[submitted to developers] Steam Client Triggers Game Profile

Hi, eD1s0n

Here are a couple of options to generate a Support Tool File for BD Techs to review:

1) From the one integrated in BD. Open the BD Main UI, at the top the Personal settings icon drop down, Help & Support/Contact Support, and go through the steps.

2) You could also use the stand alone version found here: http://www.bitdefender.com/support/what-to...og%29-1168.html

Once you have submitted the information, you should be sent a ticket number via email, which you could also post here on this thread, for Georgia to look up on her end if needed.

Also, if wanted (but your ticket number should be enough) you could upload the file to SendSpace, and post the link here, but for privacy sake, lets just do that if Georgia asks for it.

Kind regards,

Scott

Hello,

Please update Bitdefender to solve this.

If Steam still triggers Bitdefender Game Profile afterwards, check if you have any running gaming/video card software or game managing systems, besides Steam/Battlenet/Origin.

Thank you, we are looking forward to your results!

Georgia, Bitdefender still goes into game mode for me when I start Steam or Origin. I have no other gaming/video software.

I have build 18.20.0.1429 of Total Security - is that the latest?

I'll use the built in tool to contact support. Thanks!

You're welcome

When you get your support ticket number, post it here, as Georgia seems to be keeping track of this thread. She may or may not respond, but will see it (as well as the techs that received your log file), and will take it from there.

Bump, Just updated from 2015 BD and this is making me mad. WHEN WILL YOU FIX IT! OR CAN i DOWNGRADE BACK TO 2014

I think profiles should have an option to exclude programs.

Thanks, for this post. I hope you are new game update for us.

job preparation

So, where do we stand on this, BD? This is a serious sticking point for me to renew. I have a sub to Norton and you, currently went back to Norton until the day comes that you finally get this straightened out.

The game profile shouldn't activate unless you're actually playing a game.

You said it was fixed. It's not. This has been going on since release of the 2015 product. The track record of you fixing issues leads me to believe that maybe this will be fixed in the 2016-7 versions and not before.

I doubt I will be renewing my subscription with you.

The best way to program this would be to add a domain exclusion feature into BD for each of the profiles. This way the user could choose which webites to exclude from a specific profile. The problem with this is it becomes an all or nothing for a website. However, tyring to program exclusions for specfic features on a website is a progamming nightmare since website features are constantly being added, subtracted and changed. Trying to hard code this into BD would be a nightmare. Domans change a heck of less frequentely than features on a domain do. On top of that files within features can change messing everything up.

I am not saying it can't be done by feature within a website. I am just saying it would be a nightmare for BD to maintain.

This is still not fixed... This can't be that hard to fix (that it takes 8+ months...)

I believe it can be hard to fix. For one thing it would probably involve communicating with the programmer(s) of the websites in question if BD is going to try and separate out the features from the website. It would involve looking at the websites in question code or else relying on conversations with the websites in question programmer(s). The websites in question may not want to release the necessary code for BD to look at. BD may have initally tried to fix the problem by using some diagnostic tool but that approach failed. Diagnostic tools do not always provide the necessary and accurate information needed in a situation like this. If that was the situation here the websites in question may have refused to release their code to Bitdender. Who knows what lies in their code. Maybe some of it was stolen from another webiste. Just saying.

I still think the best way to handle this is via a compromise by putting in an exclusion by website feature in BD. However that is probably not a change you will see in a released version of a BD product but rather as a new feature in a new BD product like BD 2016. Though one never knows for sure in advance of it happening.

Why won't BD add blacklist option for every profile... I have problems with Evernote triggering gaming mode. It's so annoying.