Bitdefender Uninstall And Install Nightmares
Hi there seems to be a lot of problems with installing or upgrading this software. I have never been a fan of uninstalling or upgrading any virus checker, (or installing printer drivers and those horrible creative lab Audio drivers in the 90's ) as in previous virus software I have used, there is always a problem. So I was a bit peeved when my upgrade to BDTS2015 did not go smoothly at all. Here is the list of what I done and now it finally works. It's not a fix, but a "what the ###### is up with this install and why won't it work" log of my work . It is a yawn-fest but just wanted to get it down here to show the problems I experienced to whoever tries an install.
I am on Windows 8.1 with Media Centre, Dell Inspiron laptop running BD 2013.
Download 2015 upgrade (if only I'd known what was to come)
1st Run 2015 upgrade
Downloaded 2013 uninstall tool - uninstall OK
2nd Run 2015 install
So system crashes. I restart system and BD is not installed (no icon) so reinstall
3rd Run 2015 install
I reboot and Windows informs me I am unprotected, but there is a red Bitdefender icon!!
Click Bitdefender icon and lots of screens just blank in there, so not good.
Tried to uninstall this BD install but not listed in "
4th Run 2015 install - in the hope that it repairs or uninstalls the 3rd run
I thought wonder if manually updating will help, so downloaded 64bit update here , ran it and it wouldn't patch as it thinks there is no BD installed.
So thought OK let's take it back to 2013 it was happy with that and ran installer "bitdefender_tsecurity.exe" got a BSOD "WHEA_UNCORRECTABLE_ERROR".
Rebooted got following errors titled:
The general error for the 3 above was:
"C:\Program Files\Bitdefender\Bitdefender 2015\FILENAMES_ABOVE is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0xc000012f"
Bitdefender icon shows "Bitdefender Services are loading now, please wait". Sill not listed in "Programs and Features" in Control Panel.
Downloaded offline installer from link in this thread.
1st run offline installer bitdefender_ts_18_64b.exe
2nd run offline installer bitdefender_ts_18_64b.exe
Installer tells me to reboot.
Reboot and no notification area icon and the desktop icon has disappeared too and service (BVS) is set to disabled. Bitdefender 2015 program files do not exist either!
3rd run offline installer bitdefender_ts_18_64b.exe chose not to update from online
So wanted to make sure all was OK I uninstalled via “programs and features” as I wanted it nice and clean.
Restart system – no bitdefender service – so looks clean
1st run offline installer after success and told installer to update from online
Services exist, desktop icon exists and BVS service running, notification area icon appeared very late.
2nd run offline installer after success and told installer to not update from online
Noticed services disabled and notification area icon have gone as well as processes and Program files directory empty.
3rd run offline installer after success and told installer to not update from online
All fine at present I daren't upgrade to 2016 or whatever comes next!!