Problem With Printers With Gravityzone Advanced

Hi everybody, I'm having problems with this Antivirus, this solution is blocking some printers network printers, I have an Epson L355. And a Samsung Printer.

But the Samsung printer is not locked, both are over local network.

My network is under domain and the printers are working fine on machines without Bitdefender and not work on machines with it.

The printer show like "Disconnected".


  • You mean the Epson printer shows offline with antivirus. Now to fix this problem either you disable the antivirus and firewall if you are using or try following instructions from Epson L355 Manual:

    1. Reboot your printer by shutting it off and turning it back on again. Give the unit a minute or two to finish booting.

    2. Verify that the printer is plugged in to your computer (for local printers) or that it has network connectivity. If the printer is a networked unit, double-check the link light on the back of the printer to make sure it’s flashing green.

    3. Log on to your computer using an account that has “Manage Printers” rights to the printer. In most cases, a local administrator account is sufficient.

    4. Click the "Start" button and then click “Devices and Printers.”

    5. Right-click the printer and select “See What’s Printing” to display the print spooler window.

    6. Click “Printer” and select “Use Printer Offline” to remove the check mark. The printer should come online at this time. If this option is grayed out or if the printer does not come online, continue following the steps below.

    7. Close the print spooler window and return to Devices and Printers.

    8. Open a Web browser and download the latest driver for your printer from the manufacturer’s website.

    9. Follow the instructions that come with the driver to install it. If you still cannot bring the printer online, continue with the steps below.

    10. Click the "Start" button and then click “Control Panel.”

    11. Type “troubleshooter” (without quotation marks) in the Search box at the upper-right corner of the window. Click the “Troubleshooting” link when it appears in the main window.

    12. Click “Use a Printer” under Hardware and Sound.

    13. Follow the on-screen instructions. The troubleshooter will attempt to identify and fix the issue. If it cannot, it will provide you with further guidance on addressing the problem.


  • Hi hibrid0. default_happy.png

    I see cyfifi posted a nice instruction for problem solution. Good job cyfifi!

    Also I have one suggestion too: Try to add an exception in firewall for you printer`s IP address or dns name. Also install latest drivers as cyfifi already said. 

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