[resolved In 16.2x] Update Has Disappeared

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Comments

  • matarabun
    matarabun
    right click on the bitdefender taskbar icon


    i mean = right click on the bitdefender tray icon - update now *

  • rootkit
    rootkit ✭✭✭
    edited August 2012

    Hello :)


    For those that still encounter the same issue, please post here the content of this file:




    C:\Program Files\Bitdefender\Bitdefender 2013\installer\patches.xml


    You can view the content with Notepad.


    It should look like this:


    <?xml version="1.0" encoding="utf-8" standalone="yes" ?>


    <scripts>


    <preinstall>


    <****** name="patch_16.12_0001_beta_enablebdch.gpx" result="0" runcount="1" />


    <****** name="version.gpx" result="0" runcount="0" />


    </preinstall>


    <postinstall>


    <****** name="patch_16.13_0002.gpx" result="0" runcount="1" />


    <****** name="patch_16.15.0005_as.gpx" result="0" runcount="1" />


    <****** name="patch_16.15_0006_addKeys.gpx" result="0" runcount="1" />


    </postinstall>


    <postrestart>


    <****** name="patch_16.15_0007_removeFiles.gpx" result="0" runcount="1" />


    <****** name="patch_16.18_0001_p2p.gpx" result="0" runcount="2" />


    <****** name="patch_16.18_0010.gpx" result="0" />


    </postrestart>


    </scripts>


    I need to see if you received the latest patch that we released via Automatic Updates.


    Have a great week!

  • ajorman
    ajorman
    Hello :)


    For those that still encounter the same issue, please post here the content of this file:


    You can view the content with Notepad.


    It should look like this:


    I need to see if you received the latest patch that we released via Automatic Updates.


    Have a great week!


    Hi Christian,


    I'm still experiencing the problem, here is my patches.xml looks like:


    <?xml version="1.0" encoding="utf-8" standalone="yes" ?>


    <scripts>


    <preinstall>


    <****** name="patch_16.12_0001_beta_enablebdch.gpx" result="0" runcount="1" />


    <****** name="version.gpx" result="0" runcount="0" />


    </preinstall>


    <postinstall>


    <****** name="patch_16.13_0002.gpx" result="0" runcount="1" />


    <****** name="patch_16.15.0005_as.gpx" result="0" runcount="1" />


    <****** name="patch_16.15_0006_addKeys.gpx" result="0" runcount="1" />


    </postinstall>


    <postrestart>


    <****** name="patch_16.15_0007_removeFiles.gpx" result="0" runcount="1" />


    <****** name="patch_16.18_0001_p2p.gpx" result="0" runcount="1" />


    <****** name="patch_16.18_0010.gpx" result="0" runcount="1" />


    </postrestart>


    </scripts>


    Can you help me. Thanks

  • rootkit
    rootkit ✭✭✭

    Hi :)


    Welcome to the forums.


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If the file is too big to attach it, upload it on


    http://www.sendspace.com


    or


    http://www.mediafire.com


    and send me a PM with the download link.


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Have a nice day.

  • Firecapt
    Firecapt ✭✭✭

    Here's a strange situation:


    I turn on my computer, click on the "events" portion of the BD widget and I only see 5 modules. I close that window and right click anywhere on my desktop and select "Refresh"; I check the events again and they are all there, and they stay there until the next time I reboot or start-up.


    Go figure :o

  • coolcool1227
    coolcool1227 ✭✭✭

    The issue is back, don't know why? Here is from my system.


    <?xml version="1.0" encoding="utf-8" standalone="yes" ?>


    <scripts>


    <preinstall>


    <****** name="patch_16.12_0001_beta_enablebdch.gpx" result="0" runcount="1" />


    <****** name="version.gpx" result="0" runcount="0" />


    </preinstall>


    <postinstall>


    <****** name="patch_16.13_0002.gpx" result="0" runcount="1" />


    <****** name="patch_16.15.0005_as.gpx" result="0" runcount="1" />


    <****** name="patch_16.15_0006_addKeys.gpx" result="0" runcount="1" />


    </postinstall>


    <postrestart>


    <****** name="patch_16.15_0007_removeFiles.gpx" result="0" runcount="1" />


    <****** name="patch_16.18_0001_p2p.gpx" result="0" runcount="2" />


    <****** name="patch_16.18_0010.gpx" result="0" runcount="1" />


    </postrestart>


    </scripts>

  • Firecapt
    Firecapt ✭✭✭

    ONT,


    Try doing what I mentioned above (right click on the desktop and select "Refresh") then click on the event portion of the widget and see if there is any change.

  • darksaint27
    darksaint27

    Refreshing desktop actually worked, every time the system boot_s up, I have only 5 modules present (out of 9) but after doing refresh, the complete set of modules in all views reappeared. Is this a case to case ocurrence? There may be a permanent fix to this.

  • Firecapt
    Firecapt ✭✭✭

    You've got me!! I just stumbled on this by accident. I hope BD tech support can take this info and use it to devise a permanent fix :D

  • mitza97
    mitza97 ✭

    I confirm this problem...same happen to me. <_<

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Just to be clean on this, the issue is only at interface level, on some machines some registry keys point to the wrong location. The engines or the protection has nothing to do with this.


    For now, the only workaround is a Repair process:


    http://forum.bitdefender.com/index.php?showtopic=35489


    In the next product update scheduled at the end of this month, the issue will be solved by resetting the permissions for those keys.


    Thank you in advance for your patience!

  • darksaint27
    darksaint27

    Mine's fixed already. no more missing modules since yesterday.

  • rootkit
    rootkit ✭✭✭

    Hello :)


    I am glad to hear that.


    I will let you know when the update is released via Automatic Updates and this issue will be solved on all PCs.


    Thank you one more time for understanding and for your patience.


    Have a great day!

  • ALTAMBB57
    ALTAMBB57

    I just tried the repair/uninstall as referenced on this forum. The process got to 65% and crashed. When I rebot my system, the entire system is hosed I can not get an internet connection and even worse my BD is gone. WT__ . I have no idea how to correct my system at this time. I have requested a refund from BD which will only offset the cost of a Geek repair.

  • darksaint27
    darksaint27
    edited August 2012
    I just tried the repair/uninstall as referenced on this forum. The process got to 65% and crashed. When I rebot my system, the entire system is hosed I can not get an internet connection and even worse my BD is gone. WT__ . I have no idea how to correct my system at this time. I have requested a refund from BD which will only offset the cost of a Geek repair.


    Hi there, you may use the Uninstall Tool from here [ Download ] to completely uninstall BD then try reinstalling. If you can't reactivate immediately, you can generate your unique offline registration code from your MyBitdefender Page by entering your current license code, or you can just use the evaluation version until such time you can reactivate via net. See if anything goes right.

  • coolcool1227
    coolcool1227 ✭✭✭

    How long will it take to fix this major issue?

  • rootkit
    rootkit ✭✭✭

    Hello :)


    The build 16.20.xxxx is scheduled for next week. If it will pass all the tests, it will be release and in this build the issue with the main interface should be resolved.


    I will keep you up to date with this.


    Have a great weekend!

  • alexx69
    alexx69 ✭✭
    Hello :)


    The build 16.20.xxxx is scheduled for next week. If it will pass all the tests, it will be release and in this build the issue with the main interface should be resolved.


    I will keep you up to date with this.


    Have a great weekend!


    Greetings to all,


    Thanks Christian for the notice.


    Today was missing me several modules in Settings and Events windows.


    Is the new build planned to fix and some other stuff besides main interface ?


    Thank you,


    Best regards.

  • Lee_S
    Lee_S

    I managed to get my modules back by repairing the installation via the Start and All Programs list (Windows 7).


    The process did stall at 65% as has been noted before, but after rebooting my PC, I went back to the Bitdefender folder via the Start and All programs list. Clicking the repair option forced the installation process to start again.


    All is okay now.

  • AstroMax
    AstroMax

    Thanks Christian.


    Pls check also that (especially FW) settings are kept @ new boot.

  • Harsh
    Harsh
    Hello :)


    The build 16.20.xxxx is scheduled for next week. If it will pass all the tests, it will be release and in this build the issue with the main interface should be resolved.


    I will keep you up to date with this.


    Have a great weekend!


    Hope you release new build soon and it fixes the problem. It is annoying. I am having Bitdefender IS 2013 with update and safego disappeared. :(

  • rootkit
    rootkit ✭✭✭
    Greetings to all,


    Thanks Christian for the notice.


    Today was missing me several modules in Settings and Events windows.


    Is the new build planned to fix and some other stuff besides main interface ?


    Thank you,


    Best regards.


    Hello :)


    The new build will include several fixes, but this one reported in this topic is first one on the list because without the main interface, you can not change the settings in the product or read events.


    I will inform you when the update is on the servers and this topic will be updated.


    http://forum.bitdefender.com/index.php?sho...mp;#entry152958


    Have a wonderful weekend!

  • MartineM
    MartineM

    I hope it is soon, cause now all of a sudden I don't have any events showing anymore.


    and on access scanning is disabled and I can't enable it.


    I am beginning to get e bit scared now that I am not protected anymore.

  • MartineM
    MartineM

    After a reboot all was back again, but the point is that I don't feel safe until all those issues are resolved.

  • Pushkar112
    Pushkar112 ✭

    File Removed Due To Violations

  • JAGUARS
    JAGUARS

    What a BUGGY product is this?too many critical bugs....more than one month has been passed, but no solution to this huge problem and many others....ranks high from top for excellent detection rates but rank high from bottom for support....very very sluggish support day by day for the product problems and forum replies....only one person (Christian) is looking after the forum (English) and if he is on leave, the forum becomes like an orphan. <_<<img class=" />


    Bitdefender is going to be worst day by day.

  • promise26
    promise26
    What a BUGGY product is this?too many critical bugs....more than one month has been passed, but no solution to this huge problem and many others....ranks high from top for excellent detection rates but rank high from bottom for support....very very sluggish support day by day for the product problems and forum replies....only one person (Christian) is looking after the forum (English) and if he is on leave, the forum becomes like an orphan. <_<<img class=" />


    Bitdefender is going to be worst day by day.


    Very true on this that's why i decided to not install mine and return for a refund. The minute my brother see me with new box of Bitdefebder 2013, he warn me to check forum first and glad i did. He told me Bitdefender is nothing but trouble and support is really ###### both phone, chat or email. By looking at this forum, for the most part, i do agree with him.

  • coolcool1227
    coolcool1227 ✭✭✭

    Still not fixed even updated to the latest Build. 16.20.0.1483

  • rootkit
    rootkit ✭✭✭

    Hello :)


    The issue was fixed but a small key has to be deleted and the product will read all the panel from the default location.


    So, for those that still encounter this issue, please download and run this patch:


    http://www.mediafire.com/?z43b4nogcqtyutu


    Select Yes when prompted and reboot the PC.


    All the panels will be restored in the default order if build 16.20 is installed.


    Changelog:


    http://forum.bitdefender.com/index.php?sho...st&p=151654


    http://forum.bitdefender.com/index.php?showtopic=35499


    Have a great weekend!

  • MartineM
    MartineM
    edited September 2012

    Thanks Christian for all the hard work you and maybe others have done.


    All seems fine over here on laptop and PC, fingers crossed it stays this way.


    I had to reboot twice on PC and 3 tilmes at laptop before all showed ok, just saying for others to try reboot a few times.

  • rootkit
    rootkit ✭✭✭

    Hello :)


    You are most welcome, I am glad this is resolved. If that patch is applied after upgrading to 16.20, it will restore the pads.


    Thank you for your feedback!


    Take care.

  • alexx69
    alexx69 ✭✭

    I just completed clean re-install successfully.


    For the first time since I performed ​​the first upgrade from 2012 to 2013 version, i got the B icon on the desktop automatically.


    Safepay icon wasn't located where it should be and did not named correctly, it's still "obk.exe"(antispam32- folder where is placed).


    "Remote Control" and "Sandbox" work properly, also all modules from "Events" and "Settings" are in their place.


    I´m manually placed Safepay icon on the desktop.


    Currently, all looks ok.


    NOTE: Thank you very much for restoring "Update Progress Bar" on the main Bitdefender window.


    Best regards.

  • columbo
    columbo ✭

    All the wonderful fixes and features that are in this build, fantastic. Yet, as you have seen in other posts, and now experienced, the Safepay desktop shortcut doesn't seem to be installing on its own :blink:

  • alexx69
    alexx69 ✭✭
    All the wonderful fixes and features that are in this build, fantastic. Yet, as you have seen in other posts, and now experienced, the Safepay desktop shortcut doesn't seem to be installing on its own :blink:


    We'll see what the next day will bring, although I'm already accustomed to this situation about B and Safepay icons.( B icon currently is ok) :D


    Besides this everything else works great.

  • rootkit
    rootkit ✭✭✭
    edited September 2012

    Hello :)


    I will check the status of the Safepay icon in the new kits.


    If there is something to report to our developers, I will do that.


    Thank you for our feedback!

  • alexx69
    alexx69 ✭✭

    After the new build 16.21.0.1504 my problem with Safepay icon was resolved, but currently I can´t use " Remote Control".


    When i try, i am automatically logged out from "My Bitdefender", this happened to me the first time yesterday.

  • rootkit
    rootkit ✭✭✭
    edited September 2012

    Hello :)


    This issue was resolved with the release of build 16.21.******


    http://forum.bitdefender.com/index.php?showtopic=35498


    @ alexx69


    We will discuss that issue in a dedicated topic.


    Take care.

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