I Am Having Daily Bsod Daily Freeze Up
I cannot get past one day without the pc freezing up on reboot. Please help Never had this problem with BD 2011.
JL
Comments
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Hi
Please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?showtopic=29927
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
Thank you.0 -
Hello
In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.
Please follow the steps below and send us the result:
a ) Go to this page
http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.
b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;
c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;
d ) Click on the Disk icon right under File and chose any location folder on your computer;
e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
We will analyze the information you sent and then reply with a possible solution in the shortest time.
Have a nice day.0 -
Cristi,
I completed the autoruns extract and sent you a PM with the link.
JimL0 -
Hi Jim
Could please reupload that file?
When I try to download it, the webserver reports the link as invalid.
Thank you.0 -
Hi Jim
Could please reupload that file?
When I try to download it, the webserver reports the link as invalid.
Thank you.
I sent you another PM with the Autoruns Link. Not sure why but the message sent folder does not show me sending the message to you. do you have me blocked by chance? I also tried sending you a PM with the link to the file generated from the supporttool you requested earlier in this discussion. It also does not show as being sent. The word [block] is showing next to your name in my inbox from sender. I can resend both links once I know they will get to you.
JL0 -
Hi
Since we are not allowed to assist you via PM, please note that I've used your email address(the one that you used to register on Bitdefender Forum) and I've created on your behalf this ticket ID:
201112071022033
I will send you further instructions via email in about 15 minutes.
Thank you.0 -
Hi
Since we are not allowed to assist you via PM, please note that I've used your email address(the one that you used to register on Bitdefender Forum) and I've created on your behalf this ticket ID:
201112071022033
I will send you further instructions via email in about 15 minutes.
Thank you.
I got your email. I will work on my PC this evening. Thanks.
JL0 -
Hello Jim
Thank you very much for your feedback.
If you need assistance, I am here for you.
Take care.0 -
Hello Jim
Thank you very much for your feedback.
If you need assistance, I am here for you.
Take care.
I completed everything you suggested in the email and so far so good. I have not had any freeze up on reboot since making and and updating my system. One thing to note prior to your email, I used the uninstall tool and reinstalled the 64 bit product from the link in this forum because I have 64 bit Vista. All seems to be working properly. Thank you for your help.0 -
Welcome back.
Thank you for your feedback.
If you still need assistance, I am here for you.
Take care.
Case resolved.0
