Report Wizard log/ Crash log where?


My situation is this.


I was running system scan on my computer when suddenly my computer crashed. After that I rebooted my computer and in Windows I got Report Wizard window if I remember correctly.


Kuvahaun tulos haulle bitdefender report wizard


Image is borrowed from internet.


In that windows was also location which started \\harddriveX\xxxxxxxxxxxx\xxxxxxxxxxxxx\xxxxxxxxxxxx


And that location show me what may cause this crash. But when I press submit-button that information was send to Bitdefender but now I can't find anywhere this log/crash log what cause this crash. I only want to know that location what was also included in that report but where I can find this?


I contacted Bitdefender support but they could not or did not help me.

Comments

  • Voikkari
    edited December 2017
  • Sorin G.
    Sorin G.
    edited December 2017


    Hello,


     


    From the looks of it you had a system crash.


    Such logs can be found in Event Viewer, in your case the System log  should yield more information.


    Also a memory dump should have been created.



  • 17 minutes ago, Sorin G. said:



    Hello,


     


    From the looks of it you had a system crash.


    Such logs can be found in Event Viewer, in your case the System log  should yield more information.


    Also a memory dump should have been created.



    So in these logs I should found this what cause error and \\harddrivex location?


  • Hello,


     


    Yes, you should have all the details there. Even more in the memory dump.



  • 39 minutes ago, Sorin G. said:



    Hello,


     


    Yes, you should have all the details there. Even more in the memory dump.



    Ok, I need look that. Wierd that Bitdefender not keep logs these errors what I have submitted.


     



    39 minutes ago, Sorin G. said:



    Hello,


     


    Yes, you should have all the details there. Even more in the memory dump.



    I found those crash errors and I know that these was created because my OC was not stable.


    Maybe I was too worried because when I got that app crash message to my screen there was text that in this location may cause this crash and maybe it's virus.


    I have now got my system stable and run scan few times and another scan program and they didn't found anything. So I think my system is clean but that message got me worried that I have got something extra on my system?


  • Hello,


     


    Glad to hear the mystery has been elucidated.


    If the full system scan came out clean then there is no need to worry.


    Might I suggest prime95 for stability testing.



  • 21 minutes ago, Sorin G. said:



    Hello,


     


    Glad to hear the mystery has been elucidated.


    If the full system scan came out clean then there is no need to worry.


    Might I suggest prime95 for stability testing.



    Thanks for all help.