Many Problems With Bdis 2012

Chris,

I've also noticed occasional multiple instances of pchooklaunch32.exe running. That can't be normal.

Thanks,

Leighton

Chris,

Can't add entries in "Antivirus|Exclusions|Processes" to exclude a process. I added a file to be excluded, and when I tried to exclude the process, was unable to add ANY process exclusions.

Thanks,

Leighton

Chris,

FYI, I went into MSCONFIG and disabled all unnecessary boot items except for Sound, Keyboard and Mouse. Got the exact same results. That makes me feel better that there isn't a conflict with my other applications.

I also used your BDuninstaller and completely uninstalled then re-installed BDIS. I was able to add exclusions and was able to enable "Active virus control". Everything looked fine until I rebooted. The exclusions were gone, and I couldn't enable "Active virus control". Isn't that controlled by "pchooklaunch32" & "pchooklaunch64". I was seeing a problem with them before.

Thanks,

Leighton

Christian,

Is there any activity going on here? It appears that during the initial installation phase, all of the modules involved in BDIS are turned on and running. As soon as I reboot, the registry seems to have lost track of where the modules and associated dll's are located.

It looks like the antivirus is partially working, and as far as I can tell, the firewall is not running. I would expect to see something in "Services" or "Task Manager" indicating something about a firewall. There is nothing. When I look at the settings for the firewall, and check the "Application Rules", the only apps listed are the ones first executed while it was freshly installed (before a reboot).

Please let me know what is going on. I don't know if I'm protected or not. At this rate, I'd feel safer running "Microsoft Security Essentials" and the "Windows Firewall".

Thanks,

Leighton

RE: Ticket 201112141013079

Are you guys making any progress? I can't be the only one with this problem.

I'm also curious as to what happened to "bdupd.dll". It sounds like it is for updates. During the initial install, it is installed in "Antivirus_000_001" directory. After the first update to the database and the concomitant reboot, it disappears completely. There is no "bdupd.dll" anywhere.

Please, let's start the new year off with a little success story. It would be nice if all of the features actually worked.

Thanks,

Leighton

Are you guys making any progress? I can't be the only one with this problem.

I'm also curious as to what happened to "bdupd.dll". It sounds like it is for updates. During the initial install, it is installed in "Antivirus_000_001" directory. After the first update to the database and the concomitant reboot, it disappears completely. There is no "bdupd.dll" anywhere.

Please, let's start the new year off with a little success story. It would be nice if all of the features actually worked.

Thanks,

Leighton

It seems that the "BDUpd.dll" issue has been resolved, but I still have the following issues:

Can't keep "Intrusion Detection System" turned on. After reboot, it resets to "OFF".

Can't turn on "Active Virus Control" at all. If I click on it, it flashes "ON" then reverts to "OFF".

Can't set "Exclusions", "Excluded Processes" at all.

I see that there is someone else seeing the same issues (Nick Somebody). So I'm not the only one.

I'm looking forward to the email from your support people.

Thanks,

Leighton

Finally, we have success. Per instructions from development, I ran the "Kaspersky Uninstaller". Of course, if BDIS had worked in the first place, I wouldn't have tried Kaspersky. In any case, the uninstaller rendered my PC useless (no mouse). I tried to do a restore, but Windows claimed that my antivirus software was preventing me from restoring. My only recourse was a complete reinstall of Windows. I'm still trying to reinstall all of the applications (over 100) that were lost after the Windows installation.

At last, I finally have a functional BDIS running on my PC (so far). It's a shame that I had to resort to a complete Windows install in order to make the product (BDIS) work. " />

I trust that an adjustment will be made to my license to make up for the lost month where BDIS was unusable.

Thanks,

Leighton

There are issues and ISSUES. Read through the trouble reports and understand the impact these "issues" have on those experiencing them.

Examples including losing everything on your PC and reinstalling from scratch, performing many recommended time consuming procedures with no positive results, slow response to problems, no simple and coherent way for users to easily find out what issues have been reported and the status (solved [and in what software version or patch], open, or user hallucination), finding out you have been running without protection.

There are catastrophic ISSUES. A mis-formatted screen, a spelling problem, perhaps a broken link to a reference; those are issues. If not flames, certainly you should walk across some hot coals.

In a bizarre way, I can understand re-installing. The installer you get when you download BDIS is actually just a downloader of the real (cloud) installer. There may have been a fix incorporated for another problem that accidentally resolves your problem. It's not really problem-solving by intent. It's problem-solving by serendipity. If the problem goes away, the customer shuts up. End of story. If not... try reinstalling (Take two aspirin and call me in the morning).

I'll really never know why it works now. It may have been something in my environment that was resolved by reinstalling Windows, -or- I just got lucky and the latest version of the installer had incorporated the fix. They'll never tell. I started programming in 1978. When I had a bug, I admitted it and resolved it in less than a day. Minimal customer impact. That's why I don't understand why some of the issues go on for months at a time. Of course, my software only affected 500 people within the corporation on similar mainframes.

Oh well, c'est la vie,

Leighton