Bitdefender Total Security 2016

Lagarto
Lagarto
in General

Im using Windows 10 64-bit, 16gb of ram ddr4 and intel i5-6600k @4,6GHZ, i get a heavy load on the cpu more than 70% on (bitdefender agent 32) since i did the oc on it, never hapend before everything else works fine in benchmarks ore games i allways have to close the agent manually and i dont find a fix for this... :(

Comments

  • Georgia
    Georgia ✭✭✭

    Hi Lagarto and welcome to the Bitdefender forums!


    To further look into this matter please create a dump file of Bitdefender agent when the issue occurs (from Task Manager) and upload it on a file transfer website together with a Bitdefender diagnostic log from that computer.


    Then send us an email at bitsy@bitdefender.com with the download links for both files. Thank you!

  • Lagarto
    Lagarto
    Hi Lagarto and welcome to the Bitdefender forums!


    To further look into this matter please create a dump file of Bitdefender agent when the issue occurs (from Task Manager) and upload it on a file transfer website together with a Bitdefender diagnostic log from that computer.


    Then send us an email at bitsy@bitdefender.com with the download links for both files. Thank you!


    Hello i did this twice thru the antivirus itself on Help & support and didnt got any answer yet.

  • Georgia
    Georgia ✭✭✭

    Could you please post back the ticket ID received when contacting Bitdefender Technical Support so I can look into this? Thanks!

  • Lagarto
    Lagarto
    edited February 2016
    Could you please post back the ticket ID received when contacting Bitdefender Technical Support so I can look into this? Thanks!


    hello i just made another upload with the issue going on i dont see any ticket number since im doing this directly thru the antivirus itself but this is my email: a...s and i atached the screenshot with the issue going on

    post-199337-1455217947_thumb.jpg

  • Lagarto
    Lagarto
    Could you please post back the ticket ID received when contacting Bitdefender Technical Support so I can look into this? Thanks!


    I just sent an dump file to the email you provided me i dont find a way to get the ticket id ore the links you asked me for im sorry, and thanks for helping me so far to find a way to fix this problem, i did repairing and reinstalling the antivirus i still get the issue.

  • Lagarto
    Lagarto
    Could you please post back the ticket ID received when contacting Bitdefender Technical Support so I can look into this? Thanks!


    Hello since i did your method now i have a ticket number i recieved days ago so here it is- ticket no: 2016021217060002

  • Georgia
    Georgia ✭✭✭

    Thank you, we will look into it asap.

  • swiftninja
    swiftninja

    I am also having this issue. Using Bitdefender AV Plus 2016. I am experiencing high cpu usage.


    I have emailed the dump file and bitdefender diagnostics (as a public web link) to the email address mentioned above.


    Thank you.

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