Dishonest auto-renewal policy
I thought your product was supposed to keep customers safe from online threats.
So do you think it is acceptable to take money from a Paypal account with no notification beforehand or afterwards?
Even if the answer is yes to the previous question, is it alright to take an automatic payment 209 days before the subscription expires?
Do you think it is acceptable to charge £49.99 for renewal when I can buy a one year contract on Amazon for £20? That's a great reward for customer loyalty!
Your auto-renewal policy is a disgrace and you should be ashamed of yourselves. Your company is little better than the scammers your product is designed to protect customers from. I expect an immediate refund of my (7 month) premature subscription.
All Time Leaders
- 2.4K All Categories
- 1.3K Windows
- 143 Mac
- 417 Mobile Security
- 357 VPN
- 368 Central & Subscriptions
- 403 Other Products & Services
- 89 Security Research Team
- 148 Product features and Ideation
- 180 Enterprise Security
- 666 General Topics
- 184 News & Blogs
- 4.8K Home & home office protection
- 24.2K Old forum topics