Auto Billing

I purchased Bitdefender this month last year. I had problems with it and deleted the entire program. Today I got a email about auto billing failed through Avangate. I did not ask for auto bill, but after a struggle I did find thru Avangate my account number and had to contact them to stop billing. Opened account page and guess what, no where to delete or revoke order process. Found a number (888-247-1614) and called to India and talked to a gentleman who assured me item was cancelled. No verification number or way to be sure he did do what we discussed or if this problem will reoccur.. Bitdefender should consider making it easier to stop practices like this as it certainly reflects on opinions and feelings like other internet crap you get when you give billing info to shady operators!!!! Just my opinion.

Keep in mind the problem was not with Bitdefender billing, but I purchased thru Avangate and read some people purchased thru Digitalriver and were having billing problems. Bitdefender could help its image if they did their own billing and did it in a simple straight forward manner... with a cancel option.

Ron Parish

Texas