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Bitdefender Blocking Latest Definition From Counterspy

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Herens
Herens
in Malware talk

Hi,


I'm currently using Bitdefender Internet Security V10 - build 247 as main AV and firewall. But I'm also using 2 other anti-spyware products (for 2 years now).


One of them is Counterspy from Sunbelt software.


Bitdefender is blocking their definition nr 661 since a few days. The report says : file c:\program files\sunbelt software\counterspy\consumer\csc2.5u-en-661-i.sbc


is infected with Generic.NetAdware.3EEE8D75.


I have contacted Counterspy and Bitdefender. Counterspy told me that this was a false positive. I have got no answer from Bitdefender support team until now.


Can somebody confirm (or not) that this is indeed a false positive?


Thanks in advance for your advice.

Comments

  • Niels
    Niels ✭
    Options

    Hello Stéphane H


    This is most likely a false positiv. You have to wait till a virus researcher take a look at it. Archive it and use infected as password. Upload the sample if it's not too big (there is 2 mb size limit). If it isn't possible to upload because we just moved from server send it to the address saying that it could be a false positiv and attach it also. That is the most quickest way to do.


    Send it also via mail to this address virus_submission AT bitdefender DOT com


    You can exclude from being detected by doing this go to antivirus,shield,custom level,exclude path from scan click on + and browse now to the installation folder sunbelt software.


    Best regards


    Niels

  • vlad
    vlad
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    Please attach the file to a post here and I'll fix it (it's very likely a FA, probably because the heuristic filter picks up improperly encrypted malware patterns in their signatures).

  • Herens
    Herens
    Options

    Hi all,


    Thanks for your answers.


    I have zipped the file and tried to upload it here, but I get this message : "Upload failed. Please ask the administrator to ensure the uploads directory is available"


    Size cannot be an issue because the file is around 35 Kb.


    I will now send it via mail.

  • Herens
    Herens
    Options

    Hi all,


    I don't know who took action (maybe an analyst at virus_submission@bitdefender.com), but this problem is now solved. I was now able to download the latest definitions without having them blocked by Bitdefender.


    Thank you!

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