Bdis2012 Blocks Vlc & Foobar2000.

werby3
werby3
in Firewall

Hi,


I've recently installed BDIS2012(Built:15.0.35.1486), on Win 7 Ultimate 64bit.


VLC media player and Foobar2000 media player cannot play internet radio streams (even with firewall off).


With BDIS2011 there was not any problem.


Any Idea?


Thank you

«1

Comments

  • rootkit
    rootkit ✭✭✭

    Hi :)


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Thank you.

  • rootkit
    rootkit ✭✭✭
    edited January 2012

    Hi :)


    Thank you for the files.


    First of all, please accept our apologies for the situation created. Please follow the steps below to check if the issue persists.


    1. Open BitDefender -> Settings -> Update -> here check the box next to "Prompt me before downloading updates". When an update is performed, you will see a box from which I kindly ask you to choose ONLY Signatures Update (do not perform product updates, otherwise the solution below will be canceled).


    2. Restart your computer in Safe Mode:


    [How to restart in Safe Mode]


    - Restart the computer (Windows Start button - Turn Off - Restart);


    - Press the "F8" key several times before Microsoft Windows begins to load; you need to press "F8" until you will be displayed a text menu;


    - Select "SAFE MODE" in the text menu and press "Enter".


    - Wait while Windows loads in Safe Mode; this process ends with a confirmation message; click "OK" to acknowledge.


    3. Go to C:\Program Files\BitDefender\BitDefender 2012, find the file called "bdtl.dll" and rename it to "bdtl.dl_".


    4. Restart the computer normally and let me know if the issue persists.


    I am looking forward to hearing from you.

  • werby3
    werby3

    Hi,


    I've already sent you a PM with d/l link.


    I am waiting for an answer.


    Thanks for the immediate response.


    Regards

  • werby3
    werby3

    Hi,


    I've renamed bdtl.dll and players play the streams perfectly.


    Is there any security problem now?


    THNX

  • werby3
    werby3

    Hi


    After BDIS 2012 update (15.0.36.1530) the issue still remains. Is there any hope to fix it or should I go back to BDIS 2011 again?


    THNX

  • werby3
    werby3

    Hello,


    Any answer???


    P.S. I use Foobar2000 all the day (even in my restaurant) so it's very important to me.


    Thanks

  • rootkit
    rootkit ✭✭✭

    Hello :)


    The update was not delivered for this issue in the latest product update.


    Until new information, please leave that file renamed.


    Thank you for your patience and for the cooperation with BitDefender team.


    Take care.

  • steffenra
    steffenra

    Hi werby3!


    If you would like to get foobar2k get running with the always updated "bdtl.dll", please do following:


    In foobar2k go to "Preferences" -> "Networking"


    Tick off "Enable dynamic track titles"


    foobar2k is now connecting to the radio stream server again.


    Unfortunately the track listing do not work anymore, which is no solution.


    Maybe this information helps BD to solve this problem!


    Best regards,


    Steffen

  • werby3
    werby3

    Hi Steffen


    I knew that and of course, the problem is the track listing and broadcaster's names. Also there is no solution (known to me) for VLC. So, we have to wait for a solution (if so). :rolleyes:


    Anyway, thank you very very much for your response!!!


    Have a nice day

  • rootkit
    rootkit ✭✭✭

    Hello :)


    We want to solve the issue no matter the settings from VLC or foobar2000.


    Thank you.

  • rootkit
    rootkit ✭✭✭

    Hello :)


    werby3, please send me a PM with your email address.


    Do not post it here!


    Thank you.

  • werby3
    werby3

    Hi Christian,


    It's done.


    THNX

  • rootkit
    rootkit ✭✭✭

    Hi Peter.


    Please check your inbox. I have sent you an email.


    Thank you.

  • werby3
    werby3

    Hi Cristian,


    I've sent you too.


    THNX

  • werby3
    werby3

    Hi Cristian,


    You said me that everything's OK but when I rename again "bdtl.dll" the issue is still there.


    Should I wait for an update to solve this?


    Thank you

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Yes, you need to wait for the update to be released. Until them, please let that file renamed.


    When Bitdefender is searching for an update on our servers, it also checks the file versions. Even if we leave the new version on your PC, it will be replaced automatically with the version from our servers and after a restart, you will still encounter the same issue.


    Thank you for understanding.

  • werby3
    werby3
    edited February 2012

    Ok. I'm waiting for your news.


    Thank you very very much for all.


    Have a nice day

  • rootkit
    rootkit ✭✭✭
    edited February 2012

    Hello :)


    Thank you for your feedback.


    Let me know if you need any information.


    Take care.

  • steffenra
    steffenra

    Hi Christian,


    nice to hear, that you are on this issue!


    Would be nice to hear from you soon with a solution. :)


    Best regards,


    Steffen

  • rootkit
    rootkit ✭✭✭
    edited March 2012

    Hello :)


    I just received some news.


    The should be delivered in the next build, .37. For now I don't have an ETA, but I will try to get more information on this.


    Thank you.

  • Tropheus
    Tropheus
    edited March 2012
    Hello :)


    I just received some news.


    The update should be delivered in the next build, .37. For now I don't have an ETA, but I will try to get more information on this.


    Thank you.


    I have this same problem were VLC does not stream and is unable to do updates.


    It looks like build .37 rolled out yesterday but it has not fixed this problem on my PC?

  • werby3
    werby3
    I have this same problem were VLC does not stream and is unable to do updates.


    It looks like build .37 rolled out yesterday but it has not fixed this problem on my PC?


    Hi,


    I confirm that. Here foobar2000 is OK but for VLC the issue still remains.


    So, we have to wait... :unsure:


    Thanks

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Our developers fixed the issue with foobar2000 and the one for VLC Media Player is still in the testing part.


    It will be released in the next product update or it will be pushed to our servers as a standalone update.


    I will let you know when the fix will be released.


    Take care.

  • werby3
    werby3
    edited March 2012

    Hi Christian,


    I' ve recently "discovered" another case for the same issue.


    There is a version of adobe flash player-embedded in html-that BDIS2012 blocks.


    When "bdtl.dll" is renamed, player is OK.


    Bellow are some links for you to visit and see what I mean:


    http://effe5.listen2myradio.com/


    http://radiomanantial.listen2myradio.com/


    http://3macedonianculture.listen2myradio.com/


    http://kalien.listen2myradio.com/


    Please try the little gray player next to Windows Media Player.


    Thank you

  • rootkit
    rootkit ✭✭✭

    Hello :)


    I managed to reproduce the issue on my test machines.


    I created a request about this and all the data was sent to our developers.


    Thank you for reporting this. We will do our best to solve this ASAP.


    Take care.

  • Tropheus
    Tropheus
    Hello :)


    I managed to reproduce the issue on my test machines.


    I created a request about this and all the data was sent to our developers.


    Thank you for reporting this. We will do our best to solve this ASAP.


    Take care.


    Hi Christian,


    Is there any news on this update / fix yet?


    Streaming video through VLC is very important for me and its been over 2 months now since the problem was first reported with no fix.......

  • rootkit
    rootkit ✭✭✭

    Hello :)


    A product update was released. Your build should be 15.0.38.1604(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).


    In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).


    Changelog:


    http://forum.bitdefender.com/index.php?sho...st&p=139660


    Fixes + features:


    Integrate Active Virus Control 3.9.******;


    Integrate TrafficLight SDK 1.5.0.128;


    VLC Media Player 2.x can not be updated;


    VLC Media Player 2.x streaming is blocked;


    Have a great weekend! ;)

  • werby3
    werby3
    edited March 2012

    Hello Christian,


    Unfortunately issue is still remaining.


    VLC 1.1.11 and 2.0.1 still CANNOT play web radio streams. At least for me.


    Maybe on 2013 version :rolleyes:


    Have a good day!

  • Tropheus
    Tropheus

    I noticed this update last week and can confirm that it has not worked, neither the VLC update or streaming works......


    I am using the latest version of VLC 2.01 and running Windows Vista


    The only way I can get VLC to update or stream is by renaming the .dll file.


    Have a nice weekend...........

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Welcome back.


    Could you please post here some streams so I can run some tests?


    Also, please tell me what internet connection do you user? Wireless or wired? Are you behind a router with firewall?


    Thank you.

  • Tropheus
    Tropheus
    Hello :)


    Welcome back.


    Could you please post here some streams so I can run some tests?


    Also, please tell me what internet connection do you user? Wireless or wired? Are you behind a router with firewall?


    Thank you.


    I stream live TV from a satellite receiver wireless and wired through a Draytec router, but the problem should not be with the router as it only stops streaming when the bdtl.dll file is present, when it is renamed to bdtl._ll all works fine. I also stream to other PC's that do not have BD installed with other AV programs installed and they have no problem.


    I have followed all of your instructions on creating exceptions for the VLC.exe file and allowed all access from the receivers IP address.....


    I have sent logs to Bitdefender support and been assured that the problem will be fixed on the next updates -- 3 updates ago now and almost 3 months......

  • werby3
    werby3
    edited April 2012

    Hi Christian,


    I try to connect to a simple web radio (i.e. " http://shoutcast.omroep.nl:8192/ " or " http://broadcast.infomaniak.net/jazzradio-high.mp3 " ) but nothing. Also in VLC/Playlist under "Internet", there are some links ("Free Music Charts", "Icecast Radio Directory" etc.) that don't work. And of course I'm behind a (wired and wireless) router firewall but if "bdtl.dll" is renamed, everything's ok.


    Have a nice Sunday!

  • rootkit
    rootkit ✭✭✭

    Hello :)


    I am currently testing some thing and I will get back to you with an answer.


    Thank you for your patience.

  • Tropheus
    Tropheus
    Hello :)


    I am currently testing some thing and I will get back to you with an answer.


    Thank you for your patience.


    Thank you Christian,


    One point I may add that may be of help. The problem is from streaming Live TV from a satellite receiver over VLC and updating VLC it returns an error. I have no problem streaming recorded TV from the same satellite receiver with VLC.....


    If you need any error logs or the live TV streaming string let me know.....

  • rootkit
    rootkit ✭✭✭
    edited April 2012

    Hello everyone :)


    I can tell you for sure that the update for this issue was rescheduled for .39 build. But no worries :)


    I have a solution for your case. Tomorrow I will send you an email with all the details(I will create a ticket using the email that you used to register on the forums).


    Basically, you will need to replace some folders in Safe Mode and VLC Media Player 2.x will check for product updates and also those streams will work properly and this without renaming any files or setting updates to prompt.


    Now, I will make sure that everything is OK(now testing the streams posted here).


    Thank you for your patience.

  • rootkit
    rootkit ✭✭✭

    Hello everyone :)


    Please check your inbox in about 30 minutes, I will send you some instructions.


    Take care.

  • werby3
    werby3

    Hello Christian,


    Now everytrhing's OK. Web radio streams and TV or SAT streams play fine. Of course -if I understand- now we have no automatic product update and we have to wait for .39 update.


    Thank you very very much for all you've done!!!


    P S.: Please take a look at your PM. I've sent you an important for me message.


    Have a nice day!!! :)

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Thank you for your feedback.


    Indeed, when .39 build will be released, you will have to revert the changes in that XML file or repair the product.


    When the update will be released, the changelog will be posted here:


    http://forum.bitdefender.com/index.php?sho...iew=getlastpost


    Take care.

  • Tropheus
    Tropheus
    Hello :)


    Thank you for your feedback.


    Indeed, when .39 build will be released, you will have to revert the changes in that XML file or repair the product.


    When the update will be released, the changelog will be posted here:


    http://forum.bitdefender.com/index.php?sho...iew=getlastpost


    Take care.


    Cheers Christian,


    Now streaming Live TV........

  • rootkit
    rootkit ✭✭✭
    edited April 2012

    Hello :)


    These are great news.


    The update will be available for everyone in the next product update.


    Have a great weekend!

  • BruntFCA
    BruntFCA
    Hello :)


    These are great news.


    The update will be available for everyone in the next product update.


    Have a great weekend!


    Hi, I also have the VLC problem. It's by far better than Media Player. Any ETA on .39 update fix. Many thanks.

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Welcome back!


    The .39 build is expected at the end of the month. If you can wait until then, I can send you a small workaround via email.


    Do you want this?


    Have a great weekend!

  • svallentinn
    svallentinn
    Christian[/size]' date='Apr 21 2012, 03:35 PM' post='141814']


    Hello :)


    Welcome back!


    The .39 build is expected at the end of the month. If you can wait until then, I can send you a small workaround via email.


    Do you want this?


    Have a great weekend!


    when will be realeased the next product update? at the end of may? june?

  • sloba
    sloba

    Try this solution, works for me.


    http://forum.bitdefender.com/index.php?sho...st&p=143091


    post-104372-1338037342_thumb.png

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Welcome to the forums!


    The issue has been fixed, please follow the instructions from the like posted by Sloba.


    Take care.

  • svallentinn
    svallentinn
    Hello :)


    Welcome to the forums!


    The issue has been fixed, please follow the instructions from the like posted by Sloba.


    Take care.


    hy :)


    i'm still stuck on version .38


    i/ve done everything several times, bit unninstall, ccleaner..


    Untitled.jpg


    post-105346-1338292526_thumb.jpg

  • werby3
    werby3

    Hello


    @ sval2002> Just update and restart.


    Sloba> Thank you very much.


    @ Christian> Next time, when I'm waiting for a fixing, I'll ask Sloba.


    Regards

  • svallentinn
    svallentinn
    Hello


    @ sval2002> Just update and restart.


    Sloba> Thank you very much.


    @ Christian> Next time, when I'm waiting for a fixing, I'll ask Sloba.


    Regards


    i updated and restarted. nothing

  • werby3
    werby3
    edited May 2012

    Hi


    For me (BDIS2012 on Win7 x64 Ultimate sp1) works fine.


    Maybe this update is not for BDTS.


    Christian knows...


    Bye

  • rootkit
    rootkit ✭✭✭

    Hello :)


    When we release an update, it's for all "flavors" of Bitdefender :D


    Do you have the latest build of VLC Media Player?


    Have a great weekend!

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