Cannot Update Bitdefender 2012
I can't update my Bitdefender 2012 through autoupdates. I recieve error ~1008.
I've attempted to use the Proxy "on" function, that doesn't fix it. Guidance is appreciated.
Comments
-
Hello
Welcome to our forums.
Please save the update patch from the following link on your Desktop:
http://www.bitdefender.com/files/Knowledge.../patch_0036.exe
Now restart your PC in Safe Mode and run that patch(for Windows Vista/7, right click on the file patch_0036.exe and choose Run as administrator).
Reboot your machine in Normal Mode, open Bitdefender using the desktop icon and click on Update now button.
A product update was released. Your build should be 15.0.37.1560(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).
In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).
Changelog:
http://forum.bitdefender.com/index.php?showtopic=28172
Let me know if the situation is solved.
[How to restart in Safe Mode]
- Restart the computer (Windows Start button - Turn Off - Restart);
- Press the "F8" key several times before Microsoft Windows begins to load; you need to press "F8" until you will be displayed a text menu;
- Select "SAFE MODE with Networking" in the text menu and press "Enter".
- Wait while Windows loads in Safe Mode; this process ends with a confirmation message; click "OK" to acknowledge.
Have a nice day.0 -
I am not familiar with updating security programs. I have a BD 2011 and would like to ask how can I update it to 2012?
0 -
It did not work - I checked the build after running the patch and it shows 15.0.37.1560, but it still does not allow me to update the virus definitions and I get error -1008 whenever I try.
Hello
Welcome to our forums.
Please save the update patch from the following link on your Desktop:
http://www.bitdefender.com/files/Knowledge.../patch_0036.exe
Now restart your PC in Safe Mode and run that patch(for Windows Vista/7, right click on the file patch_0036.exe and choose Run as administrator).
Reboot your machine in Normal Mode, open Bitdefender using the desktop icon and click on Update now button.
A product update was released. Your build should be 15.0.37.1560(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).
In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).
Changelog:
http://forum.bitdefender.com/index.php?showtopic=28172
Let me know if the situation is solved.
[How to restart in Safe Mode]
- Restart the computer (Windows Start button - Turn Off - Restart);
- Press the "F8" key several times before Microsoft Windows begins to load; you need to press "F8" until you will be displayed a text menu;
- Select "SAFE MODE with Networking" in the text menu and press "Enter".
- Wait while Windows loads in Safe Mode; this process ends with a confirmation message; click "OK" to acknowledge.
Have a nice day.0 -
Hey Christian - any idea what might be wrong? Anything else I can do?
It did not work - I checked the build after running the patch and it shows 15.0.37.1560, but it still does not allow me to update the virus definitions and I get error -1008 whenever I try.0 -
Hello
Do you have a wireless connection or a mobile connection? Do you have a router?
Thank you.0 -
I'm wired through an Army network - it started to work occassionally the other day and I'm wondering if BitDefender's update errors out if the connection is below a certain speed which sometimes happens here. It updates fine when I am at home on my network there (I was able to get some leave over the last few days and tested it).
Thoughts?Hello
Do you have a wireless connection or a mobile connection? Do you have a router?
Thank you.0 -
I'm wired through an Army network - it started to work occassionally the other day and I'm wondering if BitDefender's update errors out if the connection is below a certain speed which sometimes happens here. It updates fine when I am at home on my network there (I was able to get some leave over the last few days and tested it).
Thoughts?Hello
Do you have a wireless connection or a mobile connection? Do you have a router?
Thank you.0 -
Hi
In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.
Please follow the steps below and send us the result:
a ) Go to this page
http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.
b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;
c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;
d ) Click on the Disk icon right under File and chose any location folder on your computer;
e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
We will analyze the information you sent and then reply with a possible solution in the shortest time.
Have a nice day.0 -
I tried sending you the link for the file through PM as requested - the system says the messages ahve been sent but nothing appears in my sent items so I am unsure if you've received the link to the requested file or not.
Hi
In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.
Please follow the steps below and send us the result:
a ) Go to this page
http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.
b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;
c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;
d ) Click on the Disk icon right under File and chose any location folder on your computer;
e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
We will analyze the information you sent and then reply with a possible solution in the shortest time.
Have a nice day.0 -
Hello
Do you connect to the internet via Proxy?
I can see that you have a wireless connection.
Thank you.0 -
I tried sending you the link for the file through PM as requested - the system says the messages ahve been sent but nothing appears in my sent items so I am unsure if you've received the link to the requested file or not.
Hi... Sorry to but in. I had the same problem, couldn't tell if the message was sent or not. If you look closer, down at the bottom, you will see a check box 'Add a copy of this message to my sent items folder'. Check that before you send the message and you will see it in your sent items folder.0 -
Hey Christian - no, I don't use Wireless in most cases, just wired through a proxy here in our housing unit. When I am home I use wifi, but it connects fine and updates from that network.
I'm beginning to think the problem is related somehow to our network. I checked the "proxy" box, but didn't notice any improvement.
@Ozzie - thanks! I didn't even notice that!Hi... Sorry to but in. I had the same problem, couldn't tell if the message was sent or not. If you look closer, down at the bottom, you will see a check box 'Add a copy of this message to my sent items folder'. Check that before you send the message and you will see it in your sent items folder.0 -
Hello
Welcome back.
Since you mentioned that the updates are working properly via WiFi, you need to see the proxy settings from the product, you can find them in Settings->General, the Advanced tab.
Have a great weekend!0
