System Hangs

Mohammad_81
Mohammad_81
edited February 2013 in General

Hi,


I have been using kaspersky for a month (trial version), nothing was wrong


but after some searches in the web I found bitdefender more popular, so I decided to purchase bit defender total security 2013


after installation, I tried to run C Cleaner on my computer but system stopped working, even I couldn't run task manager by pressing Ctrl+ alt+ delete


I was persuaded to reboot laptop by holding power button,


I didn't use C cleaner again, but every time total security tries to perform some sort of action, the system doesn't respond and I should wait until it stops its action


I didn't have this problem with kaspersky ,


what should I do?


thanks for your time.


Operating system :


Windows 7 64bit

Comments

  • columbo
    columbo ✭

    Hi Mohamed, and welcome :)


    See if this post helps with the CCleaner issue: http://forum.bitdefender.com/index.php?s=&...st&p=174047


    :)


    Columbo

  • columbo
    columbo ✭

    Apologies for the misspell of your name, Mohamad, as I let spell check change what I had typed. It's another one of those Monday mornings for me ^_^

  • Mohammad_81
    Mohammad_81
    Apologies for the misspell of your name, Mohamad, as I let spell check change what I had typed. It's another one of those Monday mornings for me ^_^


    Hi Columbo, No problem,


    thanks a lot for your information, I will see the link right now and write you back the result


    thanks again

  • Mohammad_81
    Mohammad_81
    Hi Columbo, No problem,


    thanks a lot for your information, I will see the link right now and write you back the result


    thanks again


    \


    Hi again Columbo,


    Thanks for the thread, the problem solved by C-Cleaner , but I think there is still some problem with bit defender ;) , I mean sometimes the program contemplates so deep that the whole system get Freeze !, I have never seen such problems with other anti viruses before ...

  • columbo
    columbo ✭
    edited February 2013

    You're welcome as far as CCleaner, but could you describe the issues your having a little bit more please.


    Please confirm in Settings that you have these set to normal, especially Active Virus Control, go to Settings/Antivirus/Active Virus Control set to Normal. In Firewall Settings/Advanced have Intrusion Detection System set on Normal. As if these, especially the AVS on high, can cause slow down/freeze issues.

  • coolcool1227
    coolcool1227 ✭✭✭

    Do as Columbo suggested and just for your information "Switch the product to User Mode and also turn ON Paranoid Mode, so that you can Allow the rules manually".

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