[sent to Testing team] Problem With Parental Control

edited September 2014 in Parental control

Hello.


I have a problem with Parental Control of BDIS 2015.


Everytime i try to visit a webpage, i cannot see the content, only strange characters.


Please see the picture attached. This happens only with Parental Control active. If i disable this service, problem dissapear. I don't want to disable this service because i use it. There is another problem observed with the Parental Control activated, sometimes clicking a menu link on some webpages returning a file download wich is empty?!? Strange...


What could be the problem? :unsure:


2ut3g3c.png

Comments

  • Hello,


    Please update your Bitdefender product to correct this issue. The current build number is 18.15.0.1127


    You can check it by right clicking on the Bitdefender icon from system tray, near Windows clock. In the menu choose About. Look at the number under Product Information to see the current iteration.


    If the issue persists, tell us how to replicate the issue because loading https://www.samknows.eu/sign-up/ works on our test systems with Parental Control service ON.


    Thank you!

  • edited September 2014
    Hello,


    Please update your Bitdefender product to correct this issue. The current build number is 18.15.0.1127


    You can check it by right clicking on the Bitdefender icon from system tray, near Windows clock. In the menu choose About. Look at the number under Product Information to see the current iteration.


    If the issue persists, tell us how to replicate the issue because loading https://www.samknows.eu/sign-up/ works on our test systems with Parental Control service ON.


    Thank you!


    Hello.


    I want to inform that i am updated to the latest build .1127 and the problem still exist.


    I cannot even access webpage of Banca Transilvania with the Parental Control activated. If i disable it, i can.


    Please see the print-screen attached. Same strange problem with a download when i try to access https://www.bancatransilvania.ro


    2igodpw.jpg

  • Hello.


    No answer on this problem? -_-


    Today i am updated to the latest build 1369 and problem STILL exist.


    I cannot access http://www.ebay.com, http://www.bancatransilvania.ro with the Parental Control activated.


    Pages are not loading. If i disable Parental Control, pages are loading fine. Even if i added that webpages to the whitelist cannot acces them. I have attached 2 print-screens to see error that appear.


    90sg0x.png


    2lxe7fr.png

  • Hello.


    Ebay site can be accesed now, but webpage of banca Transilvania STILL cannot be accesed with the Parental Control turned ON.


    When will be resolved this problem??? It'd a long time since i reported... <img class=" />

  • edited May 2015

    Now, problems appear on another site OLX.ro . Parental Control is the cause of the problem.


    I have attached a print-screen. Please, a look on this problem. <img class=" />


    2jfk8iw.png

  • GeorgiaGeorgia ✭✭

    Hello,


    The issues reported in this topic should be solved now with the current Bitdefender build version 18.22.0.1521. Please update your Bitdefender product and restart the computer at the end.


    As for the situation reported with www.bancatransilvania.ro we are aware of that and working to solve it.


    Thank you for your patience.

  • Hello.


    I am on the latest build 1521.


    OLX.ro still not working... <img class=" />


    I can access that webpage ONLY if i disable Parental Control...

  • Hello.


    Updated to the latest build 18.23.0.1604 and problem NOT resolved yet...


    There is even hope that it will be solved this problem??? <_<

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