going to show you a sneak peak on what we're working on for the return of the widget.

  • Thanks but why wait for the first strimsetre 2021? why not put online and offer an update directly for the next day which will be much better.

  • Please read the When? paragraph on this post for more details on why it's coming in Q1 2021.

  • GautheyGauthey ✭✭
    edited December 2020

    Yes but he does not really explain why to wait for the first strimestre as I see he is ready after the capture.

    There was a product update yesterday or before it could have been integrated at the same time right?

    Because an update for Christmas would have been a great gift for the users

    It will also be good to update this article for the Widget and also explain its comeback and make them comeback :)

    https://www.bitdefender.com/consumer/support/answer/32563/

  • FlexxFlexx ✭✭✭✭
    edited December 2020

    @BogdanB_BD

    1 more things that are to be reconsidered & 1 more thing to introduce.

    1) The percentage of scan that has been removed while scanning the system.

    2) Introduction of time left to scan in the scanning menu so that one can know how much time will be needed for a particular scan to be completed. This is inturn important for people that have busy schedule and need to go to different places, so they can have a specific known time as to when to run a manual scan at different intervals. This is different from scheduled scans.

    And I guess this does not even takes and resources.

    You only have to add 2 basic thing, reintroduction of percentage scan with a new introduction of time left to scan.

    @Andy_BD, @Alex_A, kindly share this with development/ product team and get some information on this till the time @BogdanB_BD sees this comment here.

    Regards

    Flex

    (Bitdefender beta tester 2019/ 2020)

  • This is a major relief! Great news, thank you. This truly saves me from having to put a ton of extra effort into helping the 30+ other people (clients, family, friends) that I help manage systems for and have purchased BD TS for years at my recommendation, and saves the trouble of them asking me to help end their BD TS subscription and look for a different product. I think BD might not even realize how many customers you just retained instead of losing. A true win/win for everyone!

    Thank you to everyone who made the effort to make this happen - users here / BD staff / BD developers alike.

  • GautheyGauthey ✭✭
    edited December 2020

    Hello

    @Andy_BD @BogdanB_BD @Adriana_S

    The whole Widget mobilization team would like him to come back for Christmas, it is already because it would be a good proof of the team of developers towards the users who have not left anything for more than 6 months and it will be a very nice gift from Bitdefender.

  • GautheyGauthey ✭✭
    edited December 2020

    Stay informed day after day of the progress of the Widget's return

    And tomorrow a very interesting article on the real reason for his withdrawal, and the real reasons for his return and you will have why Bidefender wait until the first strimester to make him come back.

    @BogdanB_BD & @Andy_BD are still waiting for us the reasons why the widget comes back that

     for the first strimester and why not update it immediately to reintroduce it.

    Rumor has it that in March it was a joke?


  • I also agree that the widget should be reinstated. I am one of 3 senior users that wait for that all clear to begin using the internet, etc. Also the fact that there is a pop up of any messages that might need some attention, rather than having to go and check on them is a benefit. My spouse is even less computer literate than I am and I have asked him to wait for the green check always; I hate to think if I had to try to explain to him how to open the program....he's more or less not allowed lol or we always seem to have problems.

    I am not fond of the appearance either and when I tried to enter the link from my screen to the user's guide in the support section it was broken and I got a 404 error message! From your notes you say the changes were made for efficiency, however it seems many people do not think this is more efficient. Please listen to your customers and if you really want to know how they feel take a poll on the widget returning. And please fix the broken link.

  • I'd too would like the widget back.

  • I want the widget back. I was looking off and on in Windows and Bitdefender settings trying to figure out on how to turn this feature back on. I too like many on here feel unimportant when so many have asked for something back and BD's ducking out on answering the call to reinstate or put it out there they don't care what we write hear in the forums and they're not putting it back. I still have a year left on BD subscription, after this is up I will re-evaluate my decision to stay with them. I really do like BD above others in the past. So much so, I have been faithfully using them since 2014. In all these years, I have never had to login to the forums to find a resolution to an issue and post that I too, like so many here want the widget back. I would like to see what AV Comparitives rates next years security software companies. Honestly, how many posts will it take to get a response? My next action will be to escalate this beyond forums and contact them directly to express my view on the widget. Seems petty when I read this aloud, but its about pleasing your customers.

  • Hello, it is we who made a massive mobilization for the return of the Widget, you may not have seen it but Bitdefender will reinstate the Security Widget from 2021.

    They acknowledged their mistake, but it would have been better not to delete it and ask the users for their opinion.

    You can see if his return has been officially announced.


    The mobilization community on the Security Widget!

Sign In or Register to comment.