Why does it show my devices "AT RISK" on my account when they are functioning normally individually?

SKB · August 2020

My account with Family Pack has 12 devices....phones, laptops, desktops, tablets. IT shows 6 of them as "AT RISK" even though their individual dashboards say they are functioning normally and everything is safe. I try to keep everything working properly, but BD makes this very hard to do...any suggestions?????

Flexx · August 2020

https://community.bitdefender.com/en/discussion/82690/why-does-it-show-my-devices-at-risk-on-my-account-when-they-are-functioning-normally-individually

Hi Member

Kindly drop an email to bitdefender support at [email protected] .Response may be delayed due to less staff and covid19. Rest be assured, they will reply back asap.

If this helps, kindly mark answer as agree/ accepted

Regards

Flex

(Bitdefender beta tester 2019/ 2020)

SKB · August 2020

Suggestion does not help. BD support is rarely helpful.

Flexx · August 2020

https://community.bitdefender.com/en/discussion/comment/296733#Comment_296733

Well sorry to say but in this case only bitdefender support can help since it is a backend/ website issue.

Regards

Flex

Why does it show my devices "AT RISK" on my account when they are functioning normally individually?

Answers