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Two weeks ago, I renewed my licence of BDIS 2009 toward BDIS 2011 on my
desktop (K10, 4 Gig Ram,Win XP 32 bits, SSD Vertex Turbo, Ethernet Nvidia + Marvel)
laptop (Core2 duo, 4 Gig Ram, Win XP 32 bits, SSD Vertex, Ethernet Intel Pro Wireless).
Since then, the product that I used for years with pleasure is giving me serious headaches as it is not possible to get into Windows (except in safe mode) after the second or third reboot even if the product is well installed and working fine just before the lock down situation to occur!
The same issue is occurring on both platforms (laptop and desktop). The common point on these two is the SSD (and maybe others HD software’s installed).
I uninstalled and reinstalled countless ( + 20 ) times (Yes with clean removal using the BD_uninstall_tool) on both computers. There is no other antivirus suite installed. I tried to boot with a lot of different combo of services/network adapter/modules activated or deactivated with no result : BD Internet Security 2011 is bricking my computers all the time!
Initially, I was putting the C:\temp folder on the Ram drive that was deleted at each reboot. But I switch this back to the SSD for insuring persistence of any install file.
Same remark about the Internet temp files. No better success in the Windows logging as long as BD Internet Security is installed.
But when I uninstall BDIS2011, then all is ok for Windows logging, except that I have no antivirus ...
Can you please let me know what logs you need to troubleshoot this (sysdump, support tool extract while I am before the third reboot, autorun, ntbtlog.txt, ... others) ?
I am slowly loosing confidence in the product.
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