Firewall Wont Allow Internet Access

I still have an annoying issue. I'm not entirely sure if it's Bitdefender causing it or what though. The issue only started only after that one update failed though.

Anyway I have that blank Bitdefender window open and ALSO all of my desktop icons are all lined up on the left hand side whenever my computer starts up. It's very annoying having to move all your icons each time. I've included a picture of what it looks like. I don't care if you see what my icons are.

I'm unable to send you a PM. But here is the link to my Error Log. http://www.mediafire.com/?360t0nysrxx0m1c

Any luck Christian?

Hello

I recommend you to make a clean install by using these steps and it should all be OK after.

http://forum.bitdefender.com/index.php?act...f=241&id=44

Take care.

I was going to attempt this today because I'm still having issues. BUT.... If I uninstall and reinstall will it need my key again??? Cause I don't have anymore downloads of my key. I have used all 3. I don't want to uninstall to only find out I cant activate it after. During my first installation of the program I had screwed up and had to redo it twice, using all of my keys in the process.

Please let me know if I'll be able to install it again.

Hello

The license is generated per user, not per downloads/installations. You can reinstall the product and use the same key, but not for more than 3 PCs.

Take care.

Hello again Christian......

Today I finally tried to reinstall my 2012 Bitdefender Internet Security from the links I had found in an earlier reply you sent me.

But I have encountered some issues.....

My first issue was that after I uninstalled my current version and then installed the new 2013 version, I STILL have that annoying window popping up whenever I reboot my laptop AND ALSO all of my desktop icons get rearranged to the upper left corner. IT IS VERY ANNOYING. Anyways, that was the original issue I was having and I have sent you screenshots of it in the past. I still have this issue and REINSTALLING did nothing but get me the new 2013 version.

BUT I think I may know where something went wrong. When 2013 got installed my internet didn't work as it changed all of the Bitdefender Firewall settings (An issue i had in the past but resolved it by changing some settings, which you sent to me in a link). It was also trying to do an update when the 2013 was installed but failed immediately because of no internet access. I changed the firewall settings and got internet back and the update was completed. I rebooted after and still have the same problems with the rearranging icons and the blank window appearing.

If you want I can send some more screenshots of the same problem in the past and I can also run and create an error log using the Bitdefender support tool.

ALSO.... I have one more issue. I'm only on the 30 day trial right now as I cannot log in. I guess I forgot my password (which is odd cause I only use 2 different ones). And when I use the forgot password link I try to change it, but the bitdefender website comes up with this little red writing saying "An unknown error has occured. Please try again later"

So I'm also unable to login until that issue is fixed too. If you want I can PM you my login username

Thanks and I hope you can look into and resolve these issues. It will be a big help.