Bit Defender 2013 Slowed My Pc To A Crawl

Purchased bit-defender last night, installed it, and now my computer is really slow. Internet browsing is super slow now, pages that opened up in a second with avast internet security now take almost 5 min. Did i mess up buying this, would like a refund. Maybe stop payment from my credit card.

It must be something wrong with installation. I don't have that problem.

Hi David

Welcome to the forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

1) this morning I started my computer as I usually do and it took nearly half an hour for the login screen to show up and then after typing in my password (this process usually starts the desktop popup and populate my screen with desktop icons about three (3) minutes of waiting) next you know what happens ------- nothing. I am setting there waiting for my screen to be populate with icons and nothing is happening WHY

2) VLC media player 2.0.5 Twoflower this the program I open up in the morning to watch previous nights news from NBC Nightly News to Euronews stations DO YOU WANT KNOW WHAT HAPPEN, MORE THAN LIKELY JUST IGNORE THIS

I waited over an half an hour for VLC media player 2.0.5 Twoflower open up then I would select playlist then channels.com each took from 5 minutes to a half hour to open or at lest response to my click to open each step usually this takes about 5 minutes or so

your asking me why I don't want to use this piece of CRAP I could another spend half explaining, 1) your not going to read this and I am just venting my frustration by typing this out

if by any chance you do read this please let me know if you have phone number for a help desk or some kind online chat that can offer help those that NEED HELP try to figure out why this piece of CRAP is not working

so what do mean that BITDEFENDER was installed incorrectly - stop all other programs from running - did that and still took about an hour to install BITDEFENDER

after installation I ran number programs everything seem to work (MS WORD Project CARS (a game that requires internet access to start DRM issues)) until next morning when this happen

so after two (2) hoyrs of my computer doing something that should take ten (10) minutes to do I un-install the CRAPTASTIC program

if by any chance you do read this please let me know if you have phone number for a help desk or some kind online chat that can offer help those that NEED HELP try to figure out why this piece of CRAP is not working

Hello background and welcome to the forum,

Check this link and choose the way you think it will be easiest to get help from Technical Support.

http://www.bitdefender.com/support/contact-us.html

By the way, did you set "On-Access Scanning" or "Active Virus Control" to Aggressive Mode ?

(main bitdefender window<settings<antivirus)

If you did that, change to Normal Mode and restart your computer.

Let us know what have you done.

Regards.