Lost Internet Access After Windows 10 Update (or Bd Update)
I have (had) BD TS 2015 installed and updated after a Windows 10 install a week ago. All has been well until this morning, when I find I've lost internet access on my PC. Wifi connection available by phone etc, so I realised it was PC related. I could see from the BD Events record that updates started to fail overnight, so guessed it may be related to an update, either to Windows 10 or Bitdefender.
Spent 4 hours fiddling with everything I could think of, and uninstalled the latest Windows update. I could see there had been one sometime in the last 24 hours so thought that might be it. I've read since that this is quite a bit W10 update (KB3081424). None of which solved the problem.
Eventually got a hold of an iPad and Googled online ref similar reports, and eventually came across someone who reckoned it was an issue with his BD TS. He took a bit of criticism for arriving at this conclusion but he'd uninstalled BD and his internet access came back up immediately. As I had nothing to lose I tried this too. Part way through the uninstall process a browser window opened to a Bitdefender survey asking why I was uninstalling it.
Sure enough, tried other URLs and Outlook and all internet access was open again. Completed uninstall, rebooted, and all is well again. Therefore it's clear that the issue was indeed with the most current versions of Windows 10 and Bitdefender TS 2015.
This is a major problem if you don't think to try uninstalling BD. And I expect most wouldn't. I'd already tried disabling it and that hadn't worked - it needed an uninstall. And without internet access to browse for a solution you're kinda stuck. If I hadn't Googled via the iPad I'd undoubtedly still be off air. Because even when (I assume) BD and/or Microsoft identify and fix the issue, how will they update users without internet access? Or even email them to tell them to uninstall/reinstall? ok, many will have emails also set up on their phones etc, but not everyone.
I'm pretty unhappy about this, and though I'm not sure if I should be unhappy with BD or Microsoft, or both, at this point I'm unlikely to reinstall BD. And I've been using it for at least 5 years.
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