Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

Installation Problems On Windows 8.1 Update X64

Options

I can't install Bitdefender Antivirus Free Edition on Windows 8.1 Update 64 bit edition.


Installation fails with message "There was a problem while downloading one of the files. What do you want to do?".


The screenshot attached.


Has anyone encountered this?

post-181231-1401355956_thumb.jpg

Comments

  • ram1220
    Options

    I don't use Windows 8.1 but have you tried changing the install directory?

  • x64
    Options

    It does install on Windows 8.1 Update 64 bit edition. Initially I thought 8.1 Update might be the reason.


    In fact the problem was specific to my OS setup.


    Sorry for confusion.

  • It does install on Windows 8.1 Update 64 bit edition. Initially I thought 8.1 Update might be the reason.


    In fact the problem was specific to my OS setup.


    Sorry for confusion.


    x64 - I am having the same problem. Have tried Uninstall from BD and re-Install (run as Administrator) but still get errors.


    How did you get it to install??


    Thanks


    Al