[resolved] Kaspersky Blocks Installation
So I bought a new laptop today and it had a trial installed of Kaspersky. I used CCleaner to remove it and I tried installing Bitdefender 2013 Internet security. After unpacking the files it said: Bitdefender 2013 cannot automatically uninstall Kaspersky... etc
I enabled the option to see hidden folders and I deleted a Kaspersky map in ProgramData, I searched trough my program files aswell but I couldn't find any Kaspersky related folders anymore. I tried to reboot, but still the same problem.
I searched on the internet, and I found this topic: http://forum.bitdefender.com/lofiversion/i...php/t36398.html
I tried what was listed there, but still no succes. Help?
Comments
-
Hi Mapper, and welcome
It sound like you know what you're doing, and have done your research, so forgive me if you have already tried this, as you suggested in your post.
With a new PC I'm sure it meets the system requirements, correct?: http://www.bitdefender.com/solutions/inter...%20Requirements
Did you run the Kaspersky Uninstall tool? I know from the other post there was a list of all the uninstall tools, but let's go directly to the Kaspersky 2012 (I'm assuming it was the 2012 version?) link: http://support.kaspersky.com/faq?print=tru...p;qid=208279463 Reboot the PC
Then run the Bitdefender 2013 Uninstall tool, to clean up our install attempts: http://forum.bitdefender.com/index.php?showtopic=35804 Reboot the PC
Now run CCleaner in Sweep mode, and in Registry mode, deleting any leftover Bitdefender and Kaspersky reg. keys only.
Then try a re-download from here, and see if that works: http://forum.bitdefender.com/index.php?act...f=312&id=53
Keep us posted on your results, or follow up thoughts
Columbo0 -
If the above does not work, attached is the kaspersky xml file. Please check the registry locations to see if these are present on your system.
/applications/core/interface/file/attachment.php?id=10319" data-fileid="10319" rel="">Kaspersky.xml
0 -
Lets try something,
1) First completely uninstall Kaspersky and Bitdefender from their respective Uninstall tools which you can download from here
Uninstall Tools Links For Antivirus Softwares
2) Then follow the instructions according to your skill level from here
How To Completely Uninstall Bitdefender, Detailed Procedure
3) Must search manually for “Bitdefender” and "Kaspersky in System Drive, Registry and Windows Device Manager and delete the entries/items/drivers. For Kaspersky, sometimes there is present hidden driver in the Device Manager, which may not be removed by using even its uninstall tool and you should have to locate and remove it manually.
For that go to RUN and type compmgmt.msc and then go to Device Manager > View > Show hidden devices and locate and remove the Kaspersky entry.
4) Sometimes the latest uninstall tool of Kaspersky also fails to remove it completely. Use the previous version of that.
5) Here is the attached Kaspersky.xml file that contain Kaspersky registry entries detected by Bitdefender. Locate and delete them. I copied this file during the Bitdefender installation.
Hope this will help you./applications/core/interface/file/attachment.php?id=10320" data-fileid="10320" rel="">Kaspersky.xml
0 -
Nice .xml attachment info., Charyb
0 -
Thanks everyone, I had to clean up earlier attemps I think as suggested in the first answer. It just is succesfully installed
0 -
Super, glad to hear it
Between the 3 of us, we were bound and determined to get you up and running
Thank you for posting back with the results, Mapper. Should you need anything else, be sure to ask here on the forum.
Have a great weekend,
Columbo0 -
1. Uninstall Kaspersky
2. Run CCleaner
3. Install Bit0 -
Hello
I am glad that your system is now protected by Bitdefender.
Since this was resolved, I declare the topic closed.
Have a great weekend!0
