Auto pilot switches off and Active threat control changes to Aggressive after every reboot

geordie
geordie
in Protection


I have my autopilot switched on. After all it is allegedly one of the Prime USP of BDIS 2017!!!  


So, why is it that every time I switch my PC back on the autopilot has been switched off? Also, the Active threat control level has been change dto Aggressive from Normal?

Comments

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    Please contact our support team via bitsy@bitdefender.com and also attach the Bitdefender Support Tool log to further investigate.


    http://www.bitdefender.com/support/How-to-generate-a-support-log--1168.html

  • Jee
    Jee


    I have the same issue - Every startup it switches the Auto-Pilot off, and alerts me my "device" is not protected. It took me some time to figure out my "device" is no-protected just because the auto-pilot is off ... but I can't figure out why it's being reset every single reboot.

  • ozziebear
    ozziebear ✭✭✭
    edited February 2017


    Hi...Same here. Autopilot switches off and Active threat Control changed to aggressive on each startup.

  • morrigan25
    morrigan25 ✭


    Hi geordie,


    May I verify, when did this issue started?


    Have you modified any settings prior to this issue?


    Please provide us more details to better understand the issue.


    Cheers! default_happy.png

  • geordie
    geordie


    On 11/01/2017 at 9:29 PM, Sorin G. said:



    Hello,


     


    Please contact our support team via bitsy@bitdefender.com and also attach the Bitdefender Support Tool log to further investigate.


    http://www.bitdefender.com/support/How-to-generate-a-support-log--1168.html



    Morrigan25,


    are you BD support? It is they who need to understand the issue. That post is over 6 months old and as I have explained the issue quite simply, there is no pattern, no reason why it behaves so erratically

All Time Leaders

Categories

Defenders of the month