BEWARE Auto Renewal + Lack of Support = THEFT
I took up an early renewal deal for my total security product on the 28/10/18 and was charged £23.99 for this. I received a confirmation email for this on 28/10/8. Despite renewing I continued to receive automatic emails stating that my product would expire in xx days over the coming weeks but assumed this was just automated and the system was yet to catch up. I subsequently received an email stating my product had expired on 23/11/18 however when I checked on Bitdefender Central it showed 365+ days remaining on my subscription so again ignored this. I subsequently received my credit card bill and despite paying £23.99 to renew in October I have again been charged an additional £44.96 on 22/11/2018, despite previously requesting my auto renew was switched off. NOte I received no emails or receipts informing me of this charge!
This is the second year running that despite having renewed early and having auto renew disabled I have been charged twice. Had I not checked my credit card this would not have come to light. This practice is verging on theft as no extension of subscription is auto activated you are just being charged for something you have already paid for. BEWARE
I raised this with Customer Support via the portal on 28/11/2018, chased it on 05/12/18 yet it took until 16/12/18 to receive any response. They offered an extension of my subscription but no refund. I responded to this "offer" on 16/12/18 and as I type this have chased again as still no further correspondence.
Unless I receive a response before Christmas I will contact my credit card company and ask they refund the charges.