Bd 2011 No Internet Connection For Registration/updates

RussH@mchsi.com
RussH@mchsi.com
in Installation

Removed McAfee Total Protection 2011 though control panel and their removal tools found on this forum.


I purchased from BD website & Installed BD Internet Security last night BUT I had to resort to the trial as it woudl not find my internet connectino for any of the purposes it needs them. I also had to use the full download link found also on this forum as the exe loaded could not find the connection either.


I am able to do email and web surfing fine it is ONLY the BD product update/validation/registration that can't find the internet.


Dell Precision Laptop XP SP3


Thank you,


Russ

Comments

  • Unknown
    Unknown

    Hi Russ,


    Please provide me with the support tool logs as explained below and also with a screenshot showing the error you receive when you try to register / activate BitDefender.


    [how to create SupportTool log file]


    Follow the steps explained in THIS article then send me a PM with the generated log file along with a detailed description of the issue you encounter and the link to this topic.


    Looking forward to your answer!

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