Ancestry.com Java ****** Blocked By Bitdefender
On Ancestry.com there are a number of Icons used to load database information via java ****** in a dropdown list. Two of these are now being blocked by
Bitdefender. One lists messages people have sent to you and the other lists recent Hints ancestry has found for you. These stopped working in the last
week or so. Others at Ancestry.com who use Bitdefender also have the exact same problem. Problem happens on IE 11, Chrome and Firefox.
After uninstalling BD 2013 Antivirus Plus the problem went away. Reinstalled the BD 2013 AV Plus and problem came back. Updated BD AV Plus from 2013
to 2014 and problem still there.
In Chrome I was able to get some insight to the problem by right clicking the Icons with the problems and selecting "Inspect element" It then listed the line
java ****** that was causing the problem. Selecting the "Console tab" showed what the error was. Does anyone know how I can stop Bitdefender AV from
blocking these webpage items. I'm locked out of getting messages by Bitdefender. The following is what I found in Chrome.
For Messages Icon (Envelope Pic)
Under Inspect element:
<span id="Hdr_MessagesCount" class="noteNum" style="display:none"></span>
<span class="noteImg"></span>
Under Console Tab:
Failed to load resources: the server responded with status of 403 (Blocked by Bitdefender)
http://banner.ajax.ancestry.com/GetBanners..._=1402247625012
Failed to load resources: the server responded with status of 403 (Blocked by Bitdefender)
http://header.ajax.ancestry.com/Hints/v1/0..._=1402247636614
Failed to load resources: the server responded with status of 403 (Blocked by Bitdefender)
http://header.ajax.ancestry.com/Messages/?..._=1402247988866
also
For Hints Icon (Leaf Pic)
Under Inspect element:
<span id="Hdr_Hints_Icon" class="noteImg"><img id="Hdr_Hints_ShakyLeaf" src="http://c.mfcreative.com/header/i/hints/shaky-leaf.gif"></span>
<div id="moreHints" class="acctNoteContent" style="display: none;"><div class="acctNoteArrow"><div class="acctNoteInnerArrow"></div></div><h4>Recent Hints</h4><div id="Header_HintsRegion"><div
class="loadingNote"></div></div></div>
Under Console Tab:
Failed to load resources: the server responded with status of 403 (Blocked by Bitdefender)
http://banner.ajax.ancestry.com/GetBanners..._=1402247625012
GET http://header.ajax.ancestry.com/Hints/v1/0..._=1402247636614 403 (Blocked by Bitdefender)
Comments
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When I turn On-access scanning OFF, the website works. This is a Bitdefender issue and so far no
response even though I used the Bitdefender support tool. There are probably hundreds if not
thousands of people affected by this so I don't understand the lack of response. They could at least
say they got my data and are looking into it.
After years of using Bitdefender, an otherwise very good product, I am now forced to look for another
AV product because I cannot afford to be blocked from Ancestry.com.0