Unusual Crashes Today

anichion
anichion
in Protection

So for whatever reason, Bitdefender crashed 3 times in the past hour. Once, I was able to get it working by going into Services and manually restarting the service. Rebooting starts Bitdefender, naturally, but it crashes soon afterwards.

Here's what I was able to find in the error report.

Log Name: Application

Source: Application Error

Date: 8/26/2016 10:18:00 PM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic


Description:

Faulting application name: vsserv.exe, version: 20.0.28.1515, time stamp: 0x576d2d52

Faulting module name: ntdll.dll, version: 10.0.14393.82, time stamp: 0x57a55744

Exception code: 0xc0000005

Fault offset: 0x000000000004839c

Faulting process id: 0x1aa8

Faulting application start time: 0x01d1ff9c3967668e

Faulting application path: C:\Program Files\Bitdefender\Bitdefender 2016\vsserv.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: 205084ef-844a-4dfa-b81f-69605da35687

Faulting package full name:

Faulting package-relative application ID:

Event Xml:


<System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2016-08-26T13:18:00.086867400Z" />

<EventRecordID>3266</EventRecordID>

<Channel>Application</Channel>


<Security />

</System>

<EventData>

<Data>vsserv.exe</Data>

<Data>20.0.28.1515</Data>

<Data>576d2d52</Data>

<Data>ntdll.dll</Data>

<Data>10.0.14393.82</Data>

<Data>57a55744</Data>

<Data>c0000005</Data>

<Data>000000000004839c</Data>

<Data>1aa8</Data>

<Data>01d1ff9c3967668e</Data>

<Data>C:\Program Files\Bitdefender\Bitdefender 2016\vsserv.exe</Data>

<Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>

<Data>205084ef-844a-4dfa-b81f-69605da35687</Data>

<Data>

</Data>

<Data>

</Data>

</EventData>

</Event>
Tagged:

Comments

  • Sorin G.
    Sorin G. ✭

    Hello,

    To be able to troubleshoot this situation we require more information.

    Please open a ticket with our Support Team using bitsy@bitdefender.com with all the details and also the log from the Bitdefender Support Tool that can be found under the name of supporttool.exe in your Bitdefender folder C:\Program Files\Bitdefender\Bitdefender 2016.

  • anichion
    anichion

    Supporttool.exe does not work. It freezes on "executing tools".

  • Sorin G.
    Sorin G. ✭

    Hello,

    That could indicate a instability in the operating system, please try to run the tool in Safe Mode.

    http://www.bitdefender.com/support/how-do-i-restart-in-safe-mode-1022.html

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