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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: [email protected];
You may obtain a refund by contacting [email protected] within 30 days of your initial purchase or of the automatic renewal date.

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Automatic Subscription Renewal Scam. Any Ideas?

Attention new users and ethical beings everywhere,

Just renewed my subscription, manually, on the 29/12/2022. And, the scummy way that bitdefender hides informed financial consent by not providing a check box (or ANY OTHER ordinary discoverable option) for automatic subscription renewal is still happening.

All new subscribers be aware that bitdefender is a financial scam artist. They use scummy clandestine and unethical business practices to unethically charge any payment linked to their subscriptions.

Bitdefender is running a purposeful and concealed payment scam on their subscriptions.

Please be aware and forewarned that all subscriptions are automatically renewed without your permission. You are NOT provided with a choice and bitdefender purposefully hides and obfuscates this scummy payment scam in the fine print and purposefully makes this UNNECESSARY scummy automatic renewal difficult to cancel.

Bitdefender automatic subscription renewal is a disgusting, repulsive and unnecessary financial scam.

Have a nice day.

Answers

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭

    Hello.

    You can stop the auto-renewal for the Bitdefender subscription, by following these steps:

    Just follow the steps as described in Method 1, because some users in the past reported that the steps from Method 2 didn't stop the auto-renewal.

    Also, from my personal experience, Method 1 did/does the job.

    Finally, you can stop the auto-renewal for the Bitdefender subscription by contacting Customer Support at:

    [email protected]

    Regards.

  • Hello,

    This is a totally unsubstantiated claim and very far from the truth. The reality is, in 2022 most services are subscription based and the antivirus industry is no exception. We are all customers of various services, including myself. Recurring billing is a payment model that enables vendors and service providers to charge their customers at predefined intervals for the products or services they purchase and it's practiced worldwide. It's not something new or fraudulent, as long as consent is given by the user at the time of purchase.

    The Bitdefender security solutions come with an automatic renewal feature that allows you to conveniently retain your protection when your Bitdefender subscription expires, without having to go through all the motions of manually renewing your cyber-security solution. A subscription assumes continuity and is defined by the configuration preferences of the automatic renewal feature. Of course, you will receive an email notification before the actual renewal takes place.

    This notification will provide you with all the details about automatic renewal, including a link for easy cancellation of the service. If the auto renewal option remains active, your Bitdefender subscription will be automatically extended and this will keep your defenses activated without interruption for all devices covered by your current subscription.

    Please keep in mind that, whether you want to activate the renewal option or disable it, you can do it anytime. 

    You can cancel the automatic charges for your subscription by logging in to your Bitdefender Account and disable automatic renewal, or by contacting Customer Support at: [email protected]

    If you have agreed to permit Bitdefender to automatically renew your subscription by charging a valid credit card number which you have provided to Bitdefender, your subscription will be automatically renewed prior to the expiration of the term and each anniversary thereafter for a fee no greater than Bitdefender's then-current price, excluding promotional and discount pricing.

    The automatic renewal pricing is not linked to ongoing offers, discounts and promotions available at our official website or at different points of sale throughout our Partner Network and for this reason we are trying to offer our customers the opportunity to manually renew at favorable prices during the subscription period.

    The price at which the auto-renewal is applied can be seen in automatic notifications so that any customer has the opportunity to request either the deactivation of the option, or a more advantageous offer.

    Also, we try to ensure maximum transparency on the Auto renewal process both through the information available at the time of purchase, on the product page and shopping cart and through the email notifications before the renewal is performed. It is always the client's decision if he wants to keep the Auto Renewal on or off.

    I hope my explanation brings more clarity.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

  • Pids
    Pids -
    edited August 2023

    This bloody scam is true. I specifically requested to have this feature turned off last year nearing the renewal date. Now, I have just received an email notice that my subscription will be automatically renewed using 2checkout.

    Til now still looking for the option to turn it off before the due date!

    What a professional scam! LET ME RENEW MY SUBSCRIPTION ACCDG TO MY PREFERRED DATE! DONT HOLD A GUN AGAINST MY HEAD!!!!

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭

    @Pids

    Hello.

    You can stop the auto-renewal for the Bitdefender subscription, by following these steps:

    Just follow the steps as described in Method 1, because some users in the past reported that the steps from Method 2 didn't stop the auto-renewal.

    From my personal experience, Method 1 did and still does the job for stopping the auto-renewal.

    Also, you can stop the auto-renewal for the Bitdefender subscription by contacting Customer Support at:

    [email protected]

    Finally, you may obtain a refund by contacting:

    [email protected]

    within 30 days of your initial purchase or of the automatic renewal date.

    Regards.

  • Hello @Pids,

    Based on my findings, in August 2022 you have requested the deactivation of the automatic renewal feature for the Family Pack subscription you have purchased back in 2021. This has been disabled as per your request, however, you have renewed your protection manually by placing a new Family Pack order in September 2022 and since the automatic renewal preferences are not kept from one individual order to another, this subscription was due to renew automatically on September 18, 2023. This is no longer the case, as the feature was successfully disabled for this order as well.

    Remember that the automatic renewal feature is enabled by default for all Bitdefender orders placed online on the official website. So, if you have disabled the automatic renewal feature for a previous purchase, this doesn't mean that all future orders will have this feature disabled as well, so you have to turn it off manually.

    There is no scam here, please see my above post from December that explains how the automatic renewal feature works.

    I hope the information is helpful.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user