Security Widget - Key Is Invalid

tosspint
tosspint
in Installation

I recently installed TS 2013 on my PC running XP sp3. The installation seemed to go ok and now when the security widget is shown it displays a message that my key is invalid and has a hyperlink to activate now. When I click on the link, my key is shown and is indicating it is a full active license with 364 days to go. HOw do I correct this?


Also, earlier in the year I had a trail version installed of BD with a password. I had previously uninstalled the trial version. Now that I have a full version installed, it has picked up the old password of which I do not recall what it was. Can you please tell me how I can reset?

Comments

  • rootkit
    rootkit ✭✭✭
    edited November 2012

    Hello :)


    Please send me a PM with the email address that you used to register the My Bitdefender account and you current license key so I can check them in the system.


    DO NOT POST THEM ON THE FORUMS!


    Thank you!

  • rootkit
    rootkit ✭✭✭

    Hello :)


    I have received your PM.


    Have you tried to repair the product?


    http://forum.bitdefender.com/index.php?showtopic=35489


    Have a great day!

  • tosspint
    tosspint
    Hello :)


    I have received your PM.


    Have you tried to repair the product?


    http://forum.bitdefender.com/index.php?showtopic=35489


    Have a great day!


    Yes, I tried to running the Repair utility. No change.

  • rootkit
    rootkit ✭✭✭

    Hi :)


    Welcome to the forums.


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If the file is too big to attach it, upload it on


    http://www.sendspace.com


    or


    http://www.mediafire.com


    and send me a PM with the download link.


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Have a nice day.

  • tosspint
    tosspint

    I sent you the link via PM a number of weeks ago Christian. Still no update? Now, I am having issues with "Bitdefender Services are loading now, please wait." Nothing but problems since I purchased this software package. I just want it to work instead I get next to no service for a product that has not worked since I paid my money.

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Sorry for the delayed reply.


    Is everything working properly now? The initial situation is still reproducing?


    Should you need any further assistance, please do not hesitate to contact us.


    Have a great day!

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