[escalated] Search Advisor Not Working

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Comments

  • Georgia
    Georgia ✭✭✭
    edited May 2013

    Hello,


    I kindly ask those of you who are still facing this issue after upgrading to 16.29.0.1830 to post here a support tool:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If the file is too big to attach, upload it on


    http://www.sendspace.com or http://www.mediafire.com


    and post the download link.


    If you were already asked to generate these logs, disregard the above message and just post the ticket ID.


    Thank you.

  • Hello,


    I kindly ask those of you who are still facing this issue after upgrading to 16.29.0.1830 to post here a support tool:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If the file is too big to attach, upload it on


    http://www.sendspace.com or http://www.mediafire.com


    and post the download link.


    If you were already asked to generate these logs, disregard the above message and just post the ticket ID.


    Thank you.


    Link below. I submitted a ticket about it last week, but still haven't heard anything.


    http://www.sendspace.com/file/s5liba

  • Hi,


    In French version of Bitdefender Antivirus Plus, I did not received the new product 16.29.0.1830. Why??


    Thank you!

  • Search advisor stops working with google when I'm logged in into google account . It works when logged out. I tried it in Opera, Chrome, IE and it's the same thing.

  • Georgia
    Georgia ✭✭✭
    edited May 2013

    Hello,


    @ Cister :


    The fix for the search advisor issue was recently implemented in the French kits too. Please update your Bitdefender product, reboot Windows and the issue should be solved.


    @ r4mios :


    Please post a support tool by following these steps:


    http://forum.bitdefender.com/index.php?sho...st&p=185501



    @ Stangs55 :


    Bitdefender is installed correctly on your Windows 8. I will the following information from you:


    1- the list of your browser extensions on Chrome and Firefox


    2- on which search engine is the issue reproducing: Google, Yahoo or Bing?


    3- an autoruns log:


    a) Go to this page and download the autoruns file:


    http://download.sysinternals.com/files/Autoruns.zip


    b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;


    c) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;


    d) Click on the Disk icon right under File and chose any location folder on your computer;


    e) Save the file with a specific name (your name, computer name, a random name, which one you want) and then just attach it to your post.

  • r4mios
    edited May 2013

    Here is support tool: LINK


    Also screenshots:


    Logged in - Search Advisor not present also lack of toolbar button.


    post-142481-1369339809_thumb.jpg


    Logged out - everything works as expected


    post-142481-1369339916_thumb.jpg


    I confirmed this in Chrome, Opera (x86 and x64) and IE and it's only specific to google, it works with yahoo or bing.


    IT's Windows 8 Security on Win 8 Pro x64

  • @ Stangs55 : [/b]


    Bitdefender is installed correctly on your Windows 8. I will the following information from you:


    1- the list of your browser extensions on Chrome and Firefox


    2- on which search engine is the issue reproducing: Google, Yahoo or Bing?


    3- an autoruns log:


    a) Go to this page and download the autoruns file:


    http://download.sysinternals.com/files/Autoruns.zip


    b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;


    c) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;


    d) Click on the Disk icon right under File and chose any location folder on your computer;


    e) Save the file with a specific name (your name, computer name, a random name, which one you want) and then just attach it to your post.


    1. All addons are up to date.


    Chrome Extensions


    AdBlock


    Checker Plus for Gmail


    Feedly


    Pocket


    Print Friendly & PDF


    Firefox Extensions


    Check4Change


    2. Google only. Bing and Yahoo work in both browsers. Google works in IE.


    It was previously suggested by someone that it works if you sign out of your Google account...this does not work for me.


    3. File failed to upload to this message. Here is the download link: AutoRuns.arn


    Please let me know what else I can do.

  • Sorry I have already posted else where but I report here in-case it accelerates help for people with search adviser issues


    Not sure if it points to a fix across all browser types but worth testing for yourself between https secure or non secure http in your address bar


    Hi there,


    I to noticed no search adviser ticks on searches from Google not appearing when searching from https://www.google.com


    When I switched to non secure http://www.google.com the search results appeared alongside links as one would expect.


    You try it and see if it works going from https://www.google.com to just http://www.google.com in your search


    hope this helps sort out the problem area and brings on a fix from Bitdefender


    Regards


    its all whether you use https:// or just http:// on the google search


    Feedback welcome


    This is my first post to this forum so sorry if this has already been covered

  • @up


    It's not solution. I rather use https than http. Encrypting what I'm sending to the internet is quite important for me. What You proposed it's sacrificing one type of security for another. I think we need to wait for BD to fix that issue if it's even possible.


    BTW


    Issue is still there with newest versions of BD software.

  • I can not confirm this.


    The search advisor is working on ssl-google-search with Firefox and IE 10, when the browser is in native use. When firefox is used under the control of sandboxie (4.01.xx 64-bit, win7), the search advisor icons are not shown, when ssl-google-search is used.


    post-136936-1370476980_thumb.jpg post-136936-1370476990_thumb.jpg

  • Hello,


    I can see that you are using Bitdefender 2012 and for now, no fix was released for this version.


    The issue is resolved on Bitdefender 2013, so please upgrade for Free:


    http://forum.bitdefender.com/index.php?act...f=241&id=42


    Let me know if everything is running smooth after.


    Thank you!


    The issue has not been resolved.


    I started haveing problems in Oct 2013 it stoped working in bing but worked in Yahoo search. About a week or 2 ago in Yahoo search it stoped working, does not show in bing or google either. Then for about 3-4 days it worked, now it has stopped working again.


    I have all the lastest updates so what ever update you say fixed it, it didn't. My version is BD TS 2013, engine version 7.53759.

  • I have just purchased BitDefender AV + 2015 (today) and I can't see the Search Advisor icons, but my wife (who is still on the free version) can see them. We both have WOT installed, and I can still see the WOT icons, but my wife can't. Maybe one set of JavaScript cancels the other? TIA

  • Hiya.


    I can see them both, so it can't be a conflict.


    Have you tried a computer reboot?


    Ro.

    post-175392-1413924331_thumb.png

  • Hiya.


    I can see them both, so it can't be a conflict.


    Have you tried a computer reboot?


    Ro.


    Thanks, Ro! WOT was a red herring - I forgot that I had reinstalled FF on her machine. She can still see them (both, now, thanks!) and I still can't see the Search Advisor icons, after a reboot.


    Hopefully BD will come up with a solution...

  • hello folks.. i have had this headache/ hope this solves some of your issues.. right first of all go to your module settings on your bd , and make sure the search advisor is switched to on.. ok now for the google part.. i took off all my google on the downloads and of the control panel.. then go to google and type in download google beta.. it should come up google beta and download that.. that's it. it worked for me, and i certainly hope it worked for you. all the best..

  • I purchased Bitdefender Antivirus Plus 2013 just a few days ago. I installed it on my desktop computer and everything works great!!

    Then I installed it on my laptop and the Search Advisor does not work - meaning, when I do a search on Google, I don't see any green circles with the checkmarks next to the search results.

    I have tried in Internet Explorer 9.0 and Firefox 16. Then I upgraded to Firefox 17 and it still doesn't work. In both browsers I have tried the Google search engine, Bing, and Yahoo and the Search Advisor doesn't work in any of them.

    My laptop is running Windows 7 Home Premium SP1 64 Bit.

    I looked on these forums and found some instructions that I followed to try to fix the issue. Here is what I did:

    ~ From the BitDefender website I downloaded their uninstall tool then ran it as an administrator and unistalled Bitdefender.

    ~ Then I rebooted.

    ~ Then I downloaded CCleaner from Piriform.com and cleaned the registry. I rebooted then ran it once more. Then rebooted and ran it again with no registry issues.

    ~ Using the link that was sent to my email after purchasing the software, I downloaded a new copy of the Bitdefender installataion exe and re-installed the software. Then rebooted.

    Search Advisor is still not working in either of the browsers using any of the aforementioned Search Engines.

    I have gone into Bitdefenders Privacy Control module and I have verified that Search Advisor is turned on. Everything on that module is on except for Bitdefender Toolbar.

    Also, one more thing... on my desktop (where Bitdefender is working just fine)... I did a search and found a link with the red circle next to it. So I did the same search on the laptop, found the same link and clicked on it. I thought maybe since it came back as a "dangerous" website on my desktop, that perhaps on my laptop Bitdefender would at least block me for accessing the page and give me a warning page. But nope, it let me through - so truly, it's not working at all.

    Is there anyone here that could please help me figure this out? I have been at this for several hours now and I'm really frustrated.

    Thank you!!

    try uninstalling google chrome from your pc then reinstall but this time type in google beta when you download ..

  • try this uninstall google chrome.. (remember to save your bookmarks) then when you have taken it off your pc . reinstall BUT THIS TIME TYPE IN GOOGLE BETA