Unable To Install Bitdefender
I am unable to complete installation of Bitdefender Anti virus plus 2013 I keep getting this message
"Downloading one of the installation files failed please check you internet connection settings and try again"
Assisstance is appreciated thank you, joho
Comments
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Hi joho, and welcome
You can try downloading the full install version, and run it from the .exe file. If that doesn't resolve the issue for you, please post back
http://forum.bitdefender.com/index.php?showtopic=35494
Kind regards,
Columbo0 -
Hi joho, and welcome
You can try downloading the full install version, and run it from the .exe file. If that doesn't resolve the issue for you, please post back
http://forum.bitdefender.com/index.php?showtopic=35494
Kind regards,
Columbo
I tried again using the links you provided and I get the same message.0 -
Hi joho,
Sorry to hear that suggestion didn't work. Even though this solution is for the 2012 version, go ahead and try it, just in case: http://www.bitdefender.com/site/support/Ho...-issue-886.html
Otherwise, Christian may need to get some follow up information from you, to get up up and running.
Kind regards,
Columbo0 -
Hello
If you use the offline kit, please choose No when prompted to download the latest product update.
If you do this, you can not receive the same message because all the files are stored in the kit and there is nothing to download.
Take care.0 -
Hello
If you use the offline kit, please choose No when prompted to download the latest product update.
If you do this, you can not receive the same message because all the files are stored in the kit and there is nothing to download.
Take care.
Now I get "Bitdefender installation has failed please try again later" (I tried again 7 times)0 -
Now I get "Bitdefender installation has failed please try again later" (I tried again 7 times)
Will system recovery fix the problem? I'm sending all my files etc. to an external storage.
I need my computer for work!!!!0 -
Hello
Have you tried to right click on the installation file and from there to choose Run as administrator?
Thank you!0 -
Hello
Have you tried to right click on the installation file and from there to choose Run as administrator?
Thank you!
Did not work either, I think the problem is with the installer as I was unable to install a different software, now how do I uninstall/repair/reinstall the installer program???
system restore option is getting closer (will this work?)
while my work piles up, I may have to borrow/buy another computer!!!!
Thank you0 -
Hi
Please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?showtopic=29927
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
Have a nice day.0 -
Hello
Please go to Control Panel and uninstall everything in that list related to Microsoft Visual C++ Redistributable (2005, 2008, 2010, etc).
http://windows.microsoft.com/en-US/windows...hange-a-program
Now reboot, run CCleaner to clean up the registry:
http://www.piriform.com/docs/ccleaner/usin...gistry-cleaning
Now, install Microsoft Visual C++ Redistributable 2010 Service Pack 1 first:
http://forum.bitdefender.com/index.php?showtopic=30059
Download Bitdefender Uninstall tool from here, right click on it and choose Run as administrator.
http://www.bitdefender.com/files/Knowledge...nstall_Tool.exe
Reboot again, download the installation kit and right click on it and choose Run as administrator.
Let me know if everything is OK.
Have a great weekend!0 -
Hello
Please go to Control Panel and uninstall everything in that list related to Microsoft Visual C++ Redistributable (2005, 2008, 2010, etc).
http://windows.microsoft.com/en-US/windows...hange-a-program
Now reboot, run CCleaner to clean up the registry:
http://www.piriform.com/docs/ccleaner/usin...gistry-cleaning
Now, install Microsoft Visual C++ Redistributable 2010 Service Pack 1 first:
http://forum.bitdefender.com/index.php?showtopic=30059
Download Bitdefender Uninstall tool from here, right click on it and choose Run as administrator.
http://www.bitdefender.com/files/Knowledge...nstall_Tool.exe
Reboot again, download the installation kit and right click on it and choose Run as administrator.
Let me know if everything is OK.
Have a great weekend!
Sorry for the delay, I can't get past the first step uninstalling (Microsoft Visual), I get this message "The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. contact your support personnel for assistance.0 -
Hello everyone
@ joho
The issue is caused by the Windows installer that is corrupt on your system.
I recommend you to run System File Checker for corrupt files:
http://www.sevenforums.com/tutorials/1538-...le-checker.html
and then try to reinstall it.
Take care.0 -
Hello everyone
@ joho
The issue is caused by the Windows installer that is corrupt on your system.
I recommend you to run System File Checker for corrupt files:
http://www.sevenforums.com/tutorials/1538-...le-checker.html
and then try to reinstall it.
Take care.
Too late! I was forced to do a system recovery! what a nightmare! terrible support from Bitdefender!!!0 -
Hello
Is everything OK now? Did you manage to install the product?
Thank you!0
